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“Good Business Traveler Location”

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Courtyard Toronto Brampton
Ranked #4 of 12 Hotels in Brampton
Certificate of Excellence
State Road, North Carolina
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good Business Traveler Location”
Reviewed November 1, 2013

After reviewing several previous trip advisor reviews I felt I should add my comments on this property.

The property is a decent place to stay. Room was fine and the linen was good. Where I think the hotel needs help is in 2 places. First being the attitude of the Bistro employees. They were quite cheeking to the point of being rude. I think as marginal as their food was they would want to have better service. The second thing is a problem that I find chain wide. When preparing for guest the staff does not pay attention to the guest profiles. They may read 1 item but not everything. I find this very annoying as my job depends on following detailed instructions.

But like I said there is nothing wrong with the property and the price was fair for the area.

Room Tip: If you have special needs on your profile call ahead and make sure they prepare your room properly.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HotelAWeek1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamattheCourtyard, Manager at Courtyard Toronto Brampton, responded to this review, November 5, 2013
Dear HotelAWeek1963,
Thank you for your comments. We appreciate you taking the time to provide us with your feedback. We apologize for any issues you may have experienced during your stay with us here at the Courtyard.Your comments have been passed along to the appropriate departments for further review with our staff.
We appreciate your business and do hope that we will have the pleasure of hosting you again whenever you are in the area.


Regards,
The Team @ The Courtyard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 reviews from our community

Traveler rating
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    27
    14
    12
See reviews for
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41
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Any
English first
Niagara-on-the-Lake, Canada
Level Contributor
248 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed October 28, 2013

We were in Brampton last weekend for a family weekend and spent the night in the Marriott. The room was clean and had all the usual things you would expect in a Marriott. We asked in advance for an early check in and were accommodated quite willingly.

The hallways and room have an odour of cleaning fluids - we thought at first it was to cover up smoking - but the odour (not unpleasant) was everywere.

The breakfast was chaotic - the wait staff were pleasant and apologized several times. The food was cold as they were waiting for toast (which we had declined in the first place). We suggested to the front desk on check out that they should have a toaster and let clients make their own toast so as not to have to hold hot food ordered - we have seen this in other locations. We were not sure they cared for the feedback - hopefully it was just because they were busy.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin and Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamattheCourtyard, Manager at Courtyard Toronto Brampton, responded to this review, November 5, 2013
Dear Robin and Diane F,
We definitely appreciate any feedback our guests have to provide us with. It is feedback from guests such as yourself that allow us to improve and meet the needs of our clients.
Thank you for taking the time to write down your suggestions. Your suggestions were indeed passed along to our management team who are currently looking into this matter.
We do apologize if you felt that your concerns were not acknowledged by our team.
Once again, thank you for your feedback and we are working on ways to implement your suggestion.

Regards,

The Team @ The Courtyard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanoose Bay, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 14, 2013

We recently booked a night at the Courtyard by Marriott while attending a funeral in Brampton. The hotel appeared well kept, and our room on the second floor was very nice. The problem with this hotel is the rampant prostitution that is operating, at least on the Friday night we spent there. We did not get any sleep, doors were opening and closing in the halls all night long, loud voices, with people partially clad and drinking in the halls, it was still going on at 8:00 am. When we checked out, the clerk acknowledged a problem in one of the rooms on the second floor, but was surprised with our description, and the number of rooms involved. There was no offer of any compensation, only we are sorry. I will never book a room at this hotel again, and I would warn anyone considering booking, to stay away !!!!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WDebling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamattheCourtyard, Manager at Courtyard Toronto Brampton, responded to this review, November 5, 2013
Dear Christiedrive,
We are disappointed to hear that your stay with us was not up to par with your expectations. While we are not aware of any illicit activities taking place on our property we are investigating the comments you left regarding this matter.
We apologize for any disruption you may have experienced during you stay due to noise in the hallways caused by other guests.
Should you wish to further discuss this matter, please do not hesitate to contact our Front Office Manager, Rheka Singh at rsingh@courtyardmarriottbrampton.com
Thank you for taking the time to leave us with comments regarding your experience and we do hope that this experience has not impacted your decision to stay with Marriott Hotels in the future.

Regards,

The Team @ The Courtyard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 25, 2013

I am surprised from the reviews that no one mentioned anything about the bed. Isn't that the main reason for staying at a hotel? The room was nice, clean and had all that one needs. The bed however, was so soft that if you sat on the side, you would slide right off. The mattress also had a visible lump in it. We were switched to another room which was a little better but not much. The mattress cover (not pad) was held in place by worn elastics around the corners. The fitted sheet was so thin, it teared and it didn't cover the whole mattress. By morning all the bedding was bunched around us. Please replace the beds!

