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“Good experience”

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Homewood Suites by Hilton Burlington
Ranked #3 of 14 Hotels in Burlington
Certificate of Excellence
Reviewed March 12, 2012

Lovely room with all amenities and friendly service.
Got in late and left early ...
Not much else to say other than I'd stay again as it is near work and slept well.

  • Stayed: March 2012, traveled on business
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Thank JoJoZep1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWBurlington, Manager at Homewood Suites by Hilton Burlington, responded to this reviewResponded August 4, 2015

Thank you for your feedback.

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317 - 323 of 357 reviews

Reviewed February 20, 2012

I received a smokin' deal on our room, so I really can't complain. The suite was large and clean. I was impressed with it. The breakfast buffet was as expected...decent enough and the food was fresh. Our TV in the living area did not work. It would have been nice, but it wasn't such an issue that I needed to call the front desk or change rooms. I also was not able to check out. I waited quite a while at the front desk (maybe 5 minutes), hoping to see a copy of my bill so that I could confirm that it was correct. I ended up placing the key cards on the counter and leaving. The charges on my credit card seem accurate, so I believe everything worked out just fine. We didn't use the pool area, but I did use the workout room. There was just one treadmill, but it worked fine and I did not have to wait to use it. We were there on a Saturday night and it was quiet and comfortable. I would stay here again.

  • Stayed: February 2012, traveled as a couple
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Thank masvero104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWBurlington, Manager at Homewood Suites by Hilton Burlington, responded to this reviewResponded August 4, 2015

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Reviewed January 5, 2012

With a 3 night stay in September 2011, we completed our 3rd visit to this hotel. Each visit has confirmed our sense that the staff of this hotel will do everything reasonable in their power, to make the stay a good one.
We brought 17 teenage girl hockey players and parent(s), which could be a receipe for confusion and disarray. There was none. When we needed to get the girls breakfast, prior to the scheduled breakfast time, all we needed to so was alert the staff the night before and someone came in early and set it up. This consideration has been routine for this hotel.
The rooms are comfortable and clean, the ammenities generally good, but it is the people who will probably make us consider this our first choice when in the area again.

  • Stayed: September 2011, traveled with friends
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Thank Drpad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWBurlington, Manager at Homewood Suites by Hilton Burlington, responded to this reviewResponded August 4, 2015

Thank you for your feedback.

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Reviewed November 10, 2011

On arrived to Homewood Suites by Hilton - Burlington we were welcomed with smile by Olivera, Hotel Manager, who was most hospitable and professional make us feel at home. Being European background we appreciated and we were thrilled to learn that not only do we get hot buffet breakfast every day, but we get supper from Monday Thursday. We decided to stay 4 nights and our whole experience at Homewood Suites was excellent and close to shopping, theatre and several restaurants. The management and staff are the best we have encountered in our many years of travelling. We have cancelled our reservation in Niagara Falls and decided to drive there for visit and stay at Olivera`s hotel extra two days.

Great experience at this very clean and professionally run hotel!

Room Tip: Nice one bedroom suite with king bed
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  • Stayed: November 2011, traveled as a couple
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1  Thank FrankVismeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWBurlington, Manager at Homewood Suites by Hilton Burlington, responded to this reviewResponded August 4, 2015

Thank you for your feedback.

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Reviewed October 22, 2011

Stayed in September 2011 for two nights in the middle of the week and was quite pleased with the service and stay. Stayed again in October 2011 for a week long and throughout the weekend and the experience was quite different. On weekends various sport teams are staying there. During my stay a team of kids with so called coaches - "supervisors" were staying in the hotel. "Supervisors" appeared drunk by late evening in the common area of the hotel and kids were running around the hotel without adult supervision. More so some of them were screaming while playing ball and kicking plastic bottles around on the basketball court located just outside of the hotel's windows. As a note, be aware that hotel has a basketball court right in front of room windows and can be used it till 9:00pm. If you want to rest prior to this time it would be out of a question. After raising this issue to management three times via phone, the issue was not addressed. My husband went to front desk to discuss it with the hotel staff in person. There, while speaking with the receptionist, he was approached by two male coaches “supervisors” of the sport’s team and in intimidating way he was asked if we have a problem and/or if we have issue with their kids. As their appeared not quite sober we withdrew to our room. Later that evening we did receive a phone call from the manager of the hotel when we expressed our concerns. We were informed that these 'sport teams' come and stay with them very often and especially on weekends and as per all Homewood suites brand feature they are allowed to use hotel facilities including the basketball court till 9:00pm every day. We were not provided with any explanation regarding the lack of a reaction of the hotel staff to kids taking over the hotel and the so called coaches’ absence of supervision.
I am disturbed and very concerned not mentioning feeling unsafe by lack of proper and faster reaction of the hotel staff in situations when guests cannot express their issues during the stay without being intimidated by other completely irresponsible guests.

