East Side Mario’s
Price Range: $10-$25
Menu Selection: 6
Food Quality: 2
Overall Experience: 1
What we’ve ordered: House salad, Caesar salad, Breadsticks, Chicken Parmigiana, Mario’s Nachos, and Budda Boomers.
It’s been a while since we last ate at East Side Mario’s but for good reason. Our last visit was as a group of family and we were all very disappointed in the entire experience.
Upon arrival at the restaurant, we were told that there would be a 15 minute wait. While waiting to be seated, we noticed that every single picture frame and light fixture, which is numerous in this restaurant, was covered in cobwebs and dust to the point of being suspicious if anything was living in them still. After an hour of waiting we were told by the Manager that they had messed up with the seating and we would only wait another 15 minutes. If we were by ourselves, we wouldn’t have waited that long but our family was anticipating eating here. In the end we had to wait for over 2 hours to be seated, which is absurd.
We were finally seated in a secluded area in the back which was meant for parties or reservations but for being such a secluded area we couldn’t even hear each other talk across the table. The Manager came to apologize for the longer than stated wait time and offered us a free appetizer. Our waitress arrived and we were all very confused by her appearance. Not just because of her uniform, which is the same for all staff and management; sloppy and disgustingly revealing. It was also because her hair was as though she had just crawled out from hibernating; she was slurring all her words and was falling all over the table like she was drunk. She gave us our menus and stumbled off and it was another 10 minutes before we saw her again. When she returned, we asked about the appetizer we were supposed to receive but the Manager hadn’t told any of the Staff about it so we had to wait for that as well.
The menu at East Side Mario’s consists mostly of pasta or chicken entrée’s and little else but the most disturbing part was the amount of mold present under the plastic of the menu itself. Most items are reasonably priced but no one would come here at all if it wasn’t a deal sometimes.
When my Hubby took a sip of his drink, he found food bits in the straw and now in his mouth and when my meal was placed in front of me, there was a large hair visibly cooked into my food. We could barely even sit at the table as a family, with our plates, drinks, appetizer and salad on the table you could maybe sit 2 people? Our “bottomless” salad was more than half empty, wasn’t enough to feed all of us and was never refilled. The “Quarter Chicken” was literally a drumstick and a wing on a scrap of skin. My pasta looked as though it had sat out for a long time because it was so dried up. The chicken in all of our meals was hot on the outside and refrigerator temperature in the middle almost as though it was cooked in a microwave. Their pasta sauce tastes like watered down ketchup and everything was bland and flavorless. The meals were sad, tiny little portions and we were all skeptical of even eating what was placed in front of us. This was an awful meal.
We did not see our waitress again. We went without salad; bread sticks or drink refills for our entire meal. Another waitress came and delivered our bill, on which was a charge for the appetizer we were supposed to receive for free. We disputed the bill and the staff had to check with Manager, who had forgotten that she said when we were seated. She apologized and offered us an additional 10% off. We stood there waiting to leave while she typed out stuff on the computer. Our meal was paid for and upon reaching the parking and further examining the bill; we realized that she hadn’t even given us this discount either. We were all so fed up with this place; we just wanted to go home.
We have had some good times and good meals at East Side Mario’s in the past, but an incident as bad as this has ruined this restaurant for us. We do not recommend this place at all and even though they offer some cheap prices it is not worth the hassle. This is among the worst places to eat in Brantford in our opinion and we will never be returning again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.