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“Perfect Hotel for our needs”

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Best Western Plus Chocolate Lake Hotel
Ranked #10 of 28 Hotels in Halifax
Certificate of Excellence
GreenLeadersBronze level
Calgary
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Perfect Hotel for our needs”
Reviewed October 8, 2013

This hotel was a stopping point for our family while we stayed in Halifax. It provided all the amenities you could need, and it is very centrally located to many important things yu may require access to while in Halifax. The street is relatively quiet, and the view out of the lakeside rooms is amazing! The staff are also very helpful and friendly.

Room Tip: Anything in the Tower facing the lake offers amazing views of Halifax.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tyler T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this review, September 11, 2014
Hello Tyler T and thanks for the feedback. We look forward to welcoming you back to Chocolate Lake one day.
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1,190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
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English first
London, UK
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 8, 2013

Stayed here twice; in 2010 and again in 2013. As a couple in 2010, with other family members in 2013. It has many things to commend it; helpful and friendly staff; comfortable rooms and a comfortable bar to relax in. The advice to get a lake-facing room is sound, as high up as you can get. We have never had problems with noise, staff or uncomfortable beds - quite the opposite. That is why we came back. Neither did we find it particularly difficult to find (especially the second time..). A broken lavatory was fixed within an hour. Yes, a ten minute drive from downtown - but there is a bus stop outside the hotel, and a taxi ride is not expensive. You can also gauge the weather over downtown from your room. The only minus marks are that parking can be tight at times (not that we had a problem, parking on the area down the ramp by the lake) and that the now free breakfast is rather chaotic, if good; and how the pressed staff keep a good humour was remarkable. You may have a long-ish wait for a lift at busy periods. When we come back to Halifax, this will be our first choice of hotel. (Don't forget to say hello to the hotel's welcome ambassador... their chocolate labrador).

Room Tip: A lake view on the higher floors.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Staffsyeoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review, October 31, 2013
Dear Staffsyeoman,

What a great review, thank you for all of your kind words! I am glad to hear you always enjoy your stay with us. We can't wait to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 4, 2013 via mobile

The hotel was difficult to find. Parking could be difficult. Breakfast was very good. We found the hotel to be close to the sites we wanted to visit. Great breakfast choices. Ask for a room facing the lake. We got in too late to get that side. We enjoyed the restaurant in the hotel. We would stay there again.

Stayed October 2013, traveled as a couple
Helpful?
Thank konane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this review, August 26, 2014
Thank you Konane for your great review! Come back soon:-)
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Calgary, Canada
1 review
Reviewed October 1, 2013

Just recently did a tour of the Maritimes. Our stay here was undoubtedly the best room that we had. The building appears to be a little older but the renovations makes it look new. the rooms were great, the surrounding area is beautiful and the location is close to all the amenities that we visited, the price point was by far the best value of any hotels we stayed at during our trip.

  • Stayed September 2013, traveled with friends
    • Value
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    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review, October 31, 2013
Thank you RickP for your kind words. I'm glad to see you enjoyed your stay and hope you will come back and visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Kentucky
Level Contributor
144 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed September 28, 2013

I stayed here twice. The first occasion was for two nights and then two weeks later for one night. This hotel is located beside Chocolate Lake which provides a nice park - like setting. On both occasions the hotel was almost completely full. Free Wi-Fi both times was strong and quick. The hotel was very quiet and I would rate their free buffet breakfast about 8 out of 10. If you feel like a snack, there's a Subway right beside the hotel. Parking in front of the hotel is limited and the only negative was the rear parking lot was totally black at night.

  • Stayed September 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank KentuckyColonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this review, October 16, 2014
Hello KentuckyColonel and thank you for sharing your feedback with us. We are blessed to have such a beautiful lakeside setting and love to hear when our guests enjoy the view.
I will have our maintenance team look into why the parking lot seemed so dark, there may have been a breaker out that we weren't aware of. Thanks for shedding light on this problem (pardon the pun)!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Level Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 27, 2013

Where should I start. It was our 2 year anniversary and since we are both students this night at the hotel was long saved up and a way of not having the everyday routine. We got there and the lady at the front desk was very nice. Got into the room and well it was supposed to be lake view but it wasn't quite what we had in mind under the term 'lake view'.
The room seemed to be clean but then we found crumbs in the couch and I think it was dog hair on the floor.
What made this experience the worst though was when our plan of sleeping in got completely ruined by the lady in the office beside our room. - Miss I am not trying to be rude but when I come to a Hotel and want to relax I really don't need to hear about your financial stuff or what kind of snow plower you have arranged for this winter season. I don't want to hear where you can safe and where you need to spend. I hope you read this and it will make you feel just as uncomfortable as it made us feel listening to it pretty much all morning. At least close your door next time, especially when you know someone is staying in the room right beside your office trying to sleep.
I did address the issue when we checked out but all they did was saying they took notice of it. Not that I expected something but I just wished we wouldn't have to leave on such a bad note because honestly I do not like giving bad reviews. In this case I just feel mad because it has really negatively affected a day that was supposed to be really nice.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Isabel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, Front Office Manager at Best Western Plus Chocolate Lake Hotel, responded to this review, September 28, 2013
Hi Isabel,

I'd like to start by saying how very sorry I am that our hotel did not meet your expectations during your stay. We strive to provide great rooms with excellent customer service. I would appreciate if you could contact me directly so we could discuss this further. Once again I apologize, and I look forward to speaking with you so I can make things right!

Kind Regards,
Stacey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara-on-the-Lake, Ontario, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2013

Nice hotel, rooms outdated but view is awesome our room overlooked Chocolate Lake. Hotel staff were great and the room was very clean and quiet. Breakfast was chaotic and the restaurant could use updating. Dinner was ok. They have a nice patio overlooking Chocolate lake which was nice.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank kfriesen3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Chocolate Lake Hotel

Property: Best Western Plus Chocolate Lake Hotel
Address: 20 St. Margaret's Bay Road, Halifax, Nova Scotia B3N 1J4, Canada
Phone Number:
Location: Canada > Nova Scotia > Halifax Region > Halifax
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Halifax
#3 Green Hotel in Halifax
#5 Business Hotel in Halifax
#6 Romantic Hotel in Halifax
#6 Family Hotel in Halifax
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Chocolate Lake Hotel 3*
Number of rooms: 142
Official Description (provided by the hotel):
BEST WESTERN PLUS Chocolate Lake hotel in Halifax, Nova Scotia is newly redesigned, offering you exceptional comfort in a gorgeous, convenient location. Visiting Halifax for business or pleasