I wrote a review of our experience at this Hotel back in 2005 and I just want people to know what they did to us. As a family of four, two kids, two adults, I booked our holidays months ahead. No smoking, two queen beds and a cot. When I booked our room at this hotel, I read the reviews and saw it was on the waterfront and got the impression it would be a nice place to stay. After booking online, I remembered we needed a cot and decided to call to confirm my original booking and add the cot. The clerk tried to get me to book the "Teddy Bear" theme room because we had kids. I said my kids were too old for that stuff and to give us a nice non-smoking room with a view, please. The day were to check in, I called from Sudbury about 2pm to confirm we were coming but would be a late check in. I was assured because we had booked with a credit card, our room would be held for us. When we got there late with two tired kids, the clerk gave us the most disgusting room I have ever been in. It stank with smoke, and there was even a used condom package behind the TV. When I complained of course I was told we could not be moved because the hotel was full. I asked who she gave our room away to because the room we were in was the dump in the basement that is given to the bar patrons when the bar closed for the night. They made my kids and my husband and I stay in a party room. Funny thing was, it was decorated with "Teddy Bears" Yes, it was the room the other clerk tried to get me to book a month ago. The one I said no to back then. This room was so laden with smoke and stink and dried on scum that I could not breath properly. I know, we should have left, but what can you do at 11pm at night in a city you are unfamiliar with? So we stayed. It was degrading. In the morning they moved us to the correct room we should have had the night before. The manager was very uncaring and when I asked him if he had been in that particular room he said no. I told him he should so he can see the kind of dump he was representing for $150 a night. And he would not give us any kind of compensation for what they did to us. I did contact their head office at the time but no one was very apologetic. Since then, I was emailed that I was right and the room was immediately closed for reno and ozone treatment for the stink. But, how many people do they do this to on a regular basis? Tell people your nice room will be ready for you and then give them the dump in the basement? This is a true review, people should know what was done to us and what can happen to them.
- Official Description (provided by the hotel):
- Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls. ... more less
- Reservation Options:
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- Also Known As:
- Burlington Travel Lodge
- Burlington Travelodge
- Travel Lodge Burlington
- Waterfront Hotel Downtown Burlington Ontario