  • Stayed: October 2011, traveled with family
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Thank SyW0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yyzsalesadm, Manager at Homewood Suites by Hilton Burlington, responded to this reviewResponded November 4, 2011

I'm sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction if very important to us and we appreciate your feedback as it pertains to the noise from the basketball court and the hallways. Additionally, I would also like to apologize for the lack in response time from our front desk attendants. This issue has been addressed with the front desk team and we are working towards a solution to quicken our response times. Please be assured that our guests' comfort and safety are our primary concern and will take all necessary actions appropriate to make sure each guest feels safe. Your comments have helped us to improve our guest experience and hope you will consider staying with us again. Please feel free to reach out to me personally at 905-631-8300 and we can discuss this further if you would like. Thank you, Olivera Radisic (Hotel Manager).

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Reviewed September 12, 2011

Stayed in a two bed-roomed suite at this relatively new hotel for four nights. The rooms are great -- the separate kitchen/living area is a godsend with kids and both bedrooms have their own bathrooms -- much needed. The hotel is large (with only one elevator). There is a pool that's open early to late - the kids loved it, a fitness room, and a complimentary breakfast of hot and cold items. The breakfast was great and the selection excellent (so long you like kids cereals though). The do a beer and wine with hot appetizers in the evening during the week, but be warned they charge for the wine and beer (the only hotel I've ever seen this at -- might be something to do with licensing laws in Canada).
The hotel is between Toronto and Hamilton and we used it as a base to visit relatives in both places. It was perfect. There isn't much to do around the hotel itself, it seems to be more for business travelers but because of the that it's very quiet. There is a hotel right next door that has a nice restaurant and bar -- that you can walk to which is a bonus. Kids meals were huge.

  • Stayed: August 2011, traveled with family
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2  Thank PMayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yyzsalesadm, Manager at Homewood Suites by Hilton Burlington, responded to this reviewResponded September 26, 2011

We always appreciate our when our guests post a review for others to read. Thank you so much for your feedback. I'm thrilled that your family enjoyed their stay with us. We hope to see you again soon when your plans bring you back this way. Kind regards - and happy travels.

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Reviewed June 28, 2011

This hotel is one of the best I have ever stayed at. It is new and is extremely clean.

The service is fabulous and there is a complimentary dinner served Mon-Thurs and breakfast daily. The food is very good for being included in your stay, we were pleasantly surprised.

Don't hesitate to stay here - you won't be disappointed.

  • Stayed: June 2011, traveled with family
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2  Thank ChrisCKP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yyzsalesadm, Manager at Homewood Suites by Hilton Burlington, responded to this reviewResponded September 26, 2011

What a lovely response about our hotel! We are so pleased that you enjoyed the hotel and the quality and selection of food. We hope to have you back again in the near future. Thank you for writing and offering your feedback to others.

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Additional Information about Homewood Suites by Hilton Burlington

Address: 975 Syscon Road, Burlington, Ontario L7L 5S3, Canada
Phone Number:
Location: Canada > Ontario > Burlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Burlington
#4 Business Hotel in Burlington
Price Range: $123 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Burlington 3*
Number of rooms: 83
Official Description (provided by the hotel):
Located in beautiful Burlington, Ontario our hotel provides 83 upscale, residential style, fully equipped suites. Each suite has a full kitchen with two burner stove top, refrigerator, and microwave. Enjoy your spacious suite with separate living area and bedroom. Take advantage of our complimentary internet access, complimentary Suite Start full hot breakfast daily, and Welcome Home Reception Monday through Thursday. Homewood Suites by Hilton Burlington is Burlington's finest all-suite hotel! ... more   less 
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Also Known As:
Homewood Suites By Hilton Burlington Hotel Burlington
Homewood Suites Burlington
Homewood Burlington
Hilton Burlington
Burlington Homewood Suites
Burlington Hilton
Homewood Suites By Hilton Burlington Ontario

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