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“Very Nice”

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Sheraton Hamilton Hotel
Ranked #4 of 20 Hotels in Hamilton
Certificate of Excellence
Chatham, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very Nice”
Reviewed February 21, 2013

We stayed here because it is within walking distance to the Copps Colosseum, actually it was a stone throw away. When you park your car underground for only 9$ it is perfect you won't need it again till you leave. Attached to the hotel is a mall which has everything you need during your stay. The hotel was very nice it looks like the hotel has just been renovated. The bed was so comfortable and lots of pillows. We ate at the restaurant in the hotel on the second floor the buffet was delicious. Will definitely stay there again.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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673 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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English first
Cannington, Canada
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 21, 2013

checked in on feb 4 the hotel is in the downtown core close to the major sites hamilton has to offer the art gallery and the arena are steps away . the hotel is nice and clean the check in staff as always very friendly.there is a nice pool and gym wifi is available for a fee . only problem l had was the hotel was under construction on the 16 floor and l was in club room on 18 the building walls were shaking from the vibration .l called the front desk and she could not hear me talking to her from the noise when l asked to change rooms l was told noise could be heard through the entire hotel .it was to late to check out so stuck there for the night .there was an over charge on my bill was told by manager when l called it would be taken care of still no refund .hope your stay is better

  • Stayed February 2013, traveled solo
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    • Service
Helpful?
1 Thank noneck-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan B, Starwood Hotels & Resorts at Sheraton Hamilton Hotel, responded to this review, February 25, 2013
Thank you for taking the time to provide us feedback. We are happy you enjoyed the convenient location and full service amenities at our hotel. We apologize for the noise issue with renovation, we would be happy to connect with you directly to ensure all of your concerns are addressed. Please feel free to email our GM Syed Gardezi directly at syed.gardezi@sheratonhamilton.com. We would love to welcome you back next time you are in Hamilton and make sure we exceed your expectations.
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Ontario, Canada
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 19, 2013

Ok so this hotel was in the perfect location if you're going to the Hamilton Place Theatre or Copps Colosseum!

We stayed in room 815 on Thursday, February 14th, 2013.

The bathroom was spotless and clearly newly renovated. It was beautiful! The room was super clean too. The pool wasn't busy at all when we went in the afternoon and night. It was clean too and had a nice little hot tub. There were tons of towels by the pool too that you could help yourself to.

The location was perfect if you need to be downtown.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valerie1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 7, 2013

During my stay for a week of work at the Sheraton in Hamilton, Ontario, Canada, I was able to also have the time to relax in a cool atmosphere, great room space, pool and gym. This made my work week much easier and comfortable. My work week went by so fast!

Room Tip: 5th floor corner room
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  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank adeziel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2013

A memorable stay and from my first touch-point, I encountered world-class professionalism at the Sheraton Hamilton.

Comfortable room, excellent cafes, good size pool and a cozy Club Lounge.

The staff were thoroughly polite and for my next visit to Hamilton, will stay there again.

Al V. - Toronto

Room Tip: Upgrade to the Club Level for access to the lounge. A comfortable room with lake views.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank al v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chatham
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 24, 2013

I've been using trip advisor for years. I figured it was time to give back by writing some reviews. I have stayed at this hotel several times for business. In the past the rooms were mediocre, at best, as they were run down with peeling wallpaper and frayed carpets. I stayed January 23, 2013 in room #1111 and was pleasantly surprised. The room and bathroom had been recently renovated and looked luxurious. The room had a nice desk area for working and was equipped with a nice sized flat screen TV with nice clear cable, and the king sized bed was more comfortable than my own bed. The hotel is connected to a mall and there are reasonably priced places to eat nearby. The rate was $124.00 including tax and heated underground parking was an additional $11.30 tax incl. This hotel should be good for the next few years until it starts to get run down again ;)

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan B, Starwood Hotels at Sheraton Hamilton Hotel, responded to this review, February 1, 2013
Chris V,
Thank you for your review! We are so happy to hear that you were pleasantly surprised by all of our renovations. We have put a lot of time in renovating our guestrooms, fitness centre, pool, and restaurants and it is great to hear that our guests are enjoying our new look. We are glad that you found our location convenient and were easily able to access the mall. We look forward to welcoming you back the next time you are in Hamilton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
100 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 407 helpful votes
Reviewed January 15, 2013

The Sheraton Hamilton is a pretty nice business hotel, located right in the heart of the downtown commercial district. While we had a very nice room and the staff was pleasant, the hotel maybe takes itself and its brand affiliation a little too seriously in this sleepy little industrial hamlet, and could be better if it loosened up a little! Read on for more:

LOCATION:
The hotel is pretty much dead-center in the commercial heart of Hamilton. A mere block away from City Hall, and attached to Jackson Square, Jackson Square Mall, and the Copps Coliseum. Arriving by car, it will take you about an hour from downtown Toronto, or also about an hour from the Niagara Falls / Buffalo border. Because it's in the center of town, you do have to spend a bit of time weaving around on one-way local surface streets to get to either the QEW or 403 highways, so make sure you have good directions to navigate the city center.

