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“Marred by very poor security policy, unhelpful staff”

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Carriage Ridge Resort
Ranked #9 of 19 Hotels in Barrie
GreenLeadersSilver level
Reviewed March 3, 2008

My Fiancee and I stayed at the Carriage Ridge Resort for two nights on a weekend road trip. We are a quiet couple in our early 30s. The room was lovely, well maintained and cleaned. Our first night was fine.

On our second night, after a day of heavy skiing, we decided to take it easy, so we ordered pizza to the room, watched a movie on DVD at normal volume, and went to bed around Midnight. I heard some noise coming from one of our neighbouring suites but we were tired and it wasn't enough to keep us awake.

We were woken up at 1:45am by the doorbell being rung repeatedly, and when I answered, the response came: "Security! Open up please!" I told the guard to wait a minute while I put on a shirt, but she continued belligerently ordering us to open the door immediately. When my fiancee answered, we were told that a noise complaint had been called in against our unit. It was obvious to the guard immediately that the caller had made a mistake, and that we hadn't caused any disturbance. When she left, we lodged an immediate complaint with the night auditor. The experience was very upsetting, and it took at least an hour for both of us to get back to sleep.

We followed up our complaint the following morning with the Management at check-out. We demanded compensation, as the minimum standard of a hotel property is a night's uninterrupted sleep, and this property's policy fails to guarantee that. I have made noise complaints against neighbours at home, and I know from experience that the police will not even knock on the door if it's quiet when they arrive. If we weren't making noise, what was to be gained from waking us up to tell us to be quiet?

The staff were completely unsympathetic. They kept saying, "We're sorry, the security guard was just doing her job." They offered us nothing in the way of compensation and when we said we would be writing to their parent company, Shell Vacations, to seek compensation, they welcomed us to do so. The property is physically very nice and they get 2 points for that, but I would never stay there again after this experience

  • Stayed: March 2008, traveled as a couple
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3  Thank sherm_to
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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367 - 373 of 375 reviews

Reviewed February 4, 2008

My husband and I went with the "ski and stay" package for a weekend at Carriage Ridge. We booked a suite and enjoyed the neighbouring Horseshoe Valley skiing for $200 for both of us (for one night). This included our accommodation, lift pass and a $20 voucher for lunch.
The rooms are very spacious and very, very clean - I was impressed! As a bonus you have access to a little kitchenette, dvd player and recreational clubs at both Carriage ridge and Carriage hills which is right next door.
I'm already planning our next trip - but this time with a larger group. All the rooms and suites are spacious and have pull out sofas - a great option for those weekend getaways with friends!

  • Stayed: January 2008, traveled as a couple
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    • Business service (e.g., internet access)
Thank NewAdventures6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaxHorseshoeValley, Director of Sales & Marketing at Carriage Ridge Resort, responded to this reviewResponded February 7, 2008

Dear NewAdventures6,
We were delighted to learn you enjoyed your stay at Carriage Ridge Resort this month!
Our ski getaway packages offer amazing value.
We were also pleased to see the condo-suite amenities (kitchenette) were to your liking.
You mentionned you may return with a group, please let us know if you are interested in group rates.
Thank you for your business and choosing Carriage Ridge Resort at Horseshoe Valley.
We look forward to welcoming you back soon!
Kind regards,
Tara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2007

This place is very good value. We had a 1 bedroom condo for 2 nights. The place was huge, with a full kitchen, a dining table, 2 other tables and modern appliances. Huge TVs in the living room and bedroom. We cooked all our own meals, so that added up to some savings.

Next time we come we will bring another couple, as the price remains the same and there is a double sofabed in the livingroom. The ensuite bathroom has a door at the living room as well as the bedroom, so both couples could use it in privacy.

One of the best things is that for very little (we think half the price of the Horseshoe Valley Resort) you have ski-in/ski-out privileges and it's close to great mountain biking and all sorts of other stuff. Would be good for kids too if we had any, as there are all kinds of activities organized by the resort.

The only negative is if you want to eat out, you have to go some distance to do so, but that's a bit of an adventure too so no biggie. Gives you an excuse to see Orillia, or the Resort down the road.

Stayed: June 2007
6  Thank tripcarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2006

we just returned from a week long stay at the carriage ridge resort in craighurst, canada. they say it is barrie, but it is a least a 30 minute drive from there. the resort was very nice. big large rooms, nice comfortable bed, great giant whirlpool tub. the kitchen was very well stocked, and the rooms were a good size. halfway during the week we had the best surprise- the housekeeping brought by extra supplies! i could not believe that they were offering extras- we were on the way out to the store to buy more dishwasher soap and they came to our door. i thought that was the best, because we have always had to buy more. they offered us more everything- then they delivered new linens and more soaps- this only made this a great place to stay-
the only drawbacks were the location- it is out in nowhere- be prepared to drive several hours to do anything- we had a car, but if you do not - get one!

also, the pool was indoor and that is nice when it is cold out, but it was very hot, and the pool was really steamy and felt a little dirty. also, they charge a small fee of 5 dollars to use the internet- i felt this should be included, but i guess some people would stay on it all day-

the resort was supposed to be brand new, but the paint was chipping away on the stairs. we did not understand that!

6  Thank texas1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Barrie, Ontario
14
Reviewed May 21, 2003

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2017 via mobile
Google Translation

Stayed: June 2017, traveled as a couple
Thank brigitte h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013
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Room Tip: Para poder estar en el Hotel es necesario tener o rentar un carro ya que se encuentra un poco retira...
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  • Stayed: November 2013, traveled with friends
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1  Thank omardoporto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carriage Ridge Resort

Address: 90 Highland Dr, Barrie, Ontario L0L 2L0, Canada
Phone Number:
Location: Canada > Ontario > Barrie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Barrie
Price Range: $93 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Carriage Ridge Resort 3*
Number of rooms: 149
Official Description (provided by the hotel):
Carriage Ridge Resort in Horseshoe Valley just 1 hour north of Toronto, a four-season natural playground with rolling hills, lakes, rivers and forested trails. At Carriage Ridge Resort you’ll find all the comforts and amenities of home in a spectacular country setting. One bedroom and two bedroom condominium accommodations feature fully equipped kitchens, gas fireplaces and jetted hot tubs, making Carriage Ridge Resort absolutely ideal for family vacations, romantic getaways and golf and ski groups to Ontario and the Horseshoe Valley. Whether you want to ski meticulously groomed trails through snow-laden forests of pine, tee off at one of eighteen area golf courses, hike or mountain bike one of several picturesque trails, or just relax at the end of the day, Carriage Ridge Resort in Horseshoe Valley is your very own base for fun and adventure. ... more   less 
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Also Known As:
Carriage Ridge Hotel Barrie
Carriage Ridge Barrie
Carriage Ridge Resort Barrie, Ontario

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