We booked the King Jacuzzi suite only to find that we given a room without a jacuzzi. When I brought this to the desk clerk's attention I was told I should not have booked online. I explained that I used the Holiday Inn site for which she told me that was not the hotels fault that was a corporate site. I couldn't believe this. She stated they had no more jacuzzi suites available. Anyway I asked to speak to a manager but was told they had both gone home. Later we decided to go down to the hot tub. After a 6 hour drive, I just wanted to relax. The desk clerk got us some towels and we went to the pool only to find out that the heater was not working in the pool or hot tub. One of the housekeeping staff was there and went to get someone for us. A man came back and told us they were waiting for a part. (don't know why the desk clerk did not tell us when we got our towels) I explained our situation to him. He asked us if we would like to change rooms. We said yes that was what we wanted all along. He said he would be back in a couple of minutes. He came back and said they were working on it and we should have a room in about an hour. We were pleased to finally get into the room we had booked. It was very nice and a great value. It is unfortunate that we had to wait 5 hours to get into it.
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- Also Known As:
- Holiday Inn Express Hotel And Suites Brampton
- Holiday Inn Brampton
- Holiday Inn Express Brampton
- Brampton Holiday Inn
- Holiday Inn Express Hotel & Suites Brampton Ontario