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“Overall A Great Time”
Review of Horseshoe Resort

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Horseshoe Resort
Ranked #7 of 19 Hotels in Barrie
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall A Great Time”
Reviewed February 11, 2013

Hotel - Stayed in the Horseshoe King Room. Very modern, nice and clean with a stand up shower, fridge, nice TV, huge amount of storage space for clothes and anything else. Great Pool, hot tub, and sauna. The fitness centre is an adequate space with everything anyone needs for a workout. Ate at SILKS for dinner, pretty good food and great service, as is expected for the price. Buffet breakfast was one of the better breakfasts I have ever eaten at a hotel. Wasn't able to check in early however they can hold your belongings in a locked room so you can hit the slopes until 4pm check-in.

Skiing - Great skiing for a beginner such as myself, friendly ski-lift staff. Great music to listen to as you head up on the ski-lift. Lots of kids that you have to avoid on the slopes which is normal.

Room Tip: From reading previous reviews, make sure you ask for one of the rooms that has been recently renovat...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Corey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean B, General Manager at Horseshoe Resort, responded to this review, February 12, 2013
Thank you so much for staying with us and for sharing your feedback!

We really appreciate the positive review of our services and our activities and we do hope that you will return very soon.

Your room tip is a good one and I am delighted to announce we wil be completing the renovations in the Inn rooms and corridors this April.

All the best,

Sean
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901 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Any
English first
mississauga
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 9, 2013

We have been in the resort already 4 times in past years.

Family of five, 2 adults, 7 year old twins and 11 year old. We stayed one night from Sunday to Monday in renovated room ( good job!). Nice Decor and clean. Have got great deal $147 with lifts for two days, for all five of us. Awaome!!!!!!!
Children had a blast time on the hills, the same as we adults.
We love the resort that is small and cozy. We don't have to leave the building to go swimming to indoor pool, sauna or hot tub. Bar for drinks and restaurant for dinner in the building too.
The only negative thing is that the breakfast at the restaurant is expensive. Adults pay $14 per person all you can eat, and children $12 which is absurt. How much can a 7 year old eat??
Overall, we payed $ 64 plus tips for breakfast. May be management can consider this review and make the price cheaper for kids at leat, I think $8 is more adequate.
Defenitely coming back!!!!!
Already looking for a nice deal with lifts in February.
Awsome atmosphere and great deals!!!

Room Tip: Room 232 renowated (2nd floor)
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank moniakam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean B, General Manager at Horseshoe Resort, responded to this review, February 11, 2013
Thank you so much for your continued visits and for your taking time to post your feedback.

We will discuss the pricing of children's breakfast. We do have under 5 as complimentary and perhaps a 5-12 aged price would be a route for us to consider. This will be reviewed at our weekly meeting this week.

We are looking foreard to having you back very soon,

Sean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 7, 2013

I just stayed there this past weekend with my boyfriend. We stayed for 2 nights and 2 days of skiing. Neither of us had really skied much before so we signed up for lessons. Our instructor was Yan (Norwegian) and while we thought he was funny we could tell he didn't have a lot of patience if you didn't get it right quickly.

After we mastered the bunny hill we tackled some green slopes. Beware of the Pony Trail which says it's "slow" on the map but it is not. We were much more comfortable with the green slope on the far left of the map (22 I think). But by day 2 we had the courage to tackle a couple blue slopes.

The hotel room was nice but the shower could have been bigger given the overall size of the bathroom (no tub). Beds were comfy, place was clean and we enjoyed the breakfast buffet. No room service unfortunately, that would have been nice considering the dining options are limited to the restaurant in the hotel or Crazy Horse across the street. However, we ended up eating at Crazy Horse for almost all of our meals and never got tired of it. The staff are so friendly and on top of their game and the food was all delicious!

We will definitely go back here again if we have the chance. Considering it's only an hour north of Toronto, it's a great option. Only tip: if you go to ski, try to go on a weekday and not a weekend otherwise the slopes might get a bit crowded.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank callmekelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean B, General Manager at Horseshoe Resort, responded to this review, February 14, 2013
Thank you so much for staying with us and for taking time to post your comments!

Jan is a carpenter and a ski instructor and we will remind him that patience is a virtue - glad you enjoyed him - he is a character!

We hope that you will return soon, or come back in the spring and summer to enjoy the activities and adventures we feature then.

Many thanks,

Sean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, ON
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 4, 2013

Stayed the night after snowboarding/skiing. Perfect in terms of location since its walks to the lifts/hills. Rooms were very large, we picked the 2 bedroom studio. Bit dated, everything was old but did the job. We didn't expect anything upscale. Rooms were clean and decent. No complaints. Kitchen utensils / bowls / cups etc were dirty. Had to clean them before using. Used one of the cups in the morning for my coffee (brought my own instant coffee) and got the stomach flu a few hours later. Ended up puking the whole way home. DIdn't eat anything else so pretty much narrowed it down to the cup or my instant coffee which 5 other of my guests had as well and were fine. Nonetheless, because I'm not 100% sure im not pointing fingers, just stating that I recommend you clean everything before you use it (even though we did) LOL. Elevator was dingy (lights were so dim, felt like a scene from a horror movie). Some things that stood out: Heated Bathroom! (interesting). Large balcony (if you prefer to sit out there in the cold). Or if you go during the summer. Fireplace was a big plus, which came with one of those self starting logs. Swimming pool was about a 5 minute walk away and was nicely heated. All in all. Not bad. Just be careful.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean B, General Manager at Horseshoe Resort, responded to this review, February 6, 2013
Thank you for posting your review!

