When I first arrived at Quality Inn in Brantford, the room I was assigned reeked of smoke, although it was a non-smoking room. I went and complained at the front desk, and the staff was very apologetic and helpful and showed me to a new room that didn't smell like smoke.
The staff was nice, however the pleasantries of my stay ended there. The rooms were dilapidated at best - there was mold on the walls, and the balcony did not seem safe (the doors did not seem to be able to lock properly and I was on the first floor). I have been in worse hotels; however some upkeep is definitely in order - such as new grout in the bathroom, and general cleanliness. It is my understanding that my coworker in another room had her ceiling rotted away with mold, which is incredibly bad for health reasons, even if staying overnight.
There was also a problem with the internet for the duration of our one-night stay. My coworkers had experienced the same internet shortage as me (it would show full bars but would not connect), and called the front desk about it (twice). Each time the front desk attendant said "this is the first time I've heard about this" (blatantly lying) and would "restart the router" (which you can generally see being turned off on the computer - this was not the case). This was probably an ongoing problem that was not going to be fixed anytime soon.
The neighborhood was also a bit seedy and I would be caught walking around after dark. I also pointed out the lack of/broken security cameras, which the front desk attendant laughed off. The doors also did not close shut all the way; if someone did not slam their door shut their doors would be left open all night.
We were staying on a work trip and left the next day; early from our intended 3-week stay.
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- Also Known As:
- Quality Inn And Suites Brantford
- Quality Inn & Suites Brantford Hotel Brantford
- Quality Inn Brantford
- Brantford Quality Inn
- Brantford Hotel & Suites Ontario