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“Great location” 5 of 5 bubbles
Review of Hampton Inn & Suites by Hilton Brantford, Ontario

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Hampton Inn & Suites by Hilton Brantford, Ontario
Ranked #1 of 6 Hotels in Brantford
Certificate of Excellence
Renfrew
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location”
5 of 5 bubbles Reviewed February 7, 2014

My family members with me thought this was a lovely hotel and the room was spacious. The complimentary hot breakfast had a large variety of items to suit all tastes and appetites. Will stay here again on our next visit to Brantford

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Woody206Renfrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny B, General Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, March 17, 2014
Hello Woody
Many thanks for taking the time to provide your feedback of our Hampton Hotel to the TripAdvisor audience. I am delighted to know that you and your family enjoyed our spacious, cleanroom and good Breakfast .We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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527 reviews from our community

Traveler rating
    357
    117
    29
    13
    11
See reviews for
181
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 6, 2014

I booked this hotel based on disappointing stays at other Brantford facilities. We were warned by local colleagues that the hotel is "in the middle of nowhere" and I admit it is pretty much surrounded by industrial parks. However, in case no-one noticed, Brantford is in the middle of nowhere, and the hotel is really just 5-10 minute drive to all the strip malls and other "culture" of Brantford. If you need to be on the east side of town it is 10 minutes tops. The pluses way outweigh the minus of driving 5 more minutes. The rooms are clean, the staff is very attentive, the facility is fairly new, and the complimentary breakfasts were better than many breakfasts I've had to pay for while traveling. When my fridge wasn't working the manager came up himself, apologized 20 times, then proceeded to steal a fridge from an unoccupied room. The whole time smiling and apologizing. That's outstanding service. Sheets, linens, and duvet covers are guaranteed to be cleaned for every new guest (something I often wondered at other places) and you can feel the cleanliness when you finally crash for the night. Also, while I was here they had a free beer and wine gathering in the lobby during the evening. Great job to everyone, and the next time I'm in Brantford there is no doubt about which hotel I will be staying at.

Room Tip: The King Studio is worth the upgrade, very roomy, and all the larger rooms appear to be on the secon...
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CleveLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny B, General Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, March 4, 2014
Hello Cleve
Thank you so much for such a wonderful review. We are so pleased that you enjoyed your stay and you were able to experience our world class hospitality. We take pride in having a great team that love their jobs. We believe that happy staff make happy customers. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sault Ste.Marie, Canada
2 reviews
5 of 5 bubbles Reviewed January 21, 2014

We have had several mid-week and weekend stays at this particular hotel and have always had an enjoyable experience. The light evening meal during the week night stays is a special treat and fits in nicely if you are planning a later more exclusive meal. The complimentary breakfasts have always been excellent. The location gives you easy access to Brantford, Paris and all the small towns in the area.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Harold M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny B, General Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, March 4, 2014
Hello Harold M
Thank you for your kind review. We are so pleased you enjoyed our world class service. We look forward to hosting you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 bubbles Reviewed January 16, 2014

The Hampton Inn is a nice clean hotel.

If you are planning a stay with a large group such as a hockey team my suggestion would be to stay elsewhere.

We have stayed at many hotels as a team with no issue with any location until now.

This hotel is not accommodating to teams or large groups. We could not believe they actively enforce a 9pm curfew! Thats right post signs at elevators and enforce a 9pm curfew which is not at all expressed at any time by the hotel prior to arrival. The curfew not only extends to public areas, but also to individual rooms. So definitely forget about hallway parties at ALL and if you plan on getting together as a group in a room forget about it. They will pester you all night long. They will even continue the next day warning about "all" the complaints at 9:30pm the previous night. What a joke!

Hockey teams bring a lot of money into hotels, I think maybe this hotel should treat customers respectfully and communicate any outrageous policies in advance of taking money.

By the way this was a kids team out to play hockey and have fun. Next time we will pass on the Hampton Inn I would suggest you do the same.

  • Stayed January 2014, traveled with friends
    • 1 of 5 bubbles
      Service
Helpful?
Thank Ethan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, January 21, 2014
We are sorry we were not able to provide your group with a better quality of service during your recent stay. We are always looking for ways to improve our customer experience. Your satisfaction is very important to us as we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay.

Thank you for your feedback and we hope you will come back and stay with us again the next time your team plays in the area.

Thank you,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
1 review
5 of 5 bubbles Reviewed January 11, 2014

The staff here is amazing, they are always willing to help. The building is in great condition and you can tell the housekeeping staff works hard to keep up its appearance. I would recommend this hotel to anyone travelling to the Brantford area.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jasmine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny B, General Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, March 4, 2014
Dear Jasmine T
Thank you for your great feedback. We are so pleased you got to experience our amazing customer service. We pride ourselves on having an outstanding team. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 3, 2014

Have stayed here many times. This unfortunately if it had been my first stay would have been my last. We stay as a family at this location usually for sporting events. This time however we were met with a fingernail in our bed sheets, am extra charge to our visa(which the hotel did reverse) and a cold pool and dirty hot tub.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Camy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford, Canada
1 review
5 of 5 bubbles Reviewed January 2, 2014

After seeing a New Year's Eve promotion through the hotel's Facebook page, we decided to stay there as a mini "staycation". From the get-go, Michelle at the front desk was so VERY welcoming and friendly. She went out of her way to answer any and all questions we had, and was genuinely pleased to do so. Staff we're very friendly, our King room was impeccably clean and organized. After staying in other hotels in Brantford, I wasn't expecting to have such a great experience. The only thing which was unfortunate was that the hot tub was too hot and the jets had been overworked throughout the day/night, so they wouldn't come on when we went in. The complimentary breakfast was great and was constantly being monitored and replenished. Next time the hotel has a promotion, I'll be guaranteed to take advantage of it.

Room Tip: Make sure to check behind the sheers for the black-out drapes. They were pulled all the way back and...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny B, General Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, March 17, 2014
Hello Christine
Thank you for highlighting our staff during your nice and warm visit with us. We greatly appreciated your saying with us. We do apologize for the problem you had during your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton Brantford, Ontario

Property: Hampton Inn & Suites by Hilton Brantford, Ontario
Address: 20 Fen Ridge Court, Brantford, Ontario N3V 1G2, Canada
Phone Number:
Location: Canada > Ontario > Brantford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Brantford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn & Suites by Hilton Brantford, Ontario 3*
Number of rooms: 84
Official Description (provided by the hotel):
Offering Free hot buffet breakfast everyday, Welcome home reception with lite dinner & drinks Monday-Thursday, Indoor hot water pool & Hot tub, Fitness room, Business Centre. Here you'll find clean, fresh, comfortable rooms standard with coffee maker, iron and ironing board and free in-room movie channel. Enjoy free local calls and no surcharge for using a calling card, complimentary high-speed internet access, complimentary copies of National Post, free coffee and tea in the lobby 24 hours a day with home made cookies & fresh fruit and 24-hour front desk message and fax service. ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn And Suites By Hilton Hamilton-Brantford
Hampton Inn & Suites By Hilton Hamilton-Brantford Hotel Brantford
Hampton Inn & Suites By Hilton Brantford, Ontario

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