Don't trust this resort ! At best, they have incompetent staff who waste valuable time, in addition to a telemarketing program which rudely interrupts people's home life. At worst, they have unethical business practices. If you care to read further, you can make your own decision...
I thought I would take a leap of faith, and try for once trusting the intrusive and rude telemarketing offer that they made directly to my home phone number.
Against my better judgement, I listetned to their offer to visit their resort and receive a promotional overnight package at a reduced rate.
Carriage Hills qualified my attendance, then later reovoked that qualification, although I truthfully answered all of the qualification questions on both occasions. In my opinion this resort is not to be trusted.
I had decided to accept their offer to attend at my own their marketing promotion expense, and I also suggested a mutually beneficial situation where I would refer another friend to attend their marketing tour, and while on site at the tour I would discuss with them an opportunity for them to donate an overnight stay to a charity fundraising event where between 150 and 300 people would have exposure to their name and resort.
After a lengthy discussion and qualification process which included conversation with the telemarketer AND the supervisor, we all agreed, and everything was set.
Later that week I was called to confirm my reservation, and when I re-answered the qualifying questions, with the same answers I gave to qualify in the first place, I was told that I do not qualify. The sticking point was that I was 2 months outside of their criteria range for 'length of time separated'.
The person who disqualified me said "this happens all the time, which is why we have to have a second qualification call".
So, I spoke to one of their managers of Marketing, explaining that
1 - I was very unhappy that I was lied to, being told that I was able to attend, then was later told I am not qualified to attend, and this in my opinion consitutes unethical business practises
2 - I was very unhappy with the amount of personal time I wasted with their resort
3 - I am embarassed to have to cancel plans with the friend whom I persuaded to attend with me
4 - Their telemarketing staff had agreed to further discuss a mutually beneficial situation where they could assist a charity I volunteer for, and I could help spread awareness about their resort, and by disqualifying me based on a very small technicality, they were losing the opportunity for goodwill and additional exposure
5 - I would tell everyone I know, and as many of the public as I could about my bad experience with Carriage Hills Resort.
The manager was apologetic but felt it was more important to stick to his rules and disqualify me based on the fact that I have been separated for 48 months instead of 50 months, rather than, in the interest of good will and good public relations, apologize for the error his his resort had made, and reverse the disqualification.
This manager also claimed, in direct contradiction to the person who disqualified, that it is rare that they qualify someone then later disqualify them, when the person who did the disqualification said it happens "all the time".
Pity, they lost a potential customer, potential good exposure, and sullied the name of their resort, all over a matter of two months.
Lack of vision?
Un-ethical business practises?
Poor management skills?
The just is out... but certainly this is not a place I would choose to spend my money at!
- Official Description (provided by the hotel):
- Luxury Condo-Suites only 1 hour north of Toronto only minutes north of Barrie. Family vacations, golf & ski getaways, romantic retreats, excellent nightly rates and more! Oversized Studio suites (400 sq ft) with private balcony and kitchenette. 1- and 2-Bedroom suites (800-1200 sq ft) with fireplace, jetted tub, balcony, laundry. On site pool, hot tub, kids pool, fitness room and activities program 7 days a week. ... more less
- Also Known As:
- Carriage Hills Hotel Barrie
- Carriage Hills Barrie
- Carriage Hills Resort Barrie, Ontario