- Free Wifi
This is not the hotel's fault however, better arrangements could have been made for smokers. There is no smoking in the hotel or within 10 feet of the door which I totally respect. However, because of the City tearing up the parking lot, there was no where to go except the sidewalk in front of the hotel on Main street. I felt very unsafe there - once a man started talking to me who seemed drunk and another time a man was 'eyeing' me up and down and wanted to hug me. To top that off, the buses were going by at 50-60km/h and sending virtual tidal waves on the sidewalks where we were suppose to smoke. All of this was not acceptable. On Friday night, 3 drunk girls came into the hotel yelling and tipsy asking to use the bathrooms and wanting coffee. On Saturday night, an Asian teen was laying in the hallway looking very sick with 2 of his friends with him while he was checked in by a 4th Asian teen who then ran out of the hotel and jumped into a white van that sped off. What is the hotel's fault is that when housekeeping came on Saturday morning, we asked that the room not be made, all we needed were fresh towels and a coffee replenish for the next morning. When we came back later that day, the beds had been made, the garbage cans emptied and towels replenished. No coffee, no cups and we were left with a less than a third roll of toilet paper. The shower was a joke, it was pretty much like being pissed on. The television stations were great however our TV made loud speaker screeching noises every 5 minutes or so. Other than all that, our stay was OK. I must give great big kudos to Huma - what a Sweetie! Found out we could not take full size umbrellas to the Ti-Cat game and when I offered to trade my full size umbrella for a personal/purse size one from the lost and found bin she said there were not any. However, she immediately offered me her personal umbrella and insisted that I take it. That was very kind and sweet.
Sorry for the inconveniences. Glad to know the umbrella was useful. With regards to the Asian kid, as soon as the Front Desk Agent saw on the camera, he went and told the kid to go to his room, he did go after the agent managing to calm down the kid's parents and the kid for their internal misunderstanding. Hope to see you again. Thank you.
The hotel staff were nice and helpful though not very informative, the rooms surprisingly large, and I found the cleanliness fine (though nothing outstanding), and a there were a few glitches - ex. not replacing used shampoo, parking lot renovations making parking very difficult, noise from road, shower took a long time to warm up, etc. I didn't find the beds or pillows very comfortable and seemed to sleep quite poorly, but may have as much to do with jet lag as anything. The location (considering it was raining most of my trip) was too far from the core downtown venues (convention centre) to be convenient for my conference. Ended up driving or taking taxis, when I was under the impression arriving that I would be very easily able to walk.
Thank you for satying with us. Some guests really like the location as it is not right in the centre of town, and most of the venues are within 5 to 7 blocks. Sorry to know you thought the venues are far. Next time we will show you the shortiest ways around.