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“Clean but average hotel in the middle of downtown hamilton”

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Hamilton Plaza Hotel and Conference Center
Ranked #9 of 20 Hotels in Hamilton
Brampton, Canada
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Clean but average hotel in the middle of downtown hamilton”
Reviewed August 12, 2013

Hello again followers, this is a nice clean and convenient hotel in the heart of downtown Hamilton, however it is by no means a luxuriously appointed hotel. It is at best slightly above par for the coarse. My family and I very recently stayed at this location, 2 queen room, lake view 8th(top)floor. Standard room is what comes to mind at best. We had one bar of soap and one shampoo/conditioner for three people, really! And I had asked that a fridge be brought up to my room prior to my arrival so I could store some food in it upon arrival, but that didn't happen so I had to discard some of my food wastefully as by the time they got the fridge to us and the fridge had cooled enough it took almost 4 hours, not a good start. Now for the good-great points about this property, it's right downtown Hamilton East right along the mountain side, get the lakeside view it's very nice especially at night with the city lights view. very, very, convenient to walk to anything and everywhere, restaurants, shops, malls, etc., etc. The hotel has parking directly beside the hotel although it's an $8.00 per night extra charge, it's still very convenient. The hotel itself is very well kept and is very well maintained although the carpeting in the hallways and rooms look a little old and dull, the rest of the rooms appointments are average. The hotels amenities are also well kept and very clean. The pool area in fantastic it consists of a large "L" shaped heated pool 4ft shallow and almost 8ft deep ends. a kiddies 1ft deep pool and a 12x6ft large whirlpool, it's perfect. Directly beside the pool area is a very well appointed work out gym/room with elliptical cycles and benches and plenty of free weights even a hack squat machine, NICE ! We enjoyed our stay there for two nights. If you decide to venture to this location and you too request a fridge be in your room, I highly suggest that you call a couple of days ahead to confirm it will be put in and turned on in the morning of your arrival. I also very highly recommend that you eat at a German/Bavarian restaurant literally just down from the hotel like 5 minutes walk or less called The Black Forest Inn, Fantastic place, great food and moderately priced, try their Vienna Schnitzel with the spetzle and mushroom sauce, you'll absolutely die from how great it is, trust me, OMG ! $15.10 FOR THE MAIN WHICH INCLUDES THE SPETZLE, A NICE SIZED HOUSE SALAD AND A BASKEST FULL OF FRESH BREAD, ADD $2,40 for the bowl of mushroom sauce you get, and for $17.50 drinks other than water not included you get a huge meal, that you will most likely not be able to finish. So take the leftovers back to your room fridge, I did. Good travels and eats folks. Cheers!

Room Tip: Lake or water view rooms, just for the day and night time views.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this review, September 3, 2013
Peter H,
Thank you for taking a moment to write a review. It’s great to hear you found our central location and variety of amenities to meet your travel needs during your stay. Your feedback is important to us as it allows us to continually monitor and improve our services. We sincerely apologize for the areas we fell short in meeting your expectations, and any inconveniences you experienced as a result. We value you as our guest and hope you’ll have an opportunity to visit us again at Crowne Plaza Hamilton. Thank you again.

Sincerely,
Andrew Holmes, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • English first
  • German first
  • Italian first
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English first
Ottawa, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 10, 2013

The price of the stay was very reasonable; we had a very comfortable bed and spacious room on the 6th floor, thoughtfully decorated and furnished. The bathtub had a sloping back, which allowed for relaxation. The windows didn't open but the air conditioner was quiet.
The hotel is right in the centre of town, but access to it is a bit awkward: approach from the east along the one-way street. You need to park immediately outside the main entrance, check in––we got a friendly welcome at the check-in desk––get your room key and a slip of paper for the dashboard, return to your car, then back up (or drive round the block) to the parking. You must speak to the receptionist through the intercom and ask for the doors to be opened (you can't do this until you have checked in). Park on the right hand side of the garage and use your room key to work the elevators. This is necessary throughout the hotel.
The swimming pool was a good size and towels are available, but beware the wet tiles around the edge, especially if you're on your own in there. I slipped and nearly fell on them.
At breakfast in the dining room, the service was excellent. I'd never tasted such a well cooked mushroom omelette: compliments to the chef!

Stayed August 2013, traveled as a couple
Helpful?
Thank ADHandCWLH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this review, August 30, 2013
ADHandCWLH,
We appreciate you taking the time to write a review about your visit with us at Crowne Plaza Hamilton. We’re glad you enjoyed a comfortable stay, and found our friendly staff and central location well suited for your travels. We appreciate your feedback and will certainly pass along your compliments to ourchef. We hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Andrew Holmes, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 9, 2013

Was here with my daughter and grandchildren in August, 2013. It is a nice hotel, and clean. Just a couple bad things. 1. Bathroom isn't big enough. 2. Restaurant on site is not good (found a roach in the paper towel holder on the sink and told employee who went to remove it).

Good things though were comfy beds, clean rooms, super location, great pool and exercise room. I would stay here again.

