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Homewood Suites by Hilton Cambridge-Waterloo, Ontario
Ranked #3 of 10 Hotels in Cambridge
Certificate of Excellence
Reviewed April 4, 2011

We stayed here over night for our daughters ringette tournament. We only live 2 hours away and planned to not stay over, but an very early game changed that. The hotel up the road where our association had blocked out rooms was full by the time we got our schedule so we opted for this hotel and it was a great choice. Check In was very efficient. They mentioned they had worked on the heat in our room that day and to try it and let us know. It seemed fine, but they called up to check and asked what else we needed, I mentioned some extra towels and they were at the door in less than a minute. While we were in the pool another lady used the pool phone to let them know the towels at the pool were getting low (still lots left) and again, they were right there. Now compared to friends of our that were with the group at the well known chain up the road we were paying an extra $40. They chose to get a small fridge in the room, an extra $15 so a difference of $25. Of course at the Homewood you get a full sized fridge with icemaker, a microwave, toaster, cooktop, dishwasher, etc. Now the others also had to buy breakfast at $40 for a family of 4, and we are a 5 that ate free here, so right there they were paying "more" if you compare apples to apples. And the breakfast was the best "free" breakfast I've ever had, even make your own waffles!
Now the best part, anyway with 3 kids, ringette bags, etc. I ended up leaving a bag in the suite when we left. I called the next day and spoke to Paula in housekeeping. She asked me to describe the bag and said they had it. She told me they have a guest that stays there all the time, he was there that week but travels my way once in a while so she would check with him and see if he would mind bringing it with him and I could pick it up at the hotel he was at down here. Anyway he wasn't coming this way for awhile, but then she said another staff had mentioned you can send parcels on Greyhound sometimes, and that the bus station was near her way home, so she would stop and see what it cost and let me know. Talk about going out of your way to provide awesome service, WOW, Paula you are the greatest! Anyway I thought this wonderful lady had done enough to try and fix my mess without her driving all over town, so I asked them to just send it Puralotor, since they pickup at the hotel. Between Paula and Evelyn at the desk, I had my stuff back in no time, Evelyn called me with the tracking info and she was very efficient and great to deal with too. Everyone at this hotel is fantastic and you get a great suite (nice to shut the door and watch TV while the kids sleep), with a great meal to get started. The dinner menus (Mon-Thurs) were posted on the fridge and looked good too. We will definetly stay here again, thank you Homewood Suites Cambridge.

  • Stayed: March 2011, traveled with family
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1  Thank AJM76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded April 6, 2011

Thank you so much for your sharing your experience at our hotel. Your explanation of the value offered at our hotel is truly appreciated. While the price may seem a bit higher than other hotels at first glance when you factor in all that you are receiving for that one price it really does set us apart from other "traditional" hotels. With our spacious suites complete with a full kitchen along with the complimentary breakfast 7 days a week and dinner 4 days a week, we are proud to say at the Homewood Suites we allow our visitors to control their expenses while away from home. Above and beyond that thank you so much for recognising Paula and Evelyne. Our associates truly take going above and beyond to the next level; and while we do it for the sheer pleasure of making your experience a memorable one we have to admit it is nice to see your thoughts shared with others. We are delighted that you enjoyed your time with us and we truly look forward to welcoming you back!

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548 - 554 of 590 reviews

Reviewed March 12, 2011

My husband is a consultant and I travel with him a lot for his work. We stay in hotels around 60 or 70 nights annually and faithfully consult Trip Advisor before every booking. We can truly say that this is without a doubt the absolute tops. The facilities are immaculate, the staff are super friendly and accommodating. The breakfast buffet in the lodge is without equal so is the manager's reception. And it's all complimentary. The lodge is a great place to relax and interact with other guests as well. Roomy and quiet with comfortable seating. We always book the one bedroom suite so he can work early in the morning without disturbing me. The housekeeping staff are amazing - case in point: after my husband has left to go to his meetings, I usually go for breakfast. When the housekeeping staff notices this, they always do up our suite right away and it's done when I return so I can be undisturbed for the remainder of the day. How considerate of them! The exercise room, hot tub and salt water pool are great. This place is a real gem!

