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“Mehhhh Basic Run of the mill Sheraton One of the best options in Hamilton”

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Sheraton Hamilton Hotel
Ranked #4 of 20 Hotels in Hamilton
Certificate of Excellence
Toronto, Canada
Level 6 Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Mehhhh Basic Run of the mill Sheraton One of the best options in Hamilton”
Reviewed August 22, 2013

Stayed here for a month for work. Bed was comfortable hence the reason why I chose this chain. One of the best choices in the area. Convenience of having access to the Mall was a nice feature. Hamilton isn't a tourist destination as such there's not much around. The food at the restaurant was OK. Service was on par with other Sheratons. My only issue was the water temp in the showers would change from Hot to Cold which was frustrating. Overall good experience.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanSunSeeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review, August 25, 2013
Hello CanSunSeeker,

Thank you for taking the time to post a review! We are extremely pleased to hear that you think of us as one of the best choices in Hamilton; due to our comfortable Sheraton Sweet Sleeper beds. We appreciate your feedback about the water temperature, and would if you could connect with me directly: syed.gardezi@sheratonhamilton.com to discuss further. Thank you again for your feedback and we look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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684 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Calgary, Canada
Level 6 Contributor
439 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed August 18, 2013

Check in was easy. Great and helpful staff. Never had room service as it is located near many pubs, bars and restaurants.

Perfect location if you are going business at Copps Coliseum, Hamilton Place or the convention centre

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CNDTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review, August 25, 2013
Hello Ron C,

Thank you for taking the time to post a review! We are pleased to hear that you found our local convenient to local amenities such as Hess Village and the Hamilton Convention Centre. We truly appreciate you recognizing our great Sheraton Hamilton Team and we all look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level 6 Contributor
233 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 17, 2013

We stayed here because we went to a play at the Shaw, and hotels in NotL are insanely expensive in the summer.

Our room was pretty much classic generic chain hotel. The "comfy" chair wasn't especially, and we had a view of building roofs. There was a little hallway noise, but we slept fine; bedding is quite good.

I was a little disappointed that I had to walk several blocks on Sunday morning to find the closest non-chain coffee place (I would've settled for Starbucks, probably), but it was a pleasant walk in a bunch of old buildings. Mostly, downtown Hamilton is an odd place to travel for fun.

I didn't bother to explicitly check out (and I wanted brunch suggestions) because the person at the front of the line had a very, very, very long story to tell the poor hotel employee. So I have very little to say about service.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank melted_snowball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Level 4 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 14, 2013

I had a confirmed reservation for three nights. It took 12 minutes to find the reservation and allocate the same room for all three nights. The computer failed to read my credit card and as such the room keys failed to work. So back from 17th Floor to start again. This is my second stay at the hotel and the second time the computer failed. After two nights the system checked me about and billed my credit card.People who tried to contact me were told I had checked out. It took far too long to sort out this error and have my third night confirmed. The Club lounge was good. The free wifi worked for the first two days and not the third. When we did get it to work we were charged although this was later refunded.The service in the restaurant was poor especially as there were only two groups,mine and one other.
The room was satisfactory. However I will never stay at this hotel again. The staff need training in the use of systems

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonnoDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review, August 25, 2013
Hello jonnoDevon,

Thank you for taking the time to post a review! We apologize for the unfortunate situation that this system failure happened twice during your stays with us; and we will be looking into the system and associate situation further. We would appreciate if you could connect with me directly: syed.gardezi@sheratonhamilton.com, to understand your interaction and stay further. Thank you again for your feedback!

Warm Regards,
-Syed Gardezi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 10, 2013

Got a discount to $75 per night, buying "blind" through Expedia on one of their deals. Which was good, because this place is down at the heels. Nice to have a gym (okay) and a pool (tiny). Bt the whole hotel sort of smelled like onions. Parking is $9.95 a day and so is internet access.
Good location if you are in this forgettable city for a conference (center across the road). But be prepared to be panhandled several times a day in the 'hood.

Room Tip: The gym is on the third floor, if that's important.
See more room tips
  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank bassinstincts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review, August 13, 2013
Hello bassinstincts,

Thank you for taking the time to post a review! We are pleased to hear you had booked one of our limited time offers, though discouraged to hear you did not enjoy your time in our fair city. Please connect with me directly: syed.gardezi@sheratonhamilton.com as I would like to discuss your full stay with us; I look forward to speaking you then. Thank you again for taking the time to post a review and we look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
-Syed Gardezi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 9, 2013

The staff here were very kind and helpful. The rooms were nice and clean and the food was exceptional. Young Steven is a great guy and he helped make our stay as enjoyable as possible throughout the week. Wouldn't hesitate to go back next time we are in Hamilton.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Butch36667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review, August 13, 2013
Hello Butch36667,

Thank you for taking the time to post a review! We are pleased to hear you enjoyed your stay with us and found our hotel nice and clean. We appreciate you recognizing our Sheraton Hamilton Team Member Steven, and are pleased to hear he made your stay with us memorable. We look forward to welcoming you back the next time your travels bring you to Hamilton.

Warm Regards,
Sued Gardezi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montreal, quebec, canada
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 9, 2013

The room was clean but very noisy from the 3rd floor. We ask for a roll away bed and never receive it in 2 nights. It seem to be in a poor area of Hamilton, very noisy and didn't feel safe at night. We stayed there while going to Niagara Falls, we saved a lot of money but were in the trafic all the time...morning and night! finally our last 2 nights were at the Marriott in Niagara Falls...which was perfect. but heh!, the room was very clean!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mickmagoo8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review, August 13, 2013
Hello michmagoo8,

Thank you for taking the time to post a review! We are pleased to hear you found our hotel very clean during your stay. Though disappointed to hear our 3rd floor by the swimming pool and fitness centre was noisy. Please connect with me directly: syed.gardezi@sheratonhamilton.com as I would like to discuss your full stay with us. Thank you again for taking the time to post a review and we look forward to welcoming you back the next time your travels bring you to Hamilton
Warm Regards,
-Syed Gardezi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hamilton Hotel

Property: Sheraton Hamilton Hotel
Address: 116 King St W, Hamilton, Ontario L8P 4V3, Canada
Phone Number:
Location: Canada > Ontario > Hamilton > Downtown Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 20 Hotels in Hamilton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Hamilton Hotel 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Sheraton Hamilton Hotel is near Copps Coliseum, the Hamilton Convention Centre, Hamilton Place, Standard Life office tower, and government offices. Our hotel is between Toronto and Niagara Falls. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Hamilton Hotel Ontario
Hamilton Sheraton

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