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Sheraton Hamilton Hotel
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Reviewed February 23, 2013

Our recent trip to the Sheraton Hamilton was average, the location was very handy to where we wanted to be, parking was a bonus, and being attached to underground mall was also a bonus. We booked a corner room at an additional cost in hopes that this would be a quiter area, were very disapointed that the room beside seemed to have several people staying there, we were kept up almost all night because of the lack of sound barrier between rooms, we could hear their conversations. The room was large, clean and quite nice. The pool was warm and the area was very clean. All staff we saw were pleasant. We also dined in the restaurant. The atmosphere was terrible, felt like an airport, needed to have some music or something to make is less static, you could see and hear everyone's conversation, wait staff (stephanie) was great and friendly, saw a table be impatient and leave, she handled situation as best she could. We felt that there was no one to be seen most of time, however, food was excellent, we really enjoyed it, this restaurant needs a make over, but the food was great, would not return though as we felt like sitting ducks. We also had a drink in the lounge, agian, service was great. I would recomend this hotel for travel in downtown Hamilton.

Room Tip: While the corner room was large, i would not recomend spending extra with hope of quieter area, the doors closing are loud no matter where you would stay
  • Stayed: February 2013, traveled as a couple
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Thank happy1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan B, Starwood Hotels at Sheraton Hamilton Hotel, responded to this reviewResponded March 1, 2013

Happy1976,
Thank you for your review! We are so happy to hear that you found our location convenient and our parking and mall access a bonus. We apologize for any noise issue you encountered with the room next door, we would be happy to send our security team up if this were to ever happen again. We are glad you enjoyed the food in Chagall’s restaurant and drinks at The Loft lounge. We look forward to welcoming you back the next time you are in Hamilton.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

We stayed here because it is within walking distance to the Copps Colosseum, actually it was a stone throw away. When you park your car underground for only 9$ it is perfect you won't need it again till you leave. Attached to the hotel is a mall which has everything you need during your stay. The hotel was very nice it looks like the hotel has just been renovated. The bed was so comfortable and lots of pillows. We ate at the restaurant in the hotel on the second floor the buffet was delicious. Will definitely stay there again.

  • Stayed: February 2013, traveled with friends
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Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

checked in on feb 4 the hotel is in the downtown core close to the major sites hamilton has to offer the art gallery and the arena are steps away . the hotel is nice and clean the check in staff as always very friendly.there is a nice pool and gym wifi is available for a fee . only problem l had was the hotel was under construction on the 16 floor and l was in club room on 18 the building walls were shaking from the vibration .l called the front desk and she could not hear me talking to her from the noise when l asked to change rooms l was told noise could be heard through the entire hotel .it was to late to check out so stuck there for the night .there was an over charge on my bill was told by manager when l called it would be taken care of still no refund .hope your stay is better

  • Stayed: February 2013, traveled solo
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1  Thank noneck-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan B, Starwood Hotels & Resorts at Sheraton Hamilton Hotel, responded to this reviewResponded February 25, 2013

Thank you for taking the time to provide us feedback. We are happy you enjoyed the convenient location and full service amenities at our hotel. We apologize for the noise issue with renovation, we would be happy to connect with you directly to ensure all of your concerns are addressed. Please feel free to email our GM Syed Gardezi directly at syed.gardezi@sheratonhamilton.com. We would love to welcome you back next time you are in Hamilton and make sure we exceed your expectations.

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Reviewed February 19, 2013

Ok so this hotel was in the perfect location if you're going to the Hamilton Place Theatre or Copps Colosseum!

We stayed in room 815 on Thursday, February 14th, 2013.

The bathroom was spotless and clearly newly renovated. It was beautiful! The room was super clean too. The pool wasn't busy at all when we went in the afternoon and night. It was clean too and had a nice little hot tub. There were tons of towels by the pool too that you could help yourself to.

The location was perfect if you need to be downtown.

  • Stayed: February 2013, traveled with friends
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1  Thank Valerie1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

During my stay for a week of work at the Sheraton in Hamilton, Ontario, Canada, I was able to also have the time to relax in a cool atmosphere, great room space, pool and gym. This made my work week much easier and comfortable. My work week went by so fast!

Room Tip: 5th floor corner room
  • Stayed: January 2013, traveled on business
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Thank adeziel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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