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“A pleasent surprise”

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Hampton Inn & Suites by Hilton Brantford, Ontario
Ranked #1 of 6 Hotels in Brantford
Certificate of Excellence
Montreal, Canada
1 review
“A pleasent surprise”
5 of 5 bubbles Reviewed December 12, 2012

We were pleased by the welcoming loby,with free appetisers coffe...ect felt very welcomed.

The room was fantastic,all the accomadations perfect in all details.
Room and bthroom sparkling clean

And a delicious breakfast,with a big choice

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, December 14, 2012
Dear Guest,

Thank you for your review on Trip Adviser our guests often tell us how helpful it is to read past guests' comments before booking their own visits.

We are excited that you have enjoyed your stay and appreciated our facilities specially the Clean Rooms and Hot Buffet Breakfast. Thank you for your appreciation.

Thanks again, we hope you'll choose Hampton Inn & Suites by Hilton -Brantford the next time you're in Brantford.

Feel the Hamptonality.

Fawad Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 reviews from our community

Traveler rating
    360
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    11
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Marquette, Michigan
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

My wife and I try to say at Hampton Inns because they are comfortable and affordable, but the folks in Brantford set a new high standard for service. Wow! Was it Canadian hospitality or what? The stay got off to a good start with a "manager's reception" from 6-8pm in the lobby--wine ,beer, soft drinks and warm snacks. The rooms were extremely clean and ALL the staff were very helpful and friendly. Breakfast was very satisfying and all the other guests were quiet and respectful.

Room Tip: I'm sure all rooms are quite fine.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, December 7, 2012
Dear Guest,

Thank you for choosing Hampton Inn & Suites by Hilton Hamilton-Brantford for your recent stay in Brantford. Thank you for your review on Trip Adviser our guests often tell us how helpful it is to read past guests' comments before booking their own visits.

We are excited that you have enjoyed your stay and appreciated all our facilities specially the Clean Rooms, Evening Reception and the Breakfast. Thank you for your appreciation on staff hospitality, helpfulness and friendliness.

Thanks again, we hope you'll choose Hampton Inn & Suites by Hilton -Brantford the next time you're in Brantford.

Feel the Hamptonality.

Fawad Khan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VAUGHAN, ONTARIO
Level Contributor
100 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed November 20, 2012

This is very nice facility in a very boring industrial area. It meets or surpasses the usual Hampton standards for cleansiness & Customer service. Excellent fitness facility with nice small pool & hot tub. Plenty of options for breakfast with a very large seating area. Wi-Fi was more than sufficient. Again the only drawback is loaction.. the hotel is surrounded by warehouses & factories.. there are no restaurants or shops anywhere close... i don't understand why they put this hotel where it is... but that isn't the fault of the staff.. they do an exceptional job in presenting & maintaining the facility... unfortunatley if in Brantford again i likely would stay elsewhere so i could at least have the option to walk somewhere for an evening drink.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leafs_Country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, December 14, 2012
Dear Guest,

Thank you for choosing Hampton Inn & Suites by Hilton Hamilton-Brantford for your recent stay in Brantford. Thank you for your review on Trip Adviser our guests often tell us how helpful it is to read past guests' comments before booking their own visits.

We are excited that you have enjoyed your stay and appreciated our facilities specially the Clean Rooms, fitness Center, Salt Water Pool, Hot Tub, Free Internet and specially the Hot Buffet Breakfast.

Thank you for your appreciation on staff hospitality, helpfulness and friendliness.

Regarding evening drink we would like to mention we do Evening Reception Monday – Thursday from 6 -8 pm. So if you are in during those days you don’t have to stay somewhere else.

Thanks again, we hope you'll choose Hampton Inn & Suites by Hilton -Brantford the next time you're in Brantford.

Feel the Hamptonality.

Fawad Khan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarnia, Canada
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed November 11, 2012

we just recently stayed at this hotel while we were playing in a hockey tournament, we booked the tournament through a site called HTG. this site is so unorganized and did not sand be hide there word. We finished our tournament on the Saturday instead of Sunday so we all wanted to check out, the hotel said there were going to charge us a full nights stay. but according to Jenn at the front desk who i talked to on the Tuesday night she said if we wanting to check out on the Saturday we would be charge a late fee for $50.00. but that is not what happened. the the hotel told us through the week there was a waiting list for this hotel...so if you think there was a waiting list they could of let us out with a $50.00 fee and then charged others... to many stories and not enough costumer service with this hotel!!!

