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“They Make You Feel At Home While You Are Away”

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Four Points by Sheraton Cambridge / Kitchener
Ranked #6 of 10 Hotels in Cambridge
Harrisburg, North Carolina
1 review
“They Make You Feel At Home While You Are Away”
Reviewed March 22, 2013

As an individual who spends 100+ days in a hotel, the Four Points in Cambridge is the place to stay. The hotel is very clean and spacious. The guest rooms are larger than average allowing space to move around in the room without the coup up feeling. The in-room amenities are complete with a large comfortable bed, bottled water, a coffee maker, 42" TV's with cable and the all important internet access. As a traveler, it is all about the people. The whole staff, from front desk, to house keeping. Their goal is to ensure total satisifaction during your stay. And the restaurant and bar is excellent. Kudos to the whole team at Four Points. You will want to come back when you are in town again.

  • Stayed March 2013, traveled on business
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    • Cleanliness
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Helpful?
Thank Stuart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison R, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review, March 25, 2013
Dear Stuart R,

Thank-you for providing us with this feedback on your experience at our hotel. Our staff are the uncomplicated sort that always has our clients comfort in mind at all times.

We hope to Welcome you back soon.

Kind Regards,
Allison R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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272 reviews from our community

Traveler rating
    127
    95
    32
    5
    13
See reviews for
71
51
23
96
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Pickering, Canada
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 14, 2013

The Four Points Sheraton consistently meets our expectations and we are always pleased with our stay here. The rooms are nicely decorated, clean, the linens are cozy enough (although no big fluffy duvets which we like). The bathroom has a nice large shower the shampoo/conditioner/shower gel dispensers built in, so you do not have to fiddle with the tiny bottles or worry about running out.
There is no view to speak of so one room is as good as the other...I hear that the 6th floor has very high ceilings, making the rooms feel more spacious.
There is fridge/microwave and coffee maker in each room, which is handy when staying for team events. The breakfast was adequate with scrambled eggs, bacon, sausage, hash browns, breads, cereal, yogurt. They sat our group each morning in our own room set with cutlery and table cloths..it was very nice.
The staff did not bother us when we gathered to play cards in the lounge and front lobby. They also let our team use the gym to watch high school musical and do the dance routines etc..the girls had fun.

Room Tip: All double rooms are the same I believe, 6th floor has higher ceilings.
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  • Stayed March 2013, traveled with family
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Helpful?
Thank pickering4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison R, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review, March 18, 2013
Dear Pickering4,

Thank-you for providing us with this feedback on your experience at our hotel. We strive to make our guests feel as comfortable as possible while staying here, away from home, and we hope to see you again soon.

Kind Regards,
Allison R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 8, 2013

Surprisingly modern, spacious and very clean. I love the fact that bed linens, pillow are clean and very comfortable. The room is spacious, bathroom is equipped and bright, really surprised. Though the hotel is located away from shopping strip, it is a convenient location just off highway 401. For an overnight stay, we didn't mind it, it just gave us a quiet and relaxing environment.
This is our 2nd time staying with Four Points hotel chain.

Room Tip: I would assume all rooms have the same quality, spacious, clean and bright bathroom.
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Eam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison R, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review, March 11, 2013
Dear Eam A,

Thank-you for providing us with this feedback on your experience at our hotel. We are pleased that you were comfortable and pleasantly surprised during your stay and we look forward to the next time.

Kind Regards,
Allison R
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Rock Hill, South Carolina
1 review
Reviewed March 2, 2013

I've stayed at this hotel several times and always get great service at the front desk and in the restaurant. I left a bag behind once and the staff was excellent in getting it back to me. Lobby is very nice, rooms are well planned for business travelers, decor is refreshing and interesting.

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
Thank Tripster922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison R, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review, March 4, 2013
Dear Tripster922,

Thank-you for providing us with this feedback on your experience at our hotel. We are pleased that you enjoy staying with us, and we look forward to seeing you again soon.

Kind Regards,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 23, 2013

Recent business trip to Kitchener and 1st stay here was great once settled in. Room was very njce, clean and great comfort. On arrival the room assigned had a problem with heater noise. After a call the manager quickly corrected. The posted specials on line were not correct and there was no attempt at apology or special consideration. They advertised a managers event but with the wrong day, they also offered a very cheap breakfast that did not exist. Breakfast buffet great but no deal,

Room Tip: Don't trust their on line ads but good new hotel
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank paul s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison R, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review, February 26, 2013
Dear Paul S,

Thank-you for providing us with this feedback on your experience at our hotel. We are pleased that your noisy room was looked after quickly for you.

We hope to see you back soon, and if it happens to be on a Wednesday night please drop by so you can participate in our SPG Managers Event.

Kind Regards,
Allison R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 13, 2013

Everything about this FP's is just what the brand puts forth...

The rooms we had were very comfortable...even though the shower head in the 510 suite needs replacing...

Nicole on the front desk was very, very good!

Bravo!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank FLY_GUY62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison R, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review, February 19, 2013
Dear Fly_guy62,

Thank-you for providing us with this feedback on your experience at our hotel. We are pleased that you were comfortable and that you received great customer service.

Warm Regards,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 8, 2013

Overall the hotel is pretty good. The rooms have been renovated. Bonus. They offer free water bottles, newspapers and parking.
Things to improve. The beds or maybe it's the pillows/ blankets, smell old. Not fresh and clean.The pool is a little chilly and they need to ploy more often (the parking lot). When there was a massive snow storm it was really hard to get the car safely in and out. Still nice modern hallways, self laundry services and lovely lobby with modern furniture.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Franchca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison R, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review, February 11, 2013
Dear Franchca,

Thank-you for providing us with this feedback on your experience at our hotel!
We did experience a delay in snow removal in our parking lot on a Friday in February as we did have a massive snow storm that had delayed all snow removal companies in the area.
We hope to see you soon.

Thank you,
Allison Read
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Cambridge / Kitchener

Property: Four Points by Sheraton Cambridge / Kitchener
Address: 210 Preston Pky, Cambridge, Ontario N3H 5N1, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Cambridge
#4 Family Hotel in Cambridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Cambridge / Kitchener 3*
Number of rooms: 124
Official Description (provided by the hotel):
Four Points by Sheraton Cambridge Kitchener, located in Ontario's tri-city region, is by Waterloo, corporate parks, African Lions Safari, and Wings of Paradise. Our hotel has 1,500sq ft of event space ... more   less 
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Also Known As:
4 Points By Sheraton Cambridge / Kitchener
Four Points By Sheraton Cambridge / Kitchener Hotel Cambridge
Four Points By Sheraton Cambridge / Kitchener Ontario

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