Before I start, I want to say that I work at a hotel in Toronto and I am also a Hotel Management student so I believe I have a very critical eye when it comes to service, cleanliness, and all the other stuff associated with hotels and the hospitality industry.
Quick, easy, painless. I came to the hotel around 3:15 or so and I was able to get my room righ away without any problems. The front desk agent was also very friendly. There isnt anything negative that I can say about the check in process.
Room (Standard room with 2 queen beds):
I work in housekeeping at a hotel, so within 30 seconds I can how clean a room is. I cannot fault anything in the cleanliness of the room. I really like the new, modern design. The high ceilings are a really great feature. It makes the rooms feel massive. Also the fact that the windows open up to the outside is great because I enjoy having them open for a little bit at night.
Again, quick, easy and painless. There wasnt any problems with the check-out process and the front desk agent (different person from when check-in) was nice and friendly.
Overall Service and impression:
Since I work in housekeeping, I chose not to have my room cleaned (I was staying 2 nights) because it was only me in the room and I didnt feel it was needed. I left the privacy sign on the door. I ended up getting a call from the housekeeping manager and asked if I did needed anything or if I needed my room cleaned. Also, on my last night, I got a call from a front desk agent to see how my stay was going and if I have any questions. I was very suprised by both calls. I did not expect that kind of service.
Overall I was impressed and will definetly return.
- Official Description (provided by the hotel):
- Built to meet the needs of business / leisure travelers and local companies looking for larger meeting and banquet venues, the new Delta Guelph Hotel and Conference Centre, a 148 deluxe room hotel, at the corner of Stone Road and Gordon Street. Located in the 12-hectare University of Guelph Research Park, across from the University of Guelph. ... more less
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- Also Known As:
- Delta Hotel Guelph
- Guelph Delta
- Delta Guelph Hotel And Conference Centre Ontario