We had a reservation for a month and a half and our room was supposed to have 2 beds, but only had one. We called the lobby and told them about the room and they said they would call us back and "to stay in the room!". After about 20 minutes, we went downstairs and they said that they were booked and they couldn't help us. Evenutually, after standing there asking to speak to a manger, one of girl's at the front desk said that she would just "bump" another guest that hadn't checked in and give us our room that we had a confirmation for. The breakfast staff was rude; they didn't seem to like kids or Jehovah Witnesses. The pool was a whole another thing. There is a slide there that is opened only certain times of the day and week. There were two young teenagers there that were supposed to be on duty lifeguards to watch the kids on the slide, but they were in the far back corner on their phones texting. One of the mom's said something to one of the lifeguards and they starting talking back to her and told her to mind her own business. The only nice thing about this hotel is that the room was clean. Maybe the staff is being overworked that is why they are so rude and never smiling. They were there at 5pm the night we checked in and when we left the hotel at noon the next day they were still at the front desk (the same employees). They looked up at all the people leaving the hotel, but none of the 3 people at the desk, never said good morning or have a nice day, like all of the other Mariott's where we have stayed before. I would not recommend this hotel to anyone. I think someone from Corporate Mariott should pay them a visit and look into shutting them down, or hiring new employees.
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- Also Known As:
- Fairfield Inn Toronto Brampton Hotel Brampton
- Fairfield Inn Brampton
- Fairfield Brampton
- Brampton Fairfield Inn
- Fairfield Inn & Suites Toronto Brampton Ontario