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“Major Overhaul needed”

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Waterfront Hotel Downtown Burlington
Ranked #8 of 14 Hotels in Burlington
GreenLeadersSilver level
IL
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Major Overhaul needed”
Reviewed January 2, 2014

I had to stay at this hotel since it was booked by my company for a course that I attended in September. The location of the hotel in Burlington area is fantastic, but the hotel itself is tired and requires major renovation. The rooms, carpets in hallways, bathroom, fixtures, TV's, amenities everything from a to z shows that this property has not been touched a many years. The front desk is helpful but other than that I did not like staying a single bit in my room. I am allergic to dusty old carpets and I had it my nose running from day 1 of my stay. The breakfast is a meager assortment of items - a lot of my colleagues ended up going to Starbucks and other nearby eateries for quick breakfast. Overall very disappointing and is not recommended.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nwajustdoit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, January 6, 2014
Thank you for taking the time to review your stay with us. We appreciate your business and the business your company brings to the Waterfront Hotel. Thank you for acknowledging our fantastic location which is indeed a source of pride for us. We also appreciate your comments about the areas you found to be lacking. We are consistently working to improve all aspects and areas of our guests stay. Your comments and specific observations are extremely valuable and will be used as we continue our efforts. If I may be of assistance to you or your company in enhancing a future stay or meeting please do not hesitate in contacting me.
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383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Toronto
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 30, 2013

This is an average hotel at Burlington which only advantage is that it is located in the downtown waterfront, close to restaurants and bars. Even though the rooms furniture looks OK, it needs some improvements such as new carpets. Don't be fooled by the breakfast buffet, it is really lame, just a couple of trays, one with omelets and another with bacon, that's it, consider to have breakfast anywhere else.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuanFranToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, January 6, 2014
Thank you for the review of your stay with us. We appreciate your recognition of our location and beautiful Downtown. We also appreciate your comments regarding areas of improvement. We are constantly striving to better all areas and enhancing your experience with us. We look forward to your return visit to Burlington and sharing those successes with you.
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Georgetown
Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed December 20, 2013

Stayed overnight in this hotel and would recommend it for cleanliness, comfort, affordability and location in Burlington. Staff were very friendly, parking was free and breakfast was also free. Great location overlooking the lake.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, January 6, 2014
Thank you very much for taking the time to review your stay with us. We appreciate you recognizing our cleanliness, comfort and affordability, as well as our complimentary amenities including parking and Breakfast. Most importantly we thank you for mentioning our hard working and friendly staff who are here to serve you and enhance your Waterfront "experience".
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Basel, Switzerland
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 19, 2013

Hotel at the shore of Lake Ontario in the center of Burlington. Good hotel, close to shops and restaurants. The bar is nice, small selection of food.friendly service, very good music.
Breakfast in same bar could be better. Plastic plates and cutterly and selection of food and drinks was minimum. Lots of improvement possible here. Fitness is small but good, nice and good maintained machines, nice swimming pool.
Hotel room was good, good bed, simple bathroom. Heating was noisy. Staff very friendly.
Location of the hotel is very nice. First snowstorm of the season. Temperature -15C and lots of snow. Good hotel for a business trip. Can not imagine to stay here a few weeks.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RayVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, January 6, 2014
Thank you very much for your comments. We appreciate you taking the time to recognize our location, our beautiful downtown, our restaurant and entertainment as well as our amenities including fitness area and daily, complimentary breakfast. We apologize for the aforementioned shortcomings of our environmentally friendly plates and cutlery. As we continue to search for better alternatives we hope they did not negatively affect your "experience" with us.
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Hamilton, Ontario, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 19, 2013

It's your pretty basic hotel, nothing special. Stayed 1 night with my girls. They ordered room service from the restaurant in the lobby they were not impressed. The hotel is right on the lake which is beautiful and right next to Spencer Smith Park.
I must say the beds were amazingly comfortable and the complimentary breakfast was a bonus.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, January 6, 2014
Thank you for your comments. We appreciate the recognition of our beautiful location, our beds and our complimentary breakfast. We apologize for your "girls" room service experience and hope that our guest services addressed this issue with them at that time to better their overall experience. Thank you for your time and we look forward to your return to Burlington.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marysville
Level Contributor
208 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 12, 2013 via mobile

The hotel is fine, nothing special but clean. It has a bar and restaurant which is nice. It is right on the end of a street with quite a few dining options within walking distance. It is right on the water. The bar has Strongbow!!! A plus in my book.

Stayed November 2013, traveled on business
Helpful?
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, January 6, 2014
Thank you for your valuable comments. We appreciate you making note of our cleanliness which we believe is essential to overall guest experiences. We are glad you liked our restaurant (B&B Neighbourhood Taps and Grille including our beverage choices (Strongbow) and hope you also got to enjoy the many dining options that Burlington and our beautiful Downtown offers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2013

We stayed at this hotel for two weeks in October, had a room with a view of the park and lake. The room was cleaned every day, breakfast was good with a good variety of foods , warm and cold etc. the diningroom overlooks the new Pier and Lake Ontario . although the hotel is somewhat dated and could use some minor work in the rooms and bathrooms, the bed was comfortable . It was very nice to walk on the Pier and Boulevard each day and even to the beach and being right downtown was great.

Room Tip: Pick a room with view of the Park and Lake.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Migabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review, January 6, 2014
Thank you for your valuable comments and recognition of our view, the lake, the park, the pier our cleanliness and our complimentary breakfast. We appreciate your business and hope to see you on your return to Burlington.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterfront Hotel Downtown Burlington

Property: Waterfront Hotel Downtown Burlington
Address: 2020 Lakeshore Rd, Burlington, Ontario L7R 4G8, Canada
Phone Number:
Location: Canada > Ontario > Burlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Burlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Waterfront Hotel Downtown Burlington 3*
Number of rooms: 129
Official Description (provided by the hotel):
Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls. ... more   less 
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Also Known As:
Burlington Travel Lodge
Burlington Travelodge
Travel Lodge Burlington
Waterfront Hotel Downtown Burlington Ontario

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