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“a normal business hotel with a terrible restaurant”

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Holiday Inn Burlington Hotel & Conference Centre
Ranked #8 of 14 Hotels in Burlington
Reviewed April 23, 2014

hotel is normal, in line with holiday inn. Plus is the internal courtyard which is nice to see.
TERRIBLE the breakfast at Alloro. 2 mornings on 2 I had to wait more than 7 min. to be seated and after that I was told there were no table available. In reality there were, just had to be cleaned. personnel in Alloro showed total lack of customer care. In the morning, a business hotel should be able to accommodate customers for breakfast quite fast.

Stayed: April 2014, traveled solo
Thank Cristinaroccofoti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonManager, Front Office Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this reviewResponded April 29, 2014

Thank you for your review and I wish to apologize for the inconvenience you encountered with our restaurant. You are coreect in stating that we should be able to accomodate our guests in the morning for breakfast and not having them wait that long to be seated and as I spoke with you that morning and I have given them the information needed to improve there service. Once again thank you for bringing this to my attention and do hope that you will stay with us again to see that we can make changes to improve our service in the restaurant.

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182 - 188 of 321 reviews

Reviewed April 23, 2014 via mobile

Our group visited the Holiday Inn back in January for a team function. The hotel staff was very nice. Back in 2009 we had the same positive experience. In 2009 we had the pleasure of meeting the evening manager Tony D. Incredibily professional with a great attitude. He really made us feel welcome. One of the big reasons we came back in 2014.

Stayed: January 2014, traveled with family
Thank Gordon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonManager, Front Office Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this reviewResponded April 29, 2014

Thank you for your nice review. We appreciate your feedback and thank you for taking the time to write a review. I am glad that a previously good experience brought you back and do hope that you will be back again. It is our business to make our guests happy and I am glad we made your stay a happy one.

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Reviewed April 14, 2014

I was placed at this hotel as a conference delegate and I was quite pleased with my stay. Nicely appointed rooms, great lobby and attached lounge/restaurant area. Meeting rooms was well laid out with good lighting. And clean (which is critical!). The staff was probably the nicest hotel staff I've encountered in recent memory - very friendly and helpful. A great stay.

  • Stayed: April 2014, traveled on business
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Thank kingston007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonManager, Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this reviewResponded April 17, 2014

Thank you for your wonderful review and for taking the time to write a review. It is important to us that our guests enjoy thier stay and that our staff are friendly and offering the best service they can. We hope that you will have a chance to stay with us again soon.

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Reviewed April 10, 2014

Good hotel. I'd stay again. Everything was clean and new. There's nothing specific to highlight. It was just a solid hotel. Staff all seemed friendly enough. My buddy and I received a military discount even though we left the Marines over 25 years ago. That was a very nice gesture given to my buddy and I after they learned we were friends from the Marines.

  • Stayed: April 2014, traveled with friends
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Thank Walkersmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonManager, Front Office Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this reviewResponded April 17, 2014

Thank you for your review regarding your recent stay at the Holiday Inn Burlington. I am glad to hear you enjoyed your stay and that our staff were friendly. We hope that you will stay with us again in the near future.

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Reviewed April 6, 2014

We hold a charity event here every year and can't say enough about the great service and support of all the staff. Our event also goes off without a hitch and our expectations are exceeded every year. We always recommend our friends stay here when in town visiting and always get back great reviews. A must if visiting Burlington or hosting an event in town.

Stayed: April 2014, traveled on business
Thank Lawrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonManager, Front Office Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this reviewResponded April 10, 2014

Thank you so much for your wonderful review. We apprecaite all of our guests comments as this is how we know how we are doing. We hope that you will stay with us again and that your event will continue to be with us.

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Reviewed January 30, 2014

Good location as there are bars and restaurants across the road. The hotel has a small gym and swimming pool aswel as a gift shop and restaurant onsite. Our room was lovely, with sliding doors to a shared balcony overlooking the atrium. The bed wa super comfy and the shower was great. Staff are all very friendly, the staff at the desk even allowed us to use the business suite to browse the internet before we decided to book a room. We payed an extra $12 on our room for two people to have breakfast the next morning. The breakfast was nice, however we prefer to order from a set menu, and this was buffet style, hot and cold.

Room Tip: Book at least 7 days in advance where you can, as this will save you quite a bit of money.
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  • Stayed: January 2014, traveled as a couple
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Thank Ky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonManager, Front Office Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this reviewResponded February 6, 2014

Thank you for writing such a great review regarding your stay at the Holiday inn Burlington. We appreciate all of our guests comments as this helps us to improve where it is needed and congratulate our staff when a jod is well done. We are glad your enjoyed your stay with us and hope to have you come back again.

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Reviewed January 21, 2014

Stayed here for business meetings for a couple of days. Great location, found the rooms to be very comfortable and clean. Rumour has it all new mattresses recently. Staff quite friendly and helpful. Great internet service. Overall an easy stay and comfortable stay.

  • Stayed: January 2014, traveled on business
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Thank BeachLover0213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonManager, Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this reviewResponded January 30, 2014

Thank you for your review regarding your recent stay at the Holiday Inn Burlington Hotel & Conference Centre. We are happy you enjoyed your stay and location of the hotel. It is important to us that all of our guests have an enjoyable stay and to let us know if there is something we can do to make it better. Once again thank you for your wonderful comments and hope that you will have a chance to stay with us again in the near future.

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Additional Information about Holiday Inn Burlington Hotel & Conference Centre

Address: 3063 South Service Rd., Burlington, Ontario L7N 3E9, Canada
Phone Number:
Location: Canada > Ontario > Burlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Burlington
Price Range: $87 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Burlington Hotel & Conference Centre 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
The Holiday Inn Burlington Hotel & Conference Centre provides guests with quality service and accommodations, designed to meet the needs of today's Business & Leisure Traveler, with both comfort and convenience in mind. Our hotel is the largest Hotel & Conference Centre "Under One Roof" in the Burlington area. We are only minutes away from Burlington's Business District, Downtown's One of a Kind Shops, the tranquil shores of Lake Ontario, and landmark attractions such as the Royal Botanical Gardens & IKEA. Located halfway between Toronto and Niagara Falls, we are an easy and convenient location to stay. Join in the excitement of the Christmas lights at Spencer Smith Park in December 2015. We are located within a 20 minute drive of the new Tim Hortons Field, Home for the Hamilton Tiger Cats. We are "At Your Service". ... more   less 
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Also Known As:
Burlington Hotel And Conference Centre
Holiday Inn Burlington Hotel & Conference Centre Ontario
Burlington Holiday Inn

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