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“Not Hilton standards”

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Hilton Garden Inn Kitchener
Ranked #3 of 10 Hotels in Cambridge
Certificate of Excellence
Keswick, Canada
1 review
“Not Hilton standards”
Reviewed September 13, 2013

Front desk staff were friendly and on point, amenities needed work. Fitness Center is top shelf. Pool was GROSS, green and filthy. Dishes on the floor outside a person room for many many hours and numerous staff walked past them. If you like the Days Inn or Ho Jo, you'll be fine. If you expect Hilton, keep looking.

  • Stayed September 2013, traveled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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492 reviews from our community

Traveler rating
    210
    189
    59
    16
    18
See reviews for
149
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Cambridge, Canada
1 review
Reviewed September 11, 2013

I was quite pleased with the speed and service of the staff. Theyvery friendly and helpful. I would have liked to have a free breakfast like the other Hilton INN hotels that I have stayed at in past visits.

  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matthew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshawa, Canada
1 review
Reviewed September 5, 2013

Great place to stay for business or personal travel. Excellent staff and service, right off the 401 and across from lots of shopping. I have stayed in all of the hotels in Cambridge and this one is the best choice for the price.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nella D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ripley, Canada
1 review
Reviewed September 1, 2013

We found the hotel to be very comfortable and clean. The staff was very pleasant and helpful when needed. A very pleasant stay. We would definitley consider staying at this hotel again. The pool was a little dirty but not that bad. We really enjoyed the jr suite and felt that the dollar value was good.

  • Stayed August 2013, traveled with family
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rod R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seagrave, Canada
1 review
Reviewed September 1, 2013

Apparently when you book thru Hotels.ca they do not promise the room you booked. I have been traveling for business over 5 years and this is the first time I have had an issue using Hotles.ca with any hotel. Guess I am a second class guest for using Hotles.ca.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviewed August 26, 2013

We really enjoyed our stay, the staff were very lovely and friendly. We liked the hotel's small size and enjoyed having the convenience of a full restaurant, full breakfast and small bar, without it being a big deal hotel. Having the dining room open to the lobby made it a very relaxed, friendly and inviting space to be in.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank LenoreB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciudad Juarez, Mexico
Level Contributor
3 reviews
3 hotel reviews
Reviewed August 24, 2013

Excelent service either in reception area and everywhere in this hotel.
Room so clean and confortable as always in these hotels, I enjoy the soft bed and pillows here.
Hotel is close to restaurants for all budgets.
Last stay they were even taking my co-worker who did not rent a car to attend meetings in Assembly Plant everyday afternoon (around 10 min drive).
Breakfast so good from fruit and cereal to eggs cook to order (I think it costs around 10 Dlls).

Room Tip: I prefer rooms not in 1st floor; due to more quiet.
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cesar-san
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Kitchener

Property: Hilton Garden Inn Kitchener
Address: 746 Hespeler Rd, Cambridge, Ontario N3H 5L8, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cambridge
#3 Family Hotel in Cambridge
#4 Romantic Hotel in Cambridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Kitchener 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Kitchener Hotel Cambridge
Hilton Garden Inn Cambridge
Hilton Cambridge
Cambridge Hilton
Hilton Garden Inn Kitchener Cambridge, Ontario

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