I've never written a review of a restaurant before, but after the experience I had at Lowville Bistro, I feel compelled to warn others about this place. I drove for over 1 1/2 hours to get to the restaurant on a Sunday night.
When I walked in, I waited to be seated and was approached by Robert Small, the general manager who greeted me with a snarl and told me that the only seat available was at the bar. He had an arrogant attitude as if he was doing me a big favour by giving me a seat at the bar. I felt so unwelcome and my instinct was to turn around and leave, but after driving all that distance I decided to stay.
The service was terrible - I waited for over 20 minutes before I was asked what I wanted to drink and then it took another 20 minutes to be served. I asked for a menu (I had to ask for a menu!) and ordered their homemade pizzas which came highly recommended as two of their entrees were no longer available. The pizza arrived 50 minutes later and it was warm and tasted like wet cardboard. The crust was half-cooked and the tomato sauce was very acidic. Shortly after eating it I became ill.
This was the worst food I've ever had and the poor service and arrogant attitude of the servers left me wondering how this place stays in business. The place was quite busy the night I visited, but that is no excuse for poor food quality (could I have had food poisoning?) and terrible service - I will not be back.
This is not the upscale place or upscale experience that I expected. The only thing that was upscale is the price of the food and beverages - highly overpriced. Their menu is on their website and the prices are not posted - now I know why. If they posted the prices in the menu no one would show up - way overpriced for the quality of the food. They need to replace Small with someone who greets patrons with a smile and makes them feel welcome. At the very least Small needs to lose the arrogant attitude - this bistro isn't all that.
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