We had gone to a similar restaurant in another Ontario location and were expecting a good evening, however our night started off with a server that was visibly disappointed that we were walking through the door. The rudeness continued after our drink order was taken when comments were made to a bartender about how we ruined the chances of of him leaving early to party.. Our apologizes. Our food arrived and that part of the experience was a good one, well prepared and tasted great however some vegetables listed in the menu were very obviously not included in preparation. The atmosphere of the restaurant was wonderfully themed but again, the server took away from that with a cell phone glued to his palm (to which he paid more attention to than the clientele) and vulgar comments that continued throughout the evening. This past week a client suggested we meet and again, the Winchester Arms was our destination. Hoping the previous experience was just a bad day for the staff I agreed. A very similar situation occurred, the servers were entertaining themselves and on their phones during our visit, they were quite rude very inattentive. Overall I feel that the service standards of waiters/waitresses needs to be reevaluated by the owners and a higher standard of professionalism should be practiced. Food is wonderful and that saved the experience.
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