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“Always stay at Best Western”
Review of Royal Brock Hotel

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Royal Brock Hotel
Ranked #8 of 13 Hotels in Guelph
Vancouver, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Always stay at Best Western”
Reviewed July 20, 2014

Our plans were in Kitchener, when it turned out that both the Kitchener and Cambridge location Best Westerns were fully booked, we booked this one in Guelph. A bit of a drive from where we needed it, but totally worth it. Thankyou Best Western.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sandy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this review, July 22, 2014
Thank you for the kind comments, it is encouraging to hear positive and kind words from our guests. We strive to provide a superior customer experience and we are elated to read your review. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Ottawa, Canada
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 20, 2014

Mom, dad, and two daughters studying in Guelph and Waterloo reunited for a day and stayed here at a really good rate. The room could not have been cleaner and the beds were supremely comfy, with crisp high-quality sheets. Although we were in the wing nearest the street, we could hear no traffic and had a great snooze. As well, breakfast was excellent. Alas, we didn't have a chance to try the attractive-looking pool.

On the other hand, at check-in the desk guy went beyond efficient to the point of being abrupt. The corridor that led to our room was 1970s in aroma and appearance--did we just miss Alice Cooper? One of the lamps between the beds didn't work. There was only a single night table, and it was placed between the beds, which meant that the people sleeping on the outside had no place for tissues or a glass of water that might be needed during the night. The TV, although it was a digital flat-screen, had a 1950s picture with lots of snow and a squished image. Outside the patio doors was a narrow grassy area separating the building from the parking lot; this area was plain scruffy, thoroughly littered with beer caps and cigarette butts. Poor signage makes it possible to get locked into a corridor when trying to walk through the hotel to the front desk area, meaning you have to go outside and circumnavigate the entire building to reach your destination.

To be clear, though, the room itself was great and the overall experience was very positive and enjoyable. We would stay again in a flash, and probably will in a couple of weeks. Maybe by then hotel staff will have addressed some of my whinings.

Room Tip: CAA members always get a discount.
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  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this review, July 22, 2014
Dear Guest, thank you for the review and we appreciate your feedback and find your input of paramount importance on our development and continual improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 19, 2014

I stayed here twice, a year apart, on two separate business trips.

The first time, the swimming pool was inexplicably closed for repairs. When I came back nearly a year to the day later, same deal: pool closed for repairs.

I asked the hotel staff what was up and was met with shrugs. So, basically, no pool. The fitness room is not much bigger than a closet.

The concrete 70s architecture makes the hotel feel a lot like the South building residences on campus a few blocks north. Oddly, several people in Guelph told me there was a plan to convert this Best Western into student housing, so maybe that's appropriate.

This place is handy to campus but would be a long walk to downtown.

The rooms were... okay. Nothing horrible, just a bit tired.

The free breakfast buffet was depressing.

After four days, I walked over to the much-nicer new Delta hotel and was quoted a government rate that was the same as the Best Western's standard rate.

  • Stayed June 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sushiboy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this review, July 22, 2014
Dear Guest, Thank you for your candor, it is unfortunate your experience was not up to your expectations, and for this we greatly apologize. We strive to provide the utmost in service and standards, and take your comments very seriously as a tool for our improvement. We sincerely hope you enjoy your next visit to Guelph.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Courtice, Canada
1 review
Reviewed July 1, 2014

For a very good price - CAA member price we enjoyed our stay at the Best Western plus hotel. The outdoor heated pool was a plus and the good included breakfast. Excellent service by the front desk person. I would highly recommend this hotel if you are going to African Lion Safari and Aberfoyle Antique market.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this review, July 22, 2014
Dear Guest, Thank you for your kind comments regarding your recent stay at our establishment. It is gratifying to know your experience was positive, and we always welcome CAA members with open arms. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 26, 2014

The room was nice, and every staff person I met was very professional and helpful. The room looked great and the bed was very comfortable, however my sink and bath did not look clean. There was a powerful scent of dead mouse on the second floor near the restaurant. WiFi was weak, and kept cutting out.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshawa, Ontario, Canada
Level 5 Contributor
90 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 23, 2014

This hotel may appear older on the outside, but the rooms have been nicely updated. The two-queen rooms are quite large and very comfortable. The bathroom was tiny, but they have a long mirror with a light and a power outlet in the room, so great for multiple people getting ready in the morning. The hotel is a drive to downtown, but is literally right beside the university, so easy walk if you are visiting U of G. There are also restaurants and a plaza within walking distance. I recommend this property.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zann11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Ontario
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed June 22, 2014

The staff were very pleasant and helpful. The room I stayed in was clean and comfortable. Nice view from the second floor balcony facing Gordon St. Trees help to block view of the traffic. University located directly across the street. Convenient place to stay for any events at the university.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Brock Hotel

Property: Royal Brock Hotel
Address: 716 Gordon St, Guelph, Ontario N1G 1Y6, Canada
Location: Canada > Ontario > Guelph
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Guelph
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Brock Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Royal Brock Hotel in Guelph is conveniently located directly adjacent to the University of Guelph, government offices and close to commercial, retail and residential areas, all in a beautiful park-like setting in Guelph, Ontario. The Royal Brock Hotel in Guelph is ideal for the business traveler with all the value added amenities you've come to expect including complimentary high speed wireless internet access, free local, calling card access and toll-free calls and a complimentary hot breakfast. For the leisure guest, traveling through Southwestern Ontario, the Royal Brock Hotel in Guelph boasts a seasonal outdoor swimming pool and sundeck from May to September and plenty of free parking for your accommodation needs. When travelling through Southwestern Ontario, consider the Royal Brock Hotel in Guelph for your next reservation! ... more   less 
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Also Known As:
Best Western Plus Royal Brock Hotel And Conference Centre
Best Western Guelph
Ramada Guelph
Guelph Ramada
Royal Brock Hotel Guelph, Ontario

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