Room Tip: Higher floors have very nice views on the city side, but you hear street noise.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlotte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this review, September 8, 2013
Char1220,
Thank you for writing a review. I’m glad you had a pleasant stay with us, and found our accommodation clean and comfortable during your visit. We appreciate you sharing positive feedback, as well as opportunities for improving our guest satisfaction. Please know we take any issues of pests extremely seriously and have addressed this concern to ensure our property does not contact pests of any kind. We’re happy to know you would stay here again, and we hope to see you soon. Thank you again for writing

Sincerely,
Andrew Holmes, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
collingwood
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 4, 2013

I had reserved a room for Saturday August 3 with my bestie online. We arrived around 1500, and were greeted at the front desk by Christine. She was wonderfully informative, friendly, and very accomodating with my requests for a room high up (We got top floor Room 809) and a late check out at 1400 the next day. (Christine had suggested to join a program offered by their select hotels that offer late check-out for members etc - this was great! Thanks!) The room was very nice and tidy, king bed and pillows very comfortable. Bathroom was well stocked with towels, my only concern or disappointment was that there are no rooms with mini fridges. So we had to improvise and use ice to fill the tub to keep our drinks cold. Worked great! We also went swimming in the hotel, and arrived at a very busy time. No fault of the hotel, but was packed with kids. Aside from that, the main pool was big and deep! Towels were gone by the time we got down to the pool area but house keeping was quick to bring down more towels for guests.
Overall, great experience, service, and staff! I would return again for sure!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taylor82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this review, August 20, 2013
taylor82,
Thank you for writing a review and sharing feedback regarding your stay with us at Crowne Plaza Hamilton. I’m pleased to hear you had an enjoyable stay and felt well taken care of by our staff. I’ll make sure Christine is recognized with a special commendation for her outstanding service and warm hospitality. Your feedback is important to us so we’re happy to hear from you on areas we can improve our guest experience. We appreciate you choosing to stay with us and we hope to see you again soon. Thank you again for writing.

Sincerely,
Andrew Holmes, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 4, 2013

Considering your options in the Hamilton downtown area, the Crowne is the hotel I regularly return to when in the area. Staff are friendly and always remember my name and preferences. The rooms are sufficient and I always get a good sleep in the comfortable beds and linens. Location good to downtown services and restaurants all within walking distance. Pool area open again and it looks great!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gbear04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this review, August 21, 2013
Greg_07112,
We appreciate your return visit and complimentary feedback about your Crown Plaza Hotel experience. I’m pleased to hear you consistently enjoy a comfortable stay with us and find our friendly staff to accommodate your preferences during your visits. We value you as our guest and look forward to seeing you on your next visit to Crown Plaza Hotel. Thank you again for writing.

Kind regards,
Andrew Holmes, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeville, Canada
1 review
Reviewed July 19, 2013

My fiance and I decided for a night out on July 16th 2013 and chose the Crowne Plaza
Immediate reaction was that the hotel was top notch, absolutely beautifully maintained.
Very clean!!
Bed was huge, and extremely comfortable.
We had no problems what so ever!

That's not even what impressed us really, it was the woman at reception.
Her name is Dawn.... this woman KNOWS what she's doing, and deserves A LOT more than a job as a receptionist!
Every time we came back into the hotel, or noticed her somewhere else on the job she would always greet us with our names, a HUGE smile, amazing attitude.

No one had mentioned the pool was closed, BUT as we seemed a bit upset when she told us, she came up with an immediate solution... next time we stay, which she stated IN FRONT of her manager, she would upgrade us to a suite with a jacuzzi for the same price we paid for a standard king size bed room.

She directed us to an amazing Irish Pub right around the corner, she really did know her stuff, and really couldn't have been more amazing!

There is NO DOUBT we will stay here again... and it's all thanks to Dawn :)

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ksaltandconbayley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this review, July 31, 2013
ksaltandconbayley,
It’s great to hear from you and receive your feedback regarding your Crowne Plaza experience. We thank you for your compliments regarding our beautiful hotel and comfortable accommodations, but more importantly our team member, Dawn. I’ll be certain to recognize Dawn with a special commendation for her warm hospitality and excellence in service. We look forward to your next visit with us at Crowne Plaza Hamilton. Thank you again for writing.

Kind regards,
Andrew Holmes, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
Reviewed July 15, 2013

Hotel overall was very good! Bed was king size and comfortable! Restaurant Manager was very helpful and professional! Used their facility, swimming pool, whirlpool, exercise room! Definitely would stay there again!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ecs12370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center, responded to this review, July 24, 2013
ecs12370,
We appreciate your review and complimentary feedback on our great hotel and comfortable accommodations. I’m glad you had an opportunity to enjoy all the amenities that we’re proud to offer our guests. Thank you again for writing. We look forward to your return visit with us at Crowne Plaza Hamilton.

Sincerely,
Andrew Holmes, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hamilton Plaza Hotel and Conference Center

Property: Hamilton Plaza Hotel and Conference Center
Address: 150 King St E, Hamilton, Ontario L8N 1B2, Canada (Formerly Crowne Plaza Hotel Hamilton)
Phone Number:
Location: Canada > Ontario > Hamilton > Downtown Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 20 Hotels in Hamilton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hamilton Plaza Hotel and Conference Center 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton
Hamilton Plaza Hotel And Conference Center Ontario

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