We checked into the Waterfront Hotel, it smelled musty, but were very tired so we checked in anyways. As we walked down the hall to our room the smell got worse. Our room smelled too. After a little while, we couldn't take it anymore, called the front desk and told them about it. It smelled like a cat litter box and cigarette smoke. They gave us some air cleaner device that only made things worse. We were so tired, we attempted to go to sleep. I awoke a short time later hardly being able to breath, because I had major allergies to whatever was in the air. We decided to checkout at 1:30am, NO JOKE. We were offered another room and declined as we felt miserable and needed medication for our allergies. Since then, we've argued with Expedia.ca trying to get a refund - they offered a $30 voucher for our next stay. The hotel manager Jason Stoner who claims never knew we left a message or wanted to speak with him, never returned phone calls even after telling a health inspector he would call us. Jason likes to do everything possible to avoid a refund, even though our experience was so extreme. He offered a voucher for another visit to the same hotel. Why would we ever want to go back after this experience? We will be taking this to small claims court if things aren't resolved to our satisfaction.
- Official Description (provided by the hotel):
- Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls. ... more less
- Reservation Options:
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- Also Known As:
- Burlington Travel Lodge
- Burlington Travelodge
- Travel Lodge Burlington
- Waterfront Hotel Downtown Burlington Ontario