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“Exceptional all the way around”
Review of Royal Brock Hotel

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Royal Brock Hotel
Ranked #8 of 13 Hotels in Guelph
Reviewed August 15, 2012

I stay in about 20 hotels a year for business. This one was exceptional. Ample parking, amazingly friendly staff, clean (spotless), recently renovated, large rooms, a full complimentary breakfast consisting of cereal, yogourt, muffins, danish, bagels, breads, coffee, tea, scrambled eggs, juices, sausages, pancakes, and fruitcup.

Great value for the $$$.

  • Stayed: August 2012, traveled on business
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1  Thank MarkShawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this reviewResponded October 3, 2012

Thank you for your great review of our Hotel, we work extremely hard to insure each and every guest stay is perfect and it is reassuring to hear your comments. Please visit us again upon your return to Guelph. We look forward to your next visit.

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255 - 261 of 306 reviews

Reviewed August 13, 2012

We have been regulars in the hotel for many years. The rooms are always clean and comfortable, the staff are cheerful and supportive, and the breakfasts are a bonus. The price is right for anyone travelling in this area. Barbara & Nick Upitis Scarborough, Ontario.

Room Tip: We like the rooms on the third floor they seem more spacious and luxurious We could not comment o...
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  • Stayed: August 2012, traveled as a couple
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Thank Barbara U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this reviewResponded October 3, 2012

Dear Guest, thank you so much for your loyalty to our hotel and brand, it is always a pleasure to have you visit and we look forward to your return. I appreciate your kind words and the staff and I always look forward to having you visit.

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Reviewed August 10, 2012

The hotel is very conveniently located. University across the road, mall less than 5 minutes away. The layout of the hotel is odd, but functional. The signage needs vast improvement as the 1st "lobby" you see is for the conferences. You need to go further along the parking lot to get to the registration lobby. This caused undue lugging of luggage up and down stairs and back just to register and go to room. There are many ups and downs to the corridors. The complimentary breakfast is hot and plentiful. The quality is adequate for a buffet. The rooms are clean and large. Mine needed maintenance on the sliding door to outside "big time". I would recommend the place as long as you get a good rate.

Room Tip: Rooms on eastside back onto parking lots. Make sure you go to 2nd "lobby area to check-in.
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  • Stayed: July 2012, traveled with family
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Thank badbartman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this reviewResponded October 3, 2012

Dear Guest, thank you for your review of our hotel. We are currently looking into increasing the quantity of exterior signage to help direct guests in the right direction. We thank you for your helpfull comments and look forward to your next visit.

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Reviewed August 9, 2012

Welcoming friendly staff, clean spacious rooms, flat screen TV, free breakfast decent, and free wifi. Glenn at desk was great and extremely helpful with directions and places of interest. Location is great close to all restaurant, mall etc. I paid only $110 which is great compared to the alternatives, would definitely recommend to all.

  • Stayed: July 2012
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Thank Siddliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this reviewResponded October 3, 2012

Dear Guest, thank you for your review and highlighting our hotels attributes. Please visit us again on your next trip to Guelph and we will insure you another quality stay.

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Reviewed August 9, 2012

The staff at the Hotel were very friendly and helpful. The room was very clean and comfortable. The fitness centre was one of the reasons I selected this Hotel for and it did not dissappoint. I enjoyed the complementary breakfast....there was a large variety, with something for everyone! This is a great spot, close to the University and lots of shopping!

Room Tip: centre section third floor rooms have cathedral ceilings!
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  • Stayed: July 2012, traveled solo
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Thank Zora A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this reviewResponded October 3, 2012

Dear Guest, thank you for your wonderful review of our property. We strive to insure each and every guest experience is as positive as yours. We hope to see you again in the near future and thank you for selecting the Best Western Royal Brock Hotel.

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Reviewed August 8, 2012

I stayed here on two separate occasions for work, each time for one night. The first time I had a corner room on the second floor – the room was super cold and I had to crank the heat. The second time I was on the first floor in a middle room and thankfully had no issues. The rooms look like they have been refurbished, but there’s a strange smell in the hallways.

There is free parking and complimentary breakfast. The eggs look like they are made from a package, but thankfully there’s bread, yogurt and cereal available.

It’s a short drive into the main centre of town where you can find restaurants to eat at (i.e. under 10 minutes).

Given I was just here to sleep, it was fine.

  • Stayed: January 2012, traveled with family
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Thank Anita49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this reviewResponded October 3, 2012

Dear Guest, we apologize for not meeting your expectations. We do pre heat rooms prior to guest arrival and sorry to hear the room was cold when you entered. Our eggs are break free and frequently enjoyed by our guests, i am happy you found a suitable alternative on our buffet. I do sincerely hope you give us another chance in the near future, we hope your next stay will better representation of our hotel.

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Reviewed August 5, 2012

This hotel gives you a fairly comfortable bed in a slightly drab room needing some colour and some updating. You get what you pay for. If your're just here to sleep, it's fine, but if you want to spend time in your room, pay a little more and stay somewhere more inviting. I chose this hotel because I wanted an outdoor pool. The pool is small and quite cool, and not super clean. The windows in the room were dirty. The bathroom is shabby. My daughter's boyfriend, who is a former student at the university across the street, told us that part of this hotel was used for dorm rooms when the university fell short of rooms for first year students, and that is the flavour of this hotel...kind of like a dorm.

The breakfast room is similarly kind of old and a bit shabby. However, I will say that the front desk and breakfast room staff were very friendly and competent and made us feel very welcome. It was pretty quiet and conveniently located. I probably wouldn't stay here again unless I was just passing through town quickly, but for the budget minded, it's pretty good value for the money.

Room Tip: We were able to park just outside our room, which is convenient. Request this if you like this conv...
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  • Stayed: August 2012, traveled as a couple
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Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at Royal Brock Hotel, responded to this reviewResponded October 3, 2012

Dear Guest, it is unfortunate to hear you did not enjoy your stay. The hotel underwent a complete renovation in 2009 and guests have enjoyed the new design and comfort of the rooms. We would enjoy the opportunity to serve you again in the future should you visit Guelph.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Brock Hotel

Address: 716 Gordon St, Guelph, Ontario N1G 1Y6, Canada
Location: Canada > Ontario > Guelph
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Guelph
#5 Business Hotel in Guelph
Price Range: $80 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Brock Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Royal Brock Hotel in Guelph is conveniently located directly adjacent to the University of Guelph, government offices and close to commercial, retail and residential areas, all in a beautiful park-like setting in Guelph, Ontario. The Royal Brock Hotel in Guelph is ideal for the business traveler with all the value added amenities you've come to expect including complimentary high speed wireless internet access, free local, calling card access and toll-free calls and a complimentary hot breakfast. For the leisure guest, traveling through Southwestern Ontario, the Royal Brock Hotel in Guelph boasts a seasonal outdoor swimming pool and sundeck from May to September and plenty of free parking for your accommodation needs. When travelling through Southwestern Ontario, consider the Royal Brock Hotel in Guelph for your next reservation! ... more   less 
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Also Known As:
Best Western Plus Royal Brock Hotel And Conference Centre
Best Western Guelph
Ramada Guelph
Guelph Ramada
Royal Brock Hotel Guelph, Ontario

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