As some have mentioned, don't bother with the breakfast. The eggs were wet, potatoes damp, french toast thin and limp and nothing was warm. Save your money and go to Tim's across the parking lot.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PitaMooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamattheCourtyard, Manager at Courtyard Toronto Brampton, responded to this review, October 3, 2013
Dear PitaMooch,
Thank you for taking the time to leave us your comments. We appreciate the feedback as this will allow us to improve our services. We are currently looking into the issue in regards to the bedding that you listed in your review.
I do apologize that the breakfast items on our menu were not up to your standards. Our chef has been made aware of the comments you have provided us with and we are working to rectify this immediately.
We do hope that the next time you are in the Brampton area that you will try us out again.

Regards,
The Team @ The Courtyard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
Reviewed September 24, 2013

I stayed at this location just this past weekend and I was thoroughly impressed by the front desk staff who always had a smile on their face. I would like to point out Sweta, who was phenomenal at her job and helped me out with directions and went above and beyond to make sure my husband and I could have some fun while on our mini getaway vacation. As it was our first time in Brampton, she helped us out with restaurant options, malls and did it all with a smile on her face, she was very helpful and easy to talk to. After we returned from our dinner, she called us in the room to make sure we did not get lost and liked her selection of restaurant. I would definitely be returning back to this location because of her. Other than that, the hotel was very quite and clean with many choices of activities to do around the area. Our room was very nice and comfortable. The Bistro was very busy in the morning for breakfast, so we decided to go to Tim Hortons across the parking lot. But all in all, it was a great stay! Thanks again Sweta.

  • Stayed September 2013, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Dina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamattheCourtyard, Manager at Courtyard Toronto Brampton, responded to this review, October 3, 2013
Dear Dina M,
We are delighted to hear that you enjoyed your stay with us here at the Courtyard. Thank you for the kind words in regards to the service you received from Shweta. We will be sure to pass along your words of praise.
We look forward to seeing you again on your next visit to Brampton.

Regards,
The Team @ The Courtyard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2013

i stayed at this hotel with my children. We rented the deluxe king suite, the bed was so comfortable, if you plan on staying a few nights its perfect because it has a stove a full size fridge and is spacious. My only problem with the hotel was the buffet was awful, eggs were runny and more like pudding and there was no bacon and not much selection at all, the staff when we checked in were nice but when we checked out they were not very nice at all We checked in almost at midnight we are from out of town and the staff offered us a late check out but in the morning the staff was trying to say they cannot allow it? and make you feel like you have done something wrong by radioing each other to security check the room just to give your deposit back? They should do it in a more professional instead of insulting manor. Other then them the hotel was clean and nice.

Room Tip: dont buy a package that includes breakfast, waste of money.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamattheCourtyard, Manager at Courtyard Toronto Brampton, responded to this review, October 3, 2013
Dear Jennifer M,
Thank you for providing us with your feedback in regards to your stay.
Our chef is currently working on our menu items in the Bistro to ensure that quality controls are in place.
We do apologize for the misunderstanding in regards to your late checkout as I can understand this was an inconvenience to you.
We will definitely be working on the items listed in your review to improve our staff services.

We do invite you back to try us out again if you are ever in the Brampton area.

Regards,
The Team @ The Courtyard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
Reviewed September 22, 2013

I just recently stayed at the Marriot for a few days and I was very impressed by the quality of service received by all the staff! They made you feel welcome and always happy to help you! Rooms are very comfortable and clean. The Bistro is really good, not alout of choice but food it healthy and very good! A special thanks to Jenise at the Bistro! She is always smiling! she makes you feel at home! Go see her and you will understand what I mean! Nathalie from MTL!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathalie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamattheCourtyard, Manager at Courtyard Toronto Brampton, responded to this review, October 3, 2013
Dear Nathalie T,
Thank you for your kind words in regards to our staff. We appreciate you taking the time to leave your comments.

We look forward to hosting you again on your next visit.


Regards,

The Team @ The Courtyard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Toronto Brampton

Property: Courtyard Toronto Brampton
Address: 90 Biscayne Cres, Brampton, Ontario L6W 4S1, Canada
Phone Number:
Location: Canada > Ontario > Brampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Brampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Toronto Brampton 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Courtyard By Marriott Brampton Hotel Brampton
Marriott Brampton
Courtyard Brampton
Brampton Marriott
Brampton Courtyard
Courtyard Toronto Brampton Ontario

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