We booked 2 rooms for family to stay over the Christmas holidays. Stephanie kindly upgraded their rooms to executive class. She was the only good experience. Other staff on the desk were rude , ignorant and uncaring of simple requests.
The executive class rooms were small and basic. Excellent view of the lake.The mattresses were comfortable, but the sheets did not fit them. Two bugs ( not bedbugs) were found in one bed. The rooms had been booked for a total of 5 adults and two children, but only 2 towels were supplied.
With proper customer relation training for the up front staff, the hotel has the potential to be a very nice, reasonable destination.
As it is now, I would not recommend it to anyone.
- Official Description (provided by the hotel):
- Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls. ... more less
- Reservation Options:
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- Also Known As:
- Burlington Travel Lodge
- Burlington Travelodge
- Travel Lodge Burlington
- Waterfront Hotel Downtown Burlington Ontario