We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel - questionable location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Sheraton Hamilton Hotel
Ranked #4 of 20 Hotels in Hamilton
Certificate of Excellence
Reviewed October 24, 2013

The staff was invariably friendly and helpful. Danielle checked me in quickly and efficiently and had the information already prepared to help me park the bus I'd driven. The rooms are above average. I had two queen size. Lots of pillows! And the new Sheraton beds? Feels like you've died and gone to heaven! The neighbourhood is a tad sketchy. The hotel is in the heart of downtown Hamilton and seems to draw a large number of street folks. One can presume them to be harmless but one wonders if there is an un-enforced by-law regarding loitering.

In conclusion. great hotel, great amenities, not so great location. Would recommend to someone needing to stay in downtown Hamilton.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank msweet42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (712)
Traveler rating
Traveler type
Time of year
Language
  • More languages

453 - 459 of 712 reviews

Reviewed October 17, 2013

The staff at the Sheraton were great from the start of our planning a year ago right to the big weekend Oct 4/5/6 2013. Jenny Wilkins, Alyssa Rennison, and Laura Koch were all very helpful in arranging rooms for the upcoming wedding - for entire wedding party and 50 plus other guests. They also helped us repair a few last minute wedding glitches with ease. The rooms were fresh and bright and clean and the beds and linens were luxuriously comfortable. Club floor was super with the breakfast buffet and fruit juice water newspapers etc all day. Willie at the concierge was great, as was Cindy at reception. Sarah and Michelle in the Loft restaurant were great serve staff and so friendly to the group the morning after despite being run off their feet with a large number of diners. All in all we could not have asked for a better experience. Highly recommended.

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded October 17, 2013

Hello Cheryl B,

Thank you for taking the time to write such a robust review! Congratulations and thank you for choosing to celebrate your wedding weekend with the Sheraton Hamilton. We are so pleased to hear that found our Sweet Sleeper beds comfortable as well as our Sheraton Club floor excellent during your stay. I am personally very proud to have seven of our Sheraton Team Members recognized for the service they provided to you and your 50 wedding guests during your stays. Thank you again for taking the time to post a review and we look forward to welcoming you back the next time your travels or celebrations bring you to Hamilton.

Warm Regards,
-Syed Gardezi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

I have stayed at this hotel many times over the years. Stayed one night for a wedding across the street.

Rooms are dated, with scratched furniture.
Went to Loft lounge for a bite before the wedding - the kitchen did not get the order from server (was not busy) and 30 minutes later she tells us they forgot.
Had to bring two lunches up to the room as two had to get ready earlier.
They took off a whole 15% off the food bill. Food was good once it came.
Went for breakfast buffet next morning.
Kaos - had to get own water, coffee etc, Only 1 eait person working. 1 egg stations, the poor lady with 30 people in line waiting.

So I was stuck eating bacon and sausage and potatoes. Ran out of OJ, no one filled it up.


Never getting my business again. The Hilton hotel is opening across the street. That will be my new stop.

Room Tip: All the rooms are the same.
See more room tips
  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lorenzo-de-Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded October 17, 2013

Hello Lance R,

Thank you for taking the time to share your feedback with us! We apologies that our service during your stay was not reflective of our true Sheraton service. Please connect with me directly: syed.gardezi@sheratonhamitlon.com to discuss your stay fully. Our apologies again about your dining experience and we look forward to ensuring your next visit exceeds your expectations.

Warm Regards,
-Syed Gardezi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Linens are very nice, beds are comfortable. The rooms are pretty small but very modern. Not crazy about the location. They have a secure parking garage, no charge for Internet. Check in process was very pleasant.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SandraK464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded October 9, 2013

Hello SandraK464,

Thank you for taking the time to post a review! We are pleased to hear your check in process was pleasant and our Sheraton Sweet Sleeper Beds are comfortable. We are hope during your next stay we are able to improve your thoughts about the Hamilton Local area. Thank you again for sharing your feedback and we look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

We stayed for 1 night at the end of a 2 week tour of Ontario and Quebec. Our room on the 10th floor was clean and comfortable with all the facilities expected. We were given free wi-fi in the room. Car parking was the cheapest we had experienced at $10 per night. We ate breakfast in the hotel. The menu was not extensive but the food was good and service friendly and efficient. Walking out of the hotel both in the evening and in the morning felt uncomfortable. It seems as though the hotel is in a somewhat down-town area. However, the receptionist was very helpful showing us how to get to the waterfront by car and providing maps etc.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank oli51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

I did feel quite welcome for my one night here. Front deskstaff were very professional with check. Very large room with two queen beds and a nice view. Pleasant staff in the dining room. But the real treat was the bed. Super comfortable new mattresses, plenty of great fluffy pillows, and wonderfully smooth ironed sheets. Hotel was very quiet too. One of the best night's sleeps in a hotel in quite some time. Lobby and room decorations are getting quite tired and entire hotel needs updating, but that bed was heavenly....

Room Tip: The higher you go, the better the view...
See more room tips
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank takemeaway_2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded September 28, 2013

Hello takemeaway,

Thank you for taking the time to post a review! We are pleased to hear you found our Sheraton Sweet Sleeper Beds comfortable during your stay. Thank you for taking the time to compliment our front desk and dining room Team Members on their professionalism and friendliness. We look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

I enjoyed the stay at the Sheraton, it has a secure parking garage (watch for the sign, with the traffic it's easy to miss), great check-in service, and a clean and comfortable room. The hotel room was quiet, updated and offered wi-fi (slow and an additional charge).

It's connected to the Jackson Square Mall, BUT.......we stayed on a Friday night, and went into the Mall, only to find out many shops were closing at 6:00pm, others at 8:00pm, so it's pretty hit-or-miss. There is a large international market/cafe in the mall that was very busy with shoppers and diners. Lots of panhandling at the entries to the mall. The hotel room was quiet, updated and clean with dining options on-site and lots of little places to check out in the vicinity. Check out nearby Hess Village for a variety of places to eat a short walk from the hotel.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SarniaTraveller12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this reviewResponded September 12, 2013

Hello SarniaTraveller12,

Thank you for taking the time to post a review! We appreciate your feedback about our internet signal and are taking steps to ensure a better signal quality. We are pleased to hear that you found us close to local eateries such as Hess Village. Thank you again and we look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
Syed Gardezi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hamilton hotels
Downtown Hamilton
Homewood Suites by Hilton Hamilton Ontario
Downtown Hamilton
Staybridge Suites Hamilton - Downtown
Show Prices
Show Prices
Show Prices
Downtown Hamilton
Hamilton Plaza Hotel and Conference Center
Visitors Inn
#5 of 20 in Hamilton
233 reviews
Admiral Inn Hamilton
#8 of 20 in Hamilton
232 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Hamilton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Hamilton Hotel

Address: 116 King St W, Hamilton, Ontario L8P 4V3, Canada
Phone Number:
Location: Canada > Ontario > Hamilton > Downtown Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 20 Hotels in Hamilton
Price Range: $121 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Hamilton Hotel 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
Sheraton Hamilton Hotel is near Copps Coliseum, the Hamilton Convention Centre, Hamilton Place, Standard Life office tower, and government offices. Our hotel is between Toronto and Niagara Falls. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Travelocity, Booking.com, Hotels.com, Priceline, Orbitz and Hotwire so you can book your Sheraton Hamilton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hamilton Hotel Ontario
Hamilton Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing