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“Take a close look at your bill”

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Carriage Hills Resort
Ranked #5 of 19 Hotels in Barrie
Certificate of Excellence
Cambridge, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Take a close look at your bill”
Reviewed February 5, 2011

Originally booked on line with "Itinerary Total" of $395 54 for a two night stay and ski package. Final bill came out to $532.82 at check out. I was told to take it up with the supervisor who said that they made an error on the original booking, but would not credit the difference. Not very interested in trying to resolve this issue with a reapeat customer.
This was our second stay and likly our last. The rooms are average (like a Holiday Inn) and there is very little parking near your unit. Not a good value for your money.

Stayed January 2011, traveled with family
Helpful?
1 Thank EddyBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarriageHills, Director of Sales at Carriage Hills Resort, responded to this review, March 15, 2011
Hello EddyBC,
We appreciate the time you took to share your comments and we are disappointed to learn of your experience. As a result we completely analysed the 'life of a package reservation' from beginning to end. We hope that if you give us the opportunity to welcome you back to our resort, you will continue to share your honest thoughts.
Thanks EddyBC and kind regards,
Tara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Ontario, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 20, 2011

We went to the resort for a winter break. The resort was fantastic. We took the free snow shooing lessons then spent the week relaxing and snow shooing at the golf course across the street.
We had a 1 bedroom and it was perfect. Well equipped kitchen, gas fireplace, jacuzzi. We booked through RCI and had an expedited check in. The staff was friendly and efficient. We are going back again this Winter and plan to make it a regular holiday.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Doubledog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owen Sound
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 23, 2010

A family member who is a owner with RCI gifted us a week. They own a one-bedroom with private accomodation for two and a kitchen. We were travelling with another couple and had booked at another resort. There was a mix-up and we were booked into a studio unit. The only solution RCI could come up with was to send us to Carriage Hills and set us up in two studio units side by side. They were side by side but we needed to go down a flight of stairs, down a sidewalk, across the front of the building, down another sidewalk to get from one unit to the other. The room looked nice enough but was not very practical. The "kitchen" consisted of a bar fridge, microwave, sink and counterspace that was too small to even hold a dinner plate. There was no place to put our clothes. No stand for the suitcase, no dresser drawers and the only closet was a small broom closet that also held the garbage. We were told on check - in that the room was designed for four adults. The room had a king sized bed and a double pull-out. We went to our friends unit with the expectation of having a visit and enjoying a game of cards. There was no table and no chairs. All they had was those collapsable TV tables. We set those up and brought in some wooden Muskoka chairs that were outside on the deck. Even then when one of us had to go to the bathroom or the so-called kitchen we had to crawl over the bed in order to get there. The concierge called us the next morning to welcome us and ask if there was anything they could do for us. I asked for a card table and perhaps a chair or two, because we enjoyed playing cards in the evening. I was told that we could go to the Carriage House and play there. We were then invited to an information session the next morning to find out what all the resort had to offer and to enjoy breakfast (on them). We arrived to a wonderful breakfast of coffee and muffins!!! And were then subjected to a long speal about why we should buy into their time share. I told them I wasn't too impressed with the time share and that we were there because a family member who is a owner had gifted us their week and that we were supposed to be in a one-bedroom unit with a kitchen and ended up in two studios with no kitchen. We were then told that if we bought that day they would set us up in a two bedroom unit for the rest of the week. Amazing how there were no units left for current owners but one could miraculously appear to bribe a perspective buyer.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rdclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 2, 2010

Everything that you need to cook meals is provided in the full sized kitchen for you. Loved it. Full size fridge and stove. Very clean and well taken care off. The fireplace helps make a relaxing night even more relaxing. Hot tub and pool were fantastic! Lots of property for walking and enjoying the day!

  • Stayed February 2010, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank emmakatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 1, 2010

We recently stayed at Carriage Hills Resort just N of Barrie and had a most wonderful stay. The rooms were much larger than I had envisioned. Off of the Living room that had a beautiful gas fireplace, was our large Master bedroom. Adjacent to our bedroom was a huge Jacuzzi in it's own room then the bath room with an amazing shower. The open space livingroom and well appointed kitchen really made you feel at home. Great room and location.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Barry025m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, Canada
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 29, 2010

Have stayed at Carriage Hills a number of times and continue to enjoy our stays. The fall colours were outstanding. The staff is very friendly and helpful. A full activities guide of things to do at the resorts, like daily aquafit and lots to do in the area. We also enjoyed the tree top trekking, Yamaha ATV's, and great trails to walk. The units are beautiful and come with everything you need. The indoor/outdoor combination pool is really neat with an indoor and outdoor hottub to enjoy. They do not have a restaurant on site, but there is several nearby, offering Carriage Hills guests some unique menu specials. Spa services available in your suites. We both had pedicures without leaving our room. Nice touch.
I look forward to my next visit to Carriage Hills Resort.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taurusthebull14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guelph
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 21, 2010

DO NOT GIVE THIS RESORT, INVOLVED WITH CREDIT CARD FRAUD!!!!!!!!

Please do not give your credit card number, even for reservations

Stayed October 2010
Helpful?
8 Thank henderson51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carriage Hills Resort

Property: Carriage Hills Resort
Address: 90 Highland Dr | RR 1, Barrie, Ontario L0L 2L0, Canada
Phone Number:
Location: Canada > Ontario > Barrie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 19 Hotels in Barrie
Price Range (Based on Average Rates): $
Number of rooms: 153
Official Description (provided by the hotel):
Luxury Condo-Suites only 1 hour north of Toronto only minutes north of Barrie. Family vacations, golf & ski getaways, romantic retreats, excellent nightly rates and more! Oversized Studio suites (400 sq ft) with private balcony and kitchenette. 1- and 2-Bedroom suites (800-1200 sq ft) with fireplace, jetted tub, balcony, laundry. On site pool, hot tub, kids pool, fitness room and activities program 7 days a week. ... more   less 
Also Known As:
Carriage Hills Hotel Barrie
Carriage Hills Barrie
Carriage Hills Resort Barrie, Ontario

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