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Homewood Suites by Hilton Cambridge-Waterloo, Ontario
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All reviewsfull kitchentwo bedroom suitemonday to thursdaycomplimentary breakfastafrican lion safaristove topkids loved the poolshuttle servicehome away from homeexcellent hotelgreat roomsofa bedexcellent staygreat place to stayrecommend this hotelstay there againvery clean hotel
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521 - 526 of 605 reviews
Reviewed October 12, 2012

Spent 5 nights while visiting family over Thanksgiving weekend and could not be happier.Travelled with our 7 month old Wheaten Terrier and the staff were very friendly and fond of our dog ,which was a cahnge from when we have taken him to other "pet friendly" hotels.Breakfast was varied and good and the staff very cheery,explaining how waffle machine works etc.We travel a lot on holidays,and would rate this hotel close to perfect for what it is.Well done Cambridge Homewood Suites!

Room Tip: ask for a north facing room to avoid views of the 401 freeway
  • Stayed: October 2012, traveled with family
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Thank OttawaRealtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded October 13, 2012

Thank you and we always appreciate our valued guests sharing thier experiences on Trip Advisor. We fondly remember your family and the puppy; such a great dog and very well behaved; it was a pleasure to have you all stay with us! We feel that sets us apart from other hotels; the customer service we provide and really taking the time to get to know each guest that stays with us. We are so happy you experienced that during your stay. We look forward to having you and the family (as well as the puppy!) stay with us again!

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Reviewed September 20, 2012

My family of four spent four days in this hotel. Overall we were happy and would stay here again, but there are definitely some things they can do to improve.

The Negatives:
The room at first glance seemed very nice but there were some things to show that there is a little lacking in the attention to detail. Our phone between the two beds didn't work. I called down the day we arrived to get them to fix it, and on our fourth day, it still didn't work. Luckily the phone by the desk worked. We tried to use the DVD player in the living room and it didn't work. Turned out that the DVD player was plugged into the wrong spot on the TV. Wasn't an issue of it not working, but that it wasn't set up right. They knew when we made the reservation that we were a family of four but there were only three towels in the bathroom. When I loaded the dishwasher with dirty dishes and turned it on, and went out for the day the maid didn't unload the dishwasher and put the clean dishes away.

The Pros:
The bed and linens were amazing - both my husband and I said we had the best sleep. Good water pressure in the shower. Nice toiletries. The dinner thing was a nice welcoming touch - as was the list on the fridge where you could add your grocery requests. The front desk printed out directions for us to get to Doon Heritage (worth a trip!) which was appreciated. The breakfast buffet was pretty good. Swimming pool and hot tub were clean.

Suggestions:
When we were there there was a ton of children - maybe they should invest in an play area or playground if they regularly have a lot of children staying at the hotel. There was always a huge line up for the waffle maker, maybe you should have two waffle makers in the breakfast buffet.
Also, other hotels internationally in the same category range have in-room laundry. Maybe something to consider.

  • Stayed: August 2012, traveled with family
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Thank Deb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded September 21, 2012

Thank you and we always appreciate our valued guests sharing thier experiences on Trip Advisor. I thank you for your feedback regarding the attention to deatils we missed in your guest suite. These are great learning opportunities for the staff and management moving forward. We feel our hotel is quite unique with its offerings, as you mentioned the spacious suites, complimentary breakfast, newly converted salt water pool and hot tub and while there are numerous hotels in the area, we are so happy you and your family have chose us to stay with! We look forward to having you and the family stay with us again!

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Reviewed September 4, 2012

We booked this hotel as we couldn't stay with our inlaws who lived close by and we were really pleased with both the standard of the accommodation and the can do attitude of all the staff. Our one bed apartment was great, nicely furnished, spacious, with everything you needed, including all the little extras in the kitchen like washing up liquid, salt, pepper, etc etc. Breakfast is also worth mentioning as therewas a great choice and with the complimentary dinners mon to thurs, it was also great value.
We travelled with our two young children (3 and 1) and the staff were amazing in going that extra mile - playing with them at breakfast, giving us soup to take away after the comp dinner one night (as the little one liked it so much) and having a proper cot for the baby as opposed to a travel cot.
Our stay could not have been better and a big thanks to the team there.

  • Stayed: August 2012, traveled with family
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Thank Meadow1542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded September 6, 2012

Thank you and we always appreciate our valued guests sharing thier experiences on Trip Advisor. We feel our hotel is quite unique with its offerings, as you mentioned the spacious suites, complimentary breakfast and dinners, and friendly team members and while there are numerous hotels in the area, we are so happy you and your family have chose us to stay with while you were away from home visiting family in the area. If you ever back in the region, we look forward to being your "home away home" again!

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Reviewed August 30, 2012

I got to spend 1 night here recently, used the centre court garden, the gym, the pool and hot tub and had a great breakfast in the AM. This property is a step above most in its category.

The rooms are great with everything you need for a night or a week. Stay in full service suites and enjoy all the comforts of home at the Homewood in Cambridge.

Room Tip: Its 30 seconds from the 401 just as you enter Cambridge driving West.
  • Stayed: August 2012, traveled on business
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Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded September 1, 2012

Thank you and we always appreciate our valued guests sharing thier experiences on Trip Advisor. We feel our hotel is quite unique with its offerings, as you mentioned the spacious suites, complimentary breakfast, newly converted salt water pool and hot tub, renovated fitness facility and beautifully landscaped outdoor central courtyard and while there are numerous hotels in the area, we are so happy you and your family have chose us to stay with! We look forward to having you and the family stay with us again!

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Reviewed August 14, 2012

We were very happy with our stay at this hotel! We had a 2 room suite, which was perfect for travelling with family.Quite spacious, and a kitchen with everything you could need. The rooms were clean and comfortable, with nice king size beds and a tv in every room. Especially liked having 2 bathrooms. Very family friendly, our little grandaughter loved playing outside in the courtyard with the basketball and another family with small children. She also loved the pool! The staff was very friendly and attentive. They even had a highchair sent to our room as soon as they saw we had a 1 year old with us. Enjoyed our stay!!

  • Stayed: August 2012, traveled with family
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Thank CanuckMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded August 16, 2012

Thank you and we always appreciate our valued guests sharing thier experiences on Trip Advisor and thank you for choosing us as your hotel to stay with! We feel our hotel is quite unique with its offerings, as you mentioned the spacious suites, family friendly amenities and fantatstic service-driven team members! While there are numerous hotels in the area, we are so happy you have chosen to make us your preferred! We look forward to having you stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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