Stayed here for 2 nights when in Cambridge on business. Check in was great, very lovely young lady who provided me an upgrade for my room. Got to my room and while the room is quite dated and tired looking, it was spotlessly clean. Couldn't say a bad thing about it other than the terrible pillows. Had a look at the room service menu and while it looked good, the place was empty and there were way too many items on the menu with not many customers for the food to be fresh. Not saying it isn't, but I always worry about those things when eating in restaurants.
There was a conference being held in the hotel when I was staying there but was never distrubed and still treated like a valued customer. Got to say, the front desk manager here should be proud, as the staff are great! There is a side door off the lobby to go outside, it is closer to the elevators and you dont have to walk around to the front doors. On 2 occasions a front desk person noticed me walking to the door with items in my hand and ran over to open the door for me, nice touch.
Ordered food locally and went down to the restaurant, and they were happy to help me out with plates and cutlery even though it was for outside food. Thought that was quite nice as well.
Side Note: Just dont use the pool or hottub, kind of gross. Hot tub water was green and foamed green when the spa was turned on, as well theres a ring of buildup and scum around the tub at the water level. As well the pool looked clean but there was no pump or filter running whatsoever, so decided to leave the pool alone as well. These are the reasons they got a 4/5 review instead of 5/5.
Over a great hotel and reccomend highly.
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- Also Known As:
- Hilton Garden Inn Kitchener Hotel Cambridge
- Hilton Garden Inn Cambridge
- Hilton Cambridge
- Cambridge Hilton
- Hilton Garden Inn Kitchener Cambridge, Ontario