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Hampton Inn & Suites by Hilton - Guelph
Ranked #2 of 13 Hotels in Guelph
Certificate of Excellence
Sheguiandah, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Unsafe”
1 of 5 bubbles Reviewed May 2, 2014

Maitence man entered room while I was asleep and husband was at breakfast. THE DO NO DISturb sign was on door. Management tried to just pretend like nothing had happened and DID NOT want it reported to Hampton Inn. I was very upset that this could happen...this should only be done when customer has checked out. Guelph is a university town and if this happened to one of my daughters I would be extremely upset. NOT SAFE.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Lois Ann/ John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean M, Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this review, May 12, 2014
Dear Guest,

My sincerest apologies that this occurred. This is not something that has happened in the past and we are taking measures to ensure it never happens again. We have disciplined the employee in question and have put him through retraining procedures to make sure that something like this never occurs again.

Again my apologies. If you would like to discuss this situation further please contact the hotel anytime.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

370 reviews from our community

Traveler rating
    191
    117
    36
    13
    13
See reviews for
126
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117
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Swedish first
  • Any
English first
Newmarket, Canada
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

SEBASTIAN was the host at the front desk to welcome us. He was very personable and informative. Best of all, when we requested a late check out, he gladly complied! I am SO grateful for this: it was the highlight of the stay and I appreciate the noon check-out time (as compared to the standard 11 am).

HASAM was the host upon departure: he too was very friendly and confirmed our arrangement with Sebastian: this indicated smooth communication between the shifts and alleviated my fears of extra charges.

The room was immaculate. The fridge and microwave were very convenient and appreciated (not available at all Hamptons). The bathroom was like a spa! The space, décor and over-sized shower were a welcome treat.

The breakfast was fresh, hot, well-prepared and plenteous, as usual! More variation in the day-to-day menu would be great.

We ALWAYS look for a Hampton at which to stay in whichever city we visit. We have rarely been disappointed and when in doubt, we use Hampton as our default hotel because we know the quality of the accommodations is guaranteed. You get a quality stay for the price you pay.

Room Tip: We requested the top (4th) floor and they complied: quiet and clean.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LNC1424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean M, Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this review, April 23, 2014
Dear Guest,

I am very happy that you enjoyed your stay. I will be letting Sebastian and Husam know what a great job they did and be sharing this review with all the staff. We really appreciate the time you took to fill out this survey. If you have any questions or need help with future reservations please feel free to contact us anytime.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newmarket, Canada
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

SEBASTIAN was the host at the front desk to welcome us. He was very personable and informative. Best of all, when we requested a late check out, he gladly complied! I am SO grateful for this: it was the highlight of the stay and I appreciate the noon check-out time (as compared to the standard 11 am). HASAM was the host upon departure: he too was very friendly and confirmed our arrangement with Sebastian: this indicated smooth communication between the shifts and alleviated my fears of extra charges. The room was immaculate. The fridge and microwave were very convenient and appreciated (not available at all Hamptons). The bathroom was like a spa! The space, décor and over-sized shower were a welcome treat. The breakfast was fresh, hot, well-prepared and plenteous, as usual! More variation in the day-to-day menu would be great. We ALWAYS look for a Hampton at which to stay in whichever city we visit. We have rarely been disappointed and when in doubt, we use Hampton as our default hotel because we know the quality of the accommodations is guaranteed. You get a quality stay for the price you pay.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank LNC1424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean M, Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this review, April 23, 2014
Dear Guest,

I am very happy that you enjoyed your stay. I will be letting Sebastian and Husam know what a great job they did and be sharing this review with all the staff. We really appreciate the time you took to fill out this survey. If you have any questions or need help with future reservations please feel free to contact us anytime.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flanders, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 11, 2014

I recommend this hotel to both business & pleasure stays. They have a salt water pool that was great, good breakfast and very comfortable room. All amenities needed for business too. The room was very quiet, little noise from hall could be heard.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean M, Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this review, April 16, 2014
Dear Guest,

Thank you for taking the time to fill out this survey. We always enjoy hearing from our wonderful guests. I will be sharing this review with all the staff so they know how they are doing. If you have any questions please feel free to contact us anytime.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
208 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed April 7, 2014

We got connecting rooms, put all the kids (5 under the age of 6) in one room, and us adults with a baby in the other. We had room, but small for 4 adults. The kids loved the pool, the hot tub was very hot. Breakfast in the morning was good, buffet style with a waffle maker which the kids loved. We love reading the paper at brekkie. The staff was nice. We had one mishap - be careful with the mirrored doors, no stoppers to stop them from opening too wide and we cracked the mirror. They charged us $200 to replaced it:( We won't be staying here again with kids, breakable things don't mix with young kids.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheSchu's
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean M, Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this review, April 10, 2014
Dear Guest,

I am glad that everything was great with your stay. We are looking into implementing the stoppers on the closet doors that have a mirror on them. I thank you for the suggestion as we have not really had a problem with this in the past. Again thank you for taking the time to fill out the survey as all comments are appreciated.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
5 of 5 bubbles Reviewed April 7, 2014

I was in the area to attend a young man's funeral. Not a happy time and not a time for motel problems. There were none. Everything happened as it should. The staff was very friendly and helpful. I would definitely stay there again if in the area.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Cliff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean M, Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this review, April 10, 2014
Dear Guest,

I am very glad that you took the time to fill out this survey, and that you had a great stay. I wish it was under better circumstances and hopefully will be able to serve you again in the near future. If you have any questions or need help with future reservations, please feel free to contact us anytime.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 31, 2014

We stayed here for one night while visiting our daughter at OVC. The hotel is clean, location was good. Nice choices for our breakfast. We had a unpleasant situation arise, Sean Murdy, assistant general Manager, looked after our problem and went above and beyond to make sure we were pleased.

I would recommend this hotel 100%

We are looking forward to coming back!!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank helen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean M, Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this review, April 6, 2014
Dear guest,

I do appreciate you taking the time to fill out this survey. We really like to hear about the positive aspects of our hotel and employees. All your comments will be shared with staff and management.

Again, thank you for choosing our hotel and we look forward to serving you again in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton - Guelph

Property: Hampton Inn & Suites by Hilton - Guelph
Address: 725 Imperial Rd N, Guelph, Ontario N1K 1X4, Canada
Phone Number:
Location: Canada > Ontario > Guelph
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Guelph
#2 Family Hotel in Guelph
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites by Hilton - Guelph 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Hampton Inn And Suites Guelph
Hampton Inn & Suites Guelph Hotel Guelph
Hampton Inn Guelph
Guelph Hampton Inn
Hampton Inn & Suites By Hilton - Guelph Ontario

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