I am glad you enjoyed your visit and that you had the chance to experience the Resort with friends.

I am disappointed to hear that you were ill on departure from the resort. I will send you a direct message to gather any further information we need.

All the best,

Sean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Ontario
Level Contributor
319 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed February 3, 2013

Here recently for a conference. The resort is very nice, rooms have been upgraded and are very comfortable. The conference rooms were across the street and in an older building with some heat control issues. Lots to do here, skiing and an adventure park. Food was buffet style and decent quality. Gym pretty small, pool & hot tubs were nice given it was -20 outside. Staff and service very good. Only thing dont rely on the wake up call coming through in the morning.....2 days in a row never happened as requested. GreaT FAMILY place for sure.

Room Tip: get a king with a sunken liv. room area and fireplace if you can.
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  • Stayed January 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank andypegonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean B, General Manager at Horseshoe Resort, responded to this review, February 4, 2013
Thank you so much for posting your feedback.

I am delighted that you found the resort a great place for a conference and we hope you will be back soon for leisure with the family!

I will look into the issue with wake-up calls. We use an automated system and I will investigate to see if this was a system or an operator error.

All the best,

Sean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BRAMPTON
Level Contributor
79 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 31, 2013

Just came back from |Horseshoe after a 2 day mini holiday. The one issue we had was the bed in the king room. It was like sleeping on the side of a hill. Everything thing rolled to the center. The room was just recently renovated, but I guess they forgot the bed. I brought this to their attention twice, but the front desk either never passed it on the the management or they did and management was not interested in trying to resolve the issue.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thetat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean B, General Manager at Horseshoe Resort, responded to this review, February 2, 2013
Thank you for posting your feedback!

I am disappointed that you did not enjoy the mattress. I will follow up with the Front Office on your specific concern and room number. We did replace most of the mattresses during the renovations. We do not have back ups at the present, but will replace this mattress if it is due for change.

Wishing you all the best,

Sean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
1 review
Reviewed January 28, 2013

This hotel DOES NOT allow early check in. They use terms like "pre-register" by giving your ski tickets so you can hit the slopes but will still not let you inside your room.

This hotel DOES NOT allow late check-out. They will ask you to call them early morning to request for a late check-out which is on a "first-come-first-serve" basis. And tell you that the latest they can do is 12:00. Guess what, you can never check out any later than 12:00 anyways, whether you call or not.

Hot water is limited to the first 2 people in your family who takes a shower in the morning! The next person gets COLD water!!!

The Sales people at the Ski/Snowboard ticket counter will NEVER advice a novice to NOT BUY ski lift tickets, even after you tell them that you're just a beginner. Ski lifts are non-refundable. They don't care if they sold it to a novice.

So, let's say you want to use your ski lift, since you already paid for it, but not get off and just take some pictures and go down, they won't let you! YOU HAVE TO ski or snowboard your way down. They'd rather see you dead or get in an accident than let you go up and use your money's worth.

Oh yeah, blankets and pillows have cigarette holes and smells like cigarettes. I had nose-bleeding because of the dryness of the heat! in the rooms. And finally, elevators are so dimly-lit.

Room Tip: Tip is read other people's review before booking with these clowns!
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReginaC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean B, General Manager at Horseshoe Resort, responded to this review, January 29, 2013
Thank you for posting your feedback. I am sorry that you did not enjoy your experience with us.

We do allow early check-in and you can see from the review from SA below that guests do receive this. We do allow you to use your ski tickets on arrival and the day after - in effect allowing 2 days of skiing for 1 price. We do allow late check out when it will not impact guests arriving for their stay the next day.

Hot water has not been a reference concern previously and I will investigate this and your concern on blankets and pillows. Our hotel is non-smoking so this is a very odd situation to encounter.

I am sorry that you were not satisfied with the purchase of lift tickets. We do not have a gondola for photographs and we do not allow down-loading on the lifts for safety reasons. It appears that you bought your tickets as part of ski package and we do have excellent lessons available for the beginner skier.

I am disappointed that you feel so strongly negative about your experience with us. Please accept my sincere apology for any frustration this may have caused.

Sean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Horseshoe Resort

Property: Horseshoe Resort
Address: 1101 Horseshoe Valley Rd W, Barrie, Ontario L4M 4Y8, Canada
Location: Canada > Ontario > Barrie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 19 Hotels in Barrie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Horseshoe Resort 3*
Number of rooms: 141
Official Description (provided by the hotel):
There's 4 seasons of adventure waiting for you at Horseshoe Resort, only one hour north of Toronto. Whether you're here for family fun, an inspired meeting at our Conference Centre or a romantic getaway, there's a whole world of things to do. Imagine 26 Alpine ski and snowboard runs, 35 kms of groomed double track set Nordic trails, terrain park with over 20 features, two full championship golf courses, three restaurants, Amba Spa, hot tubs, saunas, Segway Off-road Adventures, Yamaha Riding Adventures, Advenuture Buggie Tours, Treetop Trekking, Horseback riding, Hummer Tours, indoor and outdoor pool, fitness facilities and weekly classes, hiking and biking trails through the breathtaking Copeland Forest, Kids Korral and Slopeside Adventures! ... more   less 
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Also Known As:
Horseshoe Hotel Barrie
Horseshoe Resort Barrie, Ontario

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