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“upgraded room joy”

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BEST WESTERN Brantford Hotel And Conference Centre
Ranked #2 of 6 Hotels in Brantford
ontario
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“upgraded room joy”
Reviewed September 3, 2013

We have family in Brantford and decided to stay over and were pleasantly surprised when an upgraded room was offered at no additional charge. This was during a slow time and I would not expect this on a regular basis. Room was huge, had a Jacuzzi and was well equipped. Quiet too. Thanks BW.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kit-kate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review, September 5, 2013
Dear kit-kate
Thank you for choosing BEST WESTERN PLUS Brant Park Inn for your accommodation needs. I am pleased to read that you enjoyed one of our spacious whirlpool rooms during your stay in Brantford.

We look forward to welcoming you back in the future.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

Traveler rating
    148
    133
    68
    26
    17
See reviews for
133
76
9
114
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 26, 2013

Stayed here 1 night in a suite and really really enjoyed it Bed was very comfortable we both slept very well. Windows opened. A real plus in our books as we had fresh air. Both rooms and Bathroom very clean, Recommend it anytime.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Edwin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review, August 27, 2013
Thank you for your positive feedback and great ratings on your recent stay at BEST WESTERN PLUS Brant Park Inn. I am pleased to read that you enjoyed the comfortable beds and noted our cleanliness. Our housekeeping team takes great pride in making sure our rooms are clean and fresh, ready for every guest!

We look forward welcoming you back in the future. Please continue to let us know how we are doing.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau, Canada
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 4, 2013

We were given a great welcome upon arrival and from every employee throughout our entire stay. The room was spotless and had a view of the courtyard and a second floor balcony. The pol was large for hotel pools and we shared it with a few families. The room included continental breakfast so we checked out the spot and discovered Kirby's. it has a lovely evening buffet with roast beef on weekend evenings. There was personally prepared mussels as well. Service was joyful and attentive. The breakfast could be hot for an additional fee with personally prepared egg dishes. The hotel features Walter Gretsky, father of The Great One, Wayne, probably the best hockey player in history.
There was no problem using gift cards from Air Miles, a loyalty program.
Totally satisfactory.

Room Tip: ask for a courtyard room
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank PeterKMacLeod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review, August 27, 2013
I'm so happy to read that you enjoyed a great weekend stay at BEST WESTERN PLUS Brant Park Inn. We appreciate you taking the time to provide feedback on your stay, and I look forward sharing your comments with our team.

Thank you for staying with people who care. We look forward to welcoming you back in the future.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Moline, Illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2013

This stop was a very nice respite after a hard day of sightseeing and traveling. Erin at the front desk was very patient and kind in finding us the room we needed. Courtney B. was excellent in the bar and buffet area, she knew the menu very well and made suggestions that we took advantage of based on her expertise, and was never without a smile. The business manager came out of her office and gave us a little history of the local sports celebs that had pictures hanging in the hallway by the conference center. We would without a doubt stay there again, the room was excellent and as clean as we could ask for.

Room Tip: The rooms in the back wing are much quieter.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Carl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review, August 27, 2013
Thank you so much for choosing the BEST WESTERN PLUS Brant Park Inn for your accommodation needs. I am pleased to read that Erin and Courtney provided you with friendly service and smiles! It is always a great compliment when a team member is acknowledged on TripAdvisor. I am pleased to know that you had a chance to enjoy our "Wall Of Fame".

Thank you for staying with people who care! We look forward to your return.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 29, 2013

We were very pleased with two stays in the Gretzky wing in July 2013. They were among the quietest hotel stays I've had in recent years. Room was spacious and comfortable and offered excellent value for money. It was a great place to catch up on sleep!

Hotel is clean, attractive, and well-maintained. Service is friendly and attentive; every staff member we saw greeted us even if passing by. Pool was very enjoyable, at least at a quiet time.

Breakfast was included in the rate. Service and food were excellent. We were even asked how we wanted our poached eggs done. That is a rare touch and shows excellent training.

Room Tip: Rooms facing the courtyard are quieter
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FromTOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review, August 27, 2013
Thank you for your feedback on your recent stay at BEST WESTERN PLUS Brant Park Inn. I am pleased to know that you enjoyed the friendly service from our staff, the quiet, spacious guest room and that your eggs were poached to your liking at Kirby's Bar and Buffet. I look forward to sharing your comments with our team.

We thank you for your business and look forward to welcoming you back in the future.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
youngstown, ohio
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 29, 2013

We booked this hotel very last minute due to a family funeral. They were so kind to give us a bereavement rate. The hotel service was wonderful, the room was very clean and spacious and the location was in a very good area. The complimentary breakfast was fine as well.

Room Tip: Room was very large with a fireplace.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelagent35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review, August 27, 2013
Thank you for choosing BEST WESTERN PLUS Brant Park Inn for your accommodation needs. Our sympathies for the reason for your stay, pleased you received the bereavement rate during your time of need. Your feedback is appreciated and we look forward to your return for happier times.

Warmest regards,
Joanne Brooks-Calhau, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saline, Michigan
Level Contributor
141 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed July 25, 2013

What a great hotel! Staff are very helpful & friendly. Carol the waitperson in the on-site dining room went above & beyond. The hotel is very pet-friendly...even gave me a special doggy treat bag! The morning breakfast was great! A contiental breakfast is included with the stay. For $5 you have the option of ordering the breakfast buffet. It includes made-to-order omelets or eggs. The oatmeal was delicious. Plenty of fruit & muffins, plus much more. The desk clerk printed directions for our trip home to Michigan. The room was very clean & the air conditioning was very quiet & easy to regulate. We will definitely stay at this hotel again when in the area.

Room Tip: The rooms on the first floor have a doorwall which make it easy to load the luggage in your vehicle.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LindafromMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review, August 27, 2013
Thank you for choosing the BEST WESTERN PLUS Brant Park Inn for your accommodation needs. I am pleased to read that you enjoyed one of our dedicated pet friendly guest rooms and the little goody bag at check-in.

Your comments are truly appreciated and will be shared with our team. We look forward to your return, please continue to let us know how we are doing.

Warmest regards,
Joanne Brooks-Calhau, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Brantford Hotel And Conference Centre

Property: BEST WESTERN Brantford Hotel And Conference Centre
Address: 19 Holiday Dr, Brantford, Ontario N3R 7J4, Canada (Formerly BEST WESTERN PLUS Brantford Hotel And Conference Centre)
Phone Number:
Location: Canada > Ontario > Brantford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Brantford
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Brantford Hotel And Conference Centre 3*
Number of rooms: 158
Official Description (provided by the hotel):
Hotel is 100% Non-smoking! Eco-Friendly, Restaurant on-site, Indoor pool Heated 7:00 a.m. to 10:00 p.m., Complimentary continental breakfast in the Kirby's Bar and Buffet, Playground, Colorful and fun childrens outdoor activity center, Complimentary breakfast. ... more   less 
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Also Known As:
Best Western Plus Brant Park Inn And Conference Centre Hotel Brantford
BEST WESTERN Brantford Hotel And Conference Centre Ontario
Brantford Best Western

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