We stayed here over night for our daughters ringette tournament. We only live 2 hours away and planned to not stay over, but an very early game changed that. The hotel up the road where our association had blocked out rooms was full by the time we got our schedule so we opted for this hotel and it was a great choice. Check In was very efficient. They mentioned they had worked on the heat in our room that day and to try it and let us know. It seemed fine, but they called up to check and asked what else we needed, I mentioned some extra towels and they were at the door in less than a minute. While we were in the pool another lady used the pool phone to let them know the towels at the pool were getting low (still lots left) and again, they were right there. Now compared to friends of our that were with the group at the well known chain up the road we were paying an extra $40. They chose to get a small fridge in the room, an extra $15 so a difference of $25. Of course at the Homewood you get a full sized fridge with icemaker, a microwave, toaster, cooktop, dishwasher, etc. Now the others also had to buy breakfast at $40 for a family of 4, and we are a 5 that ate free here, so right there they were paying "more" if you compare apples to apples. And the breakfast was the best "free" breakfast I've ever had, even make your own waffles!
Now the best part, anyway with 3 kids, ringette bags, etc. I ended up leaving a bag in the suite when we left. I called the next day and spoke to Paula in housekeeping. She asked me to describe the bag and said they had it. She told me they have a guest that stays there all the time, he was there that week but travels my way once in a while so she would check with him and see if he would mind bringing it with him and I could pick it up at the hotel he was at down here. Anyway he wasn't coming this way for awhile, but then she said another staff had mentioned you can send parcels on Greyhound sometimes, and that the bus station was near her way home, so she would stop and see what it cost and let me know. Talk about going out of your way to provide awesome service, WOW, Paula you are the greatest! Anyway I thought this wonderful lady had done enough to try and fix my mess without her driving all over town, so I asked them to just send it Puralotor, since they pickup at the hotel. Between Paula and Evelyn at the desk, I had my stuff back in no time, Evelyn called me with the tracking info and she was very efficient and great to deal with too. Everyone at this hotel is fantastic and you get a great suite (nice to shut the door and watch TV while the kids sleep), with a great meal to get started. The dinner menus (Mon-Thurs) were posted on the fridge and looked good too. We will definetly stay here again, thank you Homewood Suites Cambridge.
- Official Description (provided by the hotel):
- Make yourself at home at the Homewood Suites by Hilton® Cambridge-Waterloo. Conveniently located west of Toronto, this upscale, residential style hotel is situated just off Hwy 401 in Cambridge. We've perfected the extended stay hotel experience by combining all the comforts of home with our passion for making every guest feel welcome. Whether you're traveling for business or pleasure, our friendly staff takes pride in satisfying your needs. Come and Make Yourself at Home® and enjoy our:~Suite Start® Hot Breakfast~Evening Welcome Home Dinner Reception, Mon - Thurs~Spacious Suites with Kitchenettes~Basketball Court, Fitness Centre, Executive Centre, Suite Shop and BBQ. ... more less
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- Also Known As:
- Homewood Suites Cambridge
- Homewood Cambridge
- Cambridge Homewood Suites
- Homewood Suites By Hilton Cambridge-Waterloo, Ontario