We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible HVAC”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hampton Inn & Suites by Hilton - Guelph
Ranked #2 of 13 Hotels in Guelph
Certificate of Excellence
Reviewed April 19, 2013

Could not get the room below 75 degrees, door was off the unit and you could see the thermostate was damaged abviously there is very little maintanece at this hotel.Definitley will not stay in this hotel again.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan W, Front Office Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this reviewResponded April 22, 2013

Dear Traveler,

Thank you for taking the time to inform us of your most recent stay at our property.

We have attempted to reach out to you via email and phone call but have had no response back from you. We would like the opportunity to speak with you regarding the HVAC issues you experienced, so if you could please contact us at your ealiest convenience that would be greatly apprecaited 519-821-2144. We look forward to hearing from you.

Thank you,
Morgan W
Front Office Manager
Hampton Inn & Suites by Hilton-Guelph
519-821-2144

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (394)
Traveler rating
Traveler type
Time of year
Language

339 - 345 of 394 reviews

Reviewed April 18, 2013

We booked a group to stay for the weekend at this hotel and after the first nights stay one guest found a bed bug on their pillow in the morning, he took a picture with their iphone and searched it on the net to ensure it was a bed bug, It was, so went to the front desk and they claimed it was contained to one room and offered them another room for the second night free, saying they had never had a report of bed bugs and must have been the guests the previous night. The next morning someone else from the group had bites on her arm and reported it to the front desk who reimbursed the guest $75 off their stay.
Do not stay at this hotel, it's a beautiful hotel, but don't risk it

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank toohonestinontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan W, Front Office Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this reviewResponded May 13, 2013

Dear Valued Guest,

Thank you for taking the time to post a review about our property. We appreciate you bringing this to our attention, however we have had this room inspected thoroughly immediately after receiving this alert and have found no activity to support these allegations.

Thank you again for taking the time to write a review.

Ms. Morgan Watts
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

I was about to stay at Hampton Inn Guelph but due to other situations, i could not.
Nevertheless all staff was very counscious with the situation and were very helpful in solving the issues with my reservation.
Special thanks to Josh and Karim.

  • Stayed: March 2013, traveled with friends
    • Service
1  Thank Guilherme H A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan W, Front Office Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this reviewResponded March 12, 2013

Dear traveler,

Thank you for taking the time to post a review about our property. We are thrilled we were able to assist you when you arrangements changed last minute. We hope to see you the next time you are in the area! Thank you again for your kind words about our staff!

Thank you,

Ms. Morgan W
Front Office Manager
Hampton Inn & Suites by Hilton-Guelph
519-821-2144

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

I recently stayed at the Hampton Inn during a work visit to Guelph and found the accommodations quite acceptable and a good value for the money spent. The rooms are starting to show their age and there are obvious signs of wear and tear that have not been addressed recently but overall I found the stay to be well worth the cost ($119usd per night +taxes). The location is quite good so that is a definite plus. The hotel is not a five star hotel and shouldn't be thought of as such. This is a budget hotel with good accommodations and a passable free breakfast. I did not use the pool or fitness facilities so I cannot comment on those aspects.

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan W, Front Office Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this reviewResponded February 20, 2013

Dear Valued Guest,

Thank you for staying with us and sharing your honest feedback via TripAdvisor. We appreciate your input on the look and feel of our rooms and we will keep your comments in mind as we look towards future renovations. We hope you will stay with us again the next time you are in town as we would love to have you. We look forward to seeing you again!

Thank you,

Morgan W
Front Office Manager
Hampton Inn & Suites by Hilton-Guelph
519-821-2144

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

I recently visited my daughter in Guelph and made a stop at the Hampton Inn and Suites to see what they have to offer. The property was easy to find, and easy to access. Close to lots of great eating establishments as well.

The building was clean and possessed grandeur in the sitting area, fireplace, lounge area. The pool appeared to be very clean and well kept. I liked the fact that the front desk offered drinks, nibblies and microwavable dinners for the person who just needs to crash in the room.

The front desk clerk, Miss Morgan was an absolutely delight and is very efficient at her job.
I will definitely return for an overnight stay.

  • Stayed: January 2013, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank NeedRnR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan W, Front Office Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this reviewResponded February 7, 2013

Dear NeedRnR,

Thank you for taking the time to post a review about our property! We are glad that you chose to give us a chance during your most recent visit to Guelph. We appreciate your kind words regarding our staff and your comments will definitely be passed along. We look forward to having you stay with us again the next time you are visiting your daughter!

Thank you again for posting a review!

Morgan W
Front Office Manager
Hampton Inn & Suites by Hilton-Guelph
519-821-2144

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

The room was clean and although there were no frills, it was worth the price that we paid for it. There was a good selection of hot foods for breakfast- definitely a bonus not to have to find somewhere else to eat.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank lobubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan W, Front Office Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this reviewResponded February 7, 2013

Dear Valued Guest,

Thank you for taking the time to post a review about our property. We are thrilled that you enjoyed our Hot Deluxe Breakfast in the morning. We look forward to seeing you again in the future! Thank you again for writing a review!!

Morgan Watts
Front Office Manager
Hampton Inn & Suites by Hilton-Guelph
519-821-2144

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2012 via mobile

This hotel was classic Hampton. Clean, nice, breakfast, easy parking, good location. I have stayed here twice and will again. If I had a complaint it's that the Internet was unreliable but it worked enough for me.

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank worldtrav426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan W, Front Office Manager at Hampton Inn & Suites by Hilton - Guelph, responded to this reviewResponded December 29, 2012

Dear Valued Guest,

Thank you for taking the time to post a review about our property. We appreciate your kind words and are glad that you enjoyed your stay! We apologize that the internet was unreliable at times, but we are currently in the process of getting Fiber Optics installed at the hotel and should have a more reliable connection in the new year.

Thank you again for posting a review. We hope to see you again in the future!!

Thank you,
Morgan W
Front Office Manager
Hampton Inn & Suites by Hilton-Guelph
519-821-2144

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Guelph hotels
6.2 mi away
Staybridge Suites Guelph
0.6 mi away
Holiday Inn Express & Suites - Guelph
4.4 mi away
Delta Guelph Hotel and Conference Centre
Show Prices
Show Prices
Show Prices
4.0 mi away
Holiday Inn Guelph Hotel & Conference Centre
0.7 mi away
Comfort Inn
Comfort Inn
#4 of 13 in Guelph
204 reviews
6.0 mi away
Fairfield Inn & Suites Guelph
Show Prices
Show Prices
Show Prices

Been to Hampton Inn & Suites by Hilton - Guelph? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites by Hilton - Guelph

Address: 725 Imperial Rd N, Guelph, Ontario N1K 1X4, Canada
Phone Number:
Location: Canada > Ontario > Guelph
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Guelph
#2 Family Hotel in Guelph
Price Range: $126 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites by Hilton - Guelph 2.5*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hilton Hotels Direct, Hotels.com, Travelocity, Expedia, TripOnline SA, Orbitz, Cancelon, Hotwire and HotelQuickly so you can book your Hampton Inn & Suites by Hilton - Guelph reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Guelph
Hampton Inn & Suites Guelph Hotel Guelph
Hampton Inn Guelph
Guelph Hampton Inn
Hampton Inn & Suites By Hilton - Guelph Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing