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Hampton Inn & Suites by Hilton Brantford, Ontario
Ranked #1 of 6 Hotels in Brantford
Certificate of Excellence
Lone Oak, United States
1 review
“No Smoking!”
Reviewed September 14, 2013

The hotel is 'nice', but without a Smoking Room, I'll never stay again, if I have a choice. Waffles for breakfast is a nice touch. Still doesn't make up for having to get dressed, take the elevator, have a smoke, and then an elevator back up.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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543 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • English first
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English first
Albuquerque, New Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 7, 2013

We stayed here for a week in August on a family vacation to visit family in the area. I booked the hotel because of all the positive reviews. The hotel is new, but the entire time we were there, one or both of the elevators were out of order....all the time....all day long. If you are there for a night or two you may not think anything of it, but after a week it gets old. Don't they have maintenance? Can't they call in for repairs? The rooms are nice, but no where really to sit except for 1 chair at the desk. Breakfast is fine and typical of other hotels. The area is out by the highway, but since my husband is from that area it was no problem to us - he knew where everything was. Next time I'll try another hotel. I got tired of dealing with the broken elevators and was kind of disappointed by the "no fix" attitude. Also, one day we were there our room was never cleaned. We left the room by 10 AM, were gone all day and came back in the late afternoon to an uncleaned room.

Room Tip: All the rooms seem the same; quiet location.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tara O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, September 9, 2013
We are sorry to hear that you experienced an elevator issue during your stay with us. We do apologize for you inconveniences that you experienced.

Your comments will helps us to improve our service and our guests’ experience.
We hope that you will come back to see us again so that we could have another opportunity to provide you with a superior experience.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto, Canada
2 reviews
Reviewed September 5, 2013

I have been staying in this hotel for four weeks, so far it is one of the most fantastic hotels I have ever stayed. Good breakfast, and complementary supper four days a week. I will recomment for any body to stay in this hotel. Keep up the good work.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Biniam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, September 9, 2013
Thank you for sharing your experience during your stay at our hotel and we appreciate your kind words in describing the service, hotel, Complimentary Breakfast and light dinner.

We hope that you will come back to see us again so that we could have another opportunity to provide you with a superior experience.

On behalf of the management and staff of the Hampton Inn & Suites by Hilton Brantford, we would like to thank you for taking out time sharing your feedback on Trip Advisor and your recommendation to stay with Hampton Inn & Suites. Your comments will helps us to improve our service and our guests’ experience. We hope that you will return to stay with us next time you are in Brantford.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welland, Canada
2 reviews
Reviewed September 4, 2013

Thoroughly enjoyed my comfy stay here. Easy access off the highway allows for an early start to the day, super convenient location if working in Paris or Brantford. The buffet breakfast had a variety of breakfast items and delish! The staff was super friendly and helpful. The room was vey clean and comfortable. Hope to enjoy the pool on my next stay!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, September 5, 2013
Our management and staff are excited to hear that you enjoyed your "comfy" stay at our hotel .

We appreciate your comments on breakfast, staff, guest rooms and convenience!

We always try our best to provide the best services to our guests by maintaining clean, modern and comfortable surroundings and helpfulness of the staff that strive to provide a “home away from home” atmosphere.


On behalf of the management and staff of the Hampton Inn & Suites by Hilton Brantford, we would like to thank you for taking out time sharing your feedback on Trip Advisor about our services and our Hotel.

Your comments will helps us to improve our service and our guests’ experience. We hope that you will return to stay with us next time you are in Brantford and "Feel the Hamptonality"!

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Airdrie, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013

Beds were very comfortable, quiet, staff very accommodating. We didn't get into Hamilton airport till midnight. and all was ready for us. Nice complimentary breakfast.East to find even at night in the dark. directions good on web site.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yeadle29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, September 5, 2013
Our management and staff are excited to hear that you enjoyed your stay at our hotel especially our "cloud 9" beds and complimentary breakfast.

We always try our best to provide the best services to our guests by maintaining clean, modern and comfortable surroundings and helpfulness of the staff that strive to provide a “home away from home” atmosphere.

We would like to thank you for taking out the time sharing your feedback on Trip Advisor . Your comments will helps us to improve our service and our guests’ experience. We hope that you will return to stay with us next time you are in Brantford.

Feel the Hamptonality!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 2, 2013

i stayed at this hotel beacuse i was told i have a tumor in my brain and we needed to get away and spend time with one another before thing go bad. I checked in the front desk lady was awesome we went to our room and there was a smell and some sticky stuff on the carpets now im not one to complain and really didnt want to so we left went to pool hall and played some games we came back and the room still smell and sticky stuff still there i went in to the bathroom to take makeup off and noticed a stain on the wall by the sink, toilet not clean and when i use the toilet paper it falls on the floor gross. I went out to the bed and was about to sit down on the stool when my husband says dont sit there i look down big white stain on the stool when we complained thats when things went from fun weekend to ur a pot head and there are no stains and that there do for a deep clean nothing they can do sorry when it came to getting my deposite back they took me back to the room where i still didnt smell the pot but could still smell the nasty smell from the night before if this is how u need to make money by coming up with anything u can to keep ppls money thats sad. I might have need that money for treatments or meds and know those three ladys are probably are spliting the money well good job on the customer sevice.

Room Tip: go to a different hotel
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lynn o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, September 3, 2013
Dear Guest,

Thank you for reaching out to share feedback on the unfortunate experience you had with us via TripAdvisor.

Please know that your satisfaction is of the utmost importance to us, and we welcome you to contact our offices directly so we may attempt to resolve the situation. I apologize for the mismanagement of the situation, and for the frustration you must be facing.

We are dedicated to ensuring your satisfaction, and look forward to speaking with you directly.

Best regards,

Fawad Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 2, 2013

Everything about this hotel is great. The room is modern and clean; the staff is friendly and helpful; the complimentary breakfast is great; there is a free newspaper in the morning delivered to your door which I really appreciate; free parking and other amenities such as a business centre, swimming pool and fitness centre. Very close to Highway 403 making access quite easy.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Canuck40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, September 5, 2013
Our Management and Staff are excited to hear that you enjoyed your stay at our hotel and think our Staff and hotel are Great!.

We appreciate your comments on the complimenatry news paper, breakfast and parking as well as enjoying the rest of our ammenities and our “home away from home” atmosphere.

On behalf of the management and staff of the Hampton Inn & Suites by Hilton Brantford, we would like to thank you for taking out time sharing your feedback on Trip Advisor and your recommendation to stay with Hampton Inn & Suites. Your comments will helps us to improve our service and our guests’ experience. We hope that you will return to stay with us next time you are in Brantford.

Thank you so much for choosing to stay with us, we really appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton Brantford, Ontario

Property: Hampton Inn & Suites by Hilton Brantford, Ontario
Address: 20 Fen Ridge Crt, Brantford, Ontario N3V 1G2, Canada
Phone Number:
Location: Canada > Ontario > Brantford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Brantford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn & Suites by Hilton Brantford, Ontario 3*
Number of rooms: 84
Official Description (provided by the hotel):
Offering Free hot buffet breakfast everyday, Welcome home reception with lite dinner & drinks Monday-Thursday, Indoor hot water pool & Hot tub, Fitness room, Business Centre. Here you'll find clean, fresh, comfortable rooms standard with coffee maker, iron and ironing board and free in-room movie channel. Enjoy free local calls and no surcharge for using a calling card, complimentary high-speed internet access, complimentary copies of National Post, free coffee and tea in the lobby 24 hours a day with home made cookies & fresh fruit and 24-hour front desk message and fax service. ... more   less 
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Also Known As:
Hampton Inn & Suites By Hilton Hamilton-Brantford Hotel Brantford
Hampton Inn And Suites By Hilton Hamilton-Brantford
Hampton Inn & Suites By Hilton Brantford, Ontario

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