  • Stayed: February 2011, traveled on business
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1  Thank Fussyfern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded April 4, 2011

Thank you for your kind words of appreciation regarding your stay with us at the Homewood Suites by Hilton Cambridge/Waterloo. We appreciate you sharing your experience on Trip Advisor; we are so happy that having a “home away from home” allows you to travel with your husband while on business. Spending time with family is so important! We are thrilled our features make that journey pleasurable for the both of you! We look forward to having you stay with us again!

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Reviewed February 18, 2011

Stayed here with wife for Valentine's day Feb,13,14, Best hotel we have ever stayed at.
Staff are the friendliness I have ever seen or witnessed. We had a one bedroom suit not one complant great room, hot breakfest and Monday to Thursday light hot dinner. Very clean and well kept hotel, front staff are so nice.

  • Stayed: February 2011, traveled as a couple
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1  Thank chev7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded April 4, 2011

Thank you for your kind words of appreciation regarding your Valentines Day excursion with us at the Homewood Suites by Hilton Cambridge/Waterloo. We appreciate you sharing your experience on Trip Advisor and thank you for choosing us as your hotel to stay with! We feel our staff is phenomenal at what they do and how they interact with our valued guests, and we appreciate the feedback. We look forward to having you stay with us again!

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Reviewed February 17, 2011

Located just off the 401. This beautiful Hotel has all the immenities you could ask for. Beautiful decor , spacious room & the cleanliness is impeccable!!! I will definitely stay there again!!! Staff are very friendly and accomodating. breakfast & dinner are included in your rate. What else could you need!!!

  • Stayed: February 2011, traveled as a couple
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1  Thank Rockhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded April 4, 2011

Thank you for your kind words of appreciation regarding your stay with us at the Homewood Suites by Hilton Cambridge/Waterloo. We appreciate you sharing your experience on Trip Advisor and thank you for choosing us as your hotel to stay with! With so many features you mentioned that we offer, such as our complimentary hot buffet breakfasts and evening meals, and the convenient distance from the 401, and cleanliness of the hotel, it does set us apart from other properties; and we appreciate our valued guests noticing that! We look forward to having you stay with us again!

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Reviewed February 12, 2011

This hotel is average at best. Not sure why it's ranked #1 or #2 in Cambridge. It's fairly new and in a secluded area just off the highway. There is a small strip mall and a Tim Horton's beside it and nothing else. The Hotel doesn't have a restaurant or serve dinner on weekends so you have to travel into Cambridge and over to the other hotel zones to go to out to eat. There are huge sunken holes in the parking lot that could seriously damage your car if you're not very careful. There was no hot water left by 8:30 am and the blower fan in the heating system runs loudly all the time. The best thing I can say is that the bed was really comfortable and the complimentary hot breakfast is very good but you have to get there early to get a table on a weekend. This hotel is not worth the rates they charge. There are other comparable hotels in Cambridge that charge half the price.

  • Stayed: February 2011, traveled as a couple
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Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, General Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded February 14, 2011

Thank you very much for your feedback, we certainly appreciate all comments forwarded from our guests. We are located in a quiet safe residential neighbourhood right off highway 401 providing an uncomplicated commute to all parts of the Waterloo Region. We do not have a restaurant serving dinner on the weekend however we have wonderful partnerships with many local restaurants for both dine in and take out, including those located in the Plaza next to us where you can find a variety of different cuisines such as; Chinese, Indian, Pizza and British Style. We offer a complimentary shuttle service to assist getting to the restaurants that are further away ensuring that our guests have effortless access to all areas within Cambridge; this service is available 7 days as week and runs from AM until PM. Monday – Thursday nights our dinners are included complimentary, as well we offer a complimentary grocery shopping service for those that prefer to take advantage of our full kitchens featured in each guest suite. Due to the extreme cold temperatures we have faced this winter our parking lot has suffered at the hands of Mother Nature and we do have contractors scheduled to repair these holes. However this work can only be done with milder temperatures in early Spring. I apologize that the high volume of visitors affected your access to hot water and seating in our lodge during the morning periods . We are looking at ways to resolve this .