PROPERTY:
The hotel is a simple high-rise building on the north side of the street. The lobby is at ground level, with the restaurant and lounge one story up. Guest rooms and other amenities are on floors 3-18. Club floors are levels 17-18, with the Club Lounge on 17, overlooking the harbor. There is a large parking garage below the hotel (with a really tiny/narrow garage entrance at street level). A small off-brand mall is attached, and the Copps Coliseum is located directly behind the hotel across the square.

AMENITIES:
This is where the Sheraton Hamilton really falls flat. It's one thing to nickle-and-dime visitors when you're in a bustling, highly-competitive city like Toronto. However, in Hamilton -- especially in the winter season, to the extent that industrial Hamilton has an "off season" -- the place seemed nearly dead empty. Maybe when there's a major event at the Coliseum or some other event in town where space is at a premium, charging for every little thing would be justifiable... But in January, the parking lot was nearly empty, and we saw maybe another dozen people during our entire stay. As a result, charging $11.29 (including tax) per night for parking is basically just a capricious cash-grab... Internet service was included with club-level rooms, but was otherwise $10/day. Charging for Internet is particularly annoying given that while it worked in the room, trying to use the WiFi service in public areas like the lounge kept failing, as the network would not allow us to stay logged-in and kept asking over and over for our room number and name.

Other Sheraton-standard wallet-lifters were also were included -- the club level room included breakfast in the club for 2 people, consisting of coffee, tea, oatmeal, fruit and an assortment of pastries and breads. But they make you sign a "bill" that pretty obviously encourages staff tipping, and points out that your "free" breakfast has a value of $16 per person (which would be charged if more than 2 people per room were eating it...)

As noted, this kind of charging is annoying but an unfortunate part of hotel life in major cities these days. To encounter this kind of nickle-and-diming in a town like Hamilton is pretty much just an insult, and visitors should consider their tolerance for this sort of thing before staying here, as opposed to the many other hotels and chains in the area that include these amenities for free.

The lounge on the second floor offers a full bar service. Their specialty drinks list runs pretty heavily to tropical and other strongly-flavored "tiki drinks", and is only open until 11pm most nights. There is a full-service restaurant that serves 3 meals a day at typical hotel prices.

There is a fitness center including an indoor pool and whirlpool, with hours from 6-11 daily. There is a small business center with computers and a printer available just outside the lounge on the 2nd floor.

ROOMS:
The club-level room was excellent, and up to Sheraton standard. The large, very comfortable King bed was in good condition and clean. The room had a fully-functional work desk area with plenty of outlets. There was another reading chair and side table also in the room. Lighting was the one area that was a little weird - a sort of mish-mosh of lamps and wall fixtures in the room, each with a slightly different "color" of CFL bulb... so some parts of the room were fluorescent blue while others were orangey. It was just a little weird...

The bathroom was also excellent, with plenty of hot water and good water pressure. Plenty of amenities were provided in the room, including things one would normally need to ask the front desk for, like shaving foam. Two terrycloth bathrobes were provided.

STAFF:
The hotel's staff were friendly, and (supporting the sleepy off-season vibe) pretty much working solo the entire time we were there. There was one bartender holding down the bar and lounge, and never more than one person at the front desk. That being said, there was never a line or a wait either, so it was sufficient!

Overall, the room and building was everything one would expect from a Sheraton-branded hotel. Comfort and convenience, with some nice upgrades to furniture and fixtures that make the stay nice. Unfortunately, the "downtown" location is apparently sufficient justification for the property to charge for every little service... next time, we'll probably stay in one of the other nearby hotels that include most or all of these services gratis, and forgo the scenic 17th-floor view of the east Hamilton industrial wastelands.

Recommended for business travelers on a corporate contract, but independent travelers can do as well or better elsewhere.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darlox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan B, Starwood Hotels at Sheraton Hamilton Hotel, responded to this review, January 18, 2013
Darlox,
Thank you for taking the time to write such a robust review, we really appreciate your feedback!! We are happy that you enjoyed our newly renovated guest rooms, friendly staff and full service amenities. We understand why you had concerns over the cost of parking and internet, next time you are in town I would recommend considering our parking and internet package on our special offers page to save time and money. We also encourage you to try the free internet in our Link@ Sheraton lounge in the lobby. We would love to welcome you back next time you are in Hamilton and make sure we exceed your expectations.
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Additional Information about Sheraton Hamilton Hotel

Property: Sheraton Hamilton Hotel
Address: 116 King St W, Hamilton, Ontario L8P 4V3, Canada
Phone Number:
Location: Canada > Ontario > Hamilton > Downtown Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 20 Hotels in Hamilton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Hamilton Hotel 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Sheraton Hamilton Hotel is near Copps Coliseum, the Hamilton Convention Centre, Hamilton Place, Standard Life office tower, and government offices. Our hotel is between Toronto and Niagara Falls. ... more   less 
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Also Known As:
Sheraton Hamilton Hotel Ontario
Hamilton Sheraton

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