I was making a trip to Niagara Falls, New York and had been given a certificate to use at this hotel. As it was the half-way point, I figured I'd try it out. The check-in was ok, but it seems that they had some sort of sports groups checking in at the same time. As it was quite late when I arrived, I really wasn't expecting the lobby to be filled with nothing but screaming kids. After checking in, I went up to my room. I went into the washroom to freshen up and was horrified to see huge bugs climbing up the walls, holes in the walls, filth, etc. I immediately checked the bed and rest of the room. Again, as it was so late and the front desk staff looked more tired than enthused, I just bit the bullet and went to bed. The next morning before leaving, I decided to try their breakfast. Again, I had to deal with a room full of screaming kids. The food was scarce and what I did manage to get was cold. The breakfast lady was more than rude as well. I will NEVER stay here again nor will I ever recommend this place to anyone. From what I saw, they were more interested in making money than they were about putting any into fixing things or even customer satisfaction/service. One of the worst places I have ever stayed!
- Official Description (provided by the hotel):
- Quality Hotel Hamilton is the perfect choice for business as well as leisure travellers due to its exceptional location, proximity to all the key area attractions and businesses, and modern onsite facilities. Travellers looking for family friendly Hamilton hotels would not find a better place to stay at with their kids during their visit to Ontario. Quality Hotel Hamilton is a non-smoking hotel. ... more less
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- Also Known As:
- Holiday Inn Express Hamilton Hotel Hamilton
- Holiday Inn Hamilton
- Hamilton Holiday Inn
- Quality Hotel Hamilton, Ontario