As a valued customer , we would truly like the opportunity to discuss this with you in person and request you to contact me at ……………….. I would sincerely appreciate it.


Thank you once again for your honest and invaluable feedback!

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Reviewed February 7, 2011

Our group stayed at this hotel for a period of 3 nights. We checked in on Thursday Feb. 03. They accommodated our group (31 pple) for a late arrival in the dining area for the hotels complimentary evening meal. This was very much appreciated!! It was an excellent meal enjoyed by all. The suites were excellent, spacious, clean and modern, the kitchenettes were fully equipped which allowed us to prepare team meals. The breakfast every morning was a deluxe spread with friendly staff looking after the stocking of the supplies.
We did not use the pool facilities, however, they looked very clean and well looked after also. As parents we travel to a lot of out of town tournaments and stay at many different hotels. Without doubt, this property is the BEST we have ever stayed at. The friendly and helpful staff, all the extras and central location make this hotel a Winner. Wish we could enjoy accommadations like every time we have to travel.

  • Stayed: February 2011
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Thank Group02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded April 4, 2011

Thank you for your kind words of appreciation regarding your groups stay with us at the Homewood Suites by Hilton Cambridge/Waterloo. Our associates really are all about hospitality and we have a fun time ensuring our guest’s have an amazing experience. Thank you so much for sharing your story and we look forward to welcoming you back!

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Reviewed January 18, 2011

The hotel rooms were so spacious and allowed places to work, sleep, eat, and get ready all separate from themself. It is a lot like being at home. There is a full size refridgerator. The breakfast and dinner were amazing! I loved the gym access and the hot tub in the pool area.Guest services were extremely helpful and the gift shop prices were very reasonable.

The only downfall I noticed was the slow connection, the group and I had in the rooms. If we used the hard wire, it was a little better, but not great enough for work.

Overall, I cannot wait to visit the Homewood Suites again!

  • Stayed: January 2011, traveled on business
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Thank CliquotFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmaccallum, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this reviewResponded April 4, 2011

Thank you for your kind words of appreciation regarding your business stay with us at the Homewood Suites by Hilton Cambridge/Waterloo. We appreciate you sharing your experience on Trip Advisor and thank you for choosing us as your hotel to stay with! We love being your “home away from home” and we are glad you felt the same way!

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Additional Information about Homewood Suites by Hilton Cambridge-Waterloo, Ontario

Address: 800 Jamieson Pky, Cambridge, Ontario N3C 4N6, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cambridge
#1 Business Hotel in Cambridge
#2 Romantic Hotel in Cambridge
Price Range: $124 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Cambridge-Waterloo, Ontario 3*
Number of rooms: 108
Official Description (provided by the hotel):
Make yourself at home at the Homewood Suites by Hilton® Cambridge-Waterloo. Conveniently located west of Toronto, this upscale, residential style hotel is situated just off Hwy 401 in Cambridge. We've perfected the extended stay hotel experience by combining all the comforts of home with our passion for making every guest feel welcome. Whether you're traveling for business or pleasure, our friendly staff takes pride in satisfying your needs. Come and Make Yourself at Home® and enjoy our:~Suite Start® Hot Breakfast~Evening Welcome Home Dinner Reception, Mon - Thurs~Spacious Suites with Kitchenettes~Basketball Court, Fitness Centre, Executive Centre, Suite Shop and BBQ. ... more   less 
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Also Known As:
Homewood Suites Cambridge
Homewood Cambridge
Cambridge Homewood Suites
Homewood Suites By Hilton Cambridge-Waterloo, Ontario

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