Hockey parent who stays in a lot of hotels!!!!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, November 14, 2012
Dear Guest,

We appreciate the review of your recent stay at our hotel. I'm sorry that this confusion caused by conflicting information between different booking parties and your third party booking agent; We have addressed these issues with concern parties and we will work harder to ensure our guests are as well informed as possible moving forward. The next time you are in the area for hockey or any other visit, we would love to have you come back and experience best services.

Best regards,

Fawad Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed October 29, 2012

we had booked two rooms through Priceline which shows a picture of a suite and labels it as an "accessible room". When we arrived, we were assigned two rooms on different floors and neither room was "accessible" and were not close to a "suite" as shown in the Priceline picture. I advised Michele (front desk clerk) that my parents could not use a tub/shower and we needed a room with walk-in shower. Michele apologized but informed us the accessible rooms were all booked.
When I called Priceline to complain they could only offer a full discount and a $10 coupon. (NOT VERY HELPFUL)
MICHELE came to our rescue as we were ready to leave and advised that she adjusted reservations and made the ajoining accesible room available to us!
Michele commented that if "we were guests at her own home she would make sure we were comfortable" and that is exactly what she did!
An associate like Michele is a definite asset to a hospitality facility and should be recognized for her outstanding efforts.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JAMIE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed October 24, 2012

The hotel room is loud starting around 5 am. You can hear everyone in the hallway because the doors shutting is very loud. Kids running up and down the halls. You can also hear trucks at the factory near by. If you intend on sleeping in forget it. There's no gluten free options for breakfast. Unless you just want an apple.

You're better off staying in a motel.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clayju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny B, General Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, October 26, 2012
Thank you for sharing your review of your recent stay with us. We always appreciate hearing from our guests and actively look for ways to improve our guests’ experience. I understand that noise from other guests and nearby traffic was an issue during your visit and as we know how important a quiet environment is while traveling, we apologize this was not your experience. I have shared your concerns with our maintenance team who are looking into solutions to the noise issue and possible sound proofing measures. I will bring your suggestion for gluten free items to our food and beverage team as I agree we should take that into consideration with our offerings. I do hope the next time you return to area you will consider staying with us again and sharing your thoughts on our improvements.
Thanks,
Danny Bawa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooretown
Level Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed October 20, 2012

We stayed at this hotel for 2 nights in October with a hockey team. Rooms are really big and all have a fridge and a microwave. Wifi is free which is great for the kids with their Ipods. The hotel is right off the 403 and in an industrial area so no traffic at all at night. Our boys actually went outside and played soccer on the grass/road because there were no cars.
We spent both nights watching TV and socializing down in the breakfast area. Great spot so those who want to stay up can without disturbing any of the other guest who are trying to sleep. Breakfast was great as well. Staff was very nice.I would highly recommend this hotel.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CBall5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford, Ontario, responded to this review, October 22, 2012
Dear Guest,

On behalf of the management and staff of the Hampton Inn & Suites by Hilton Brantford, we would like to thank you for taking out time from your busy schedule and sharing your feedback which directly help us to improve our service.

I would like to personally thank you for your stay at our hotel and provide us the opportunity to make your stay comfortable. We are happy that you have enjoyed your stay and would like to thank you that you strongly recoommend Hampton Inn & Suites - Brantford for accommodation purpose.

We look forward to welcome you on your next visit at Hampton Inn & Suites by Hilton Brantford. Thank you so much for choosing to stay with us, we really appreciate your business.

We love having you here!

Fawad Khan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton Brantford, Ontario

Property: Hampton Inn & Suites by Hilton Brantford, Ontario
Address: 20 Fen Ridge Court, Brantford, Ontario N3V 1G2, Canada
Phone Number:
Location: Canada > Ontario > Brantford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Brantford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn & Suites by Hilton Brantford, Ontario 3*
Number of rooms: 84
Official Description (provided by the hotel):
Offering Free hot buffet breakfast everyday, Welcome home reception with lite dinner & drinks Monday-Thursday, Indoor hot water pool & Hot tub, Fitness room, Business Centre. Here you'll find clean, fresh, comfortable rooms standard with coffee maker, iron and ironing board and free in-room movie channel. Enjoy free local calls and no surcharge for using a calling card, complimentary high-speed internet access, complimentary copies of National Post, free coffee and tea in the lobby 24 hours a day with home made cookies & fresh fruit and 24-hour front desk message and fax service. ... more   less 
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Also Known As:
Hampton Inn And Suites By Hilton Hamilton-Brantford
Hampton Inn & Suites By Hilton Hamilton-Brantford Hotel Brantford
Hampton Inn & Suites By Hilton Brantford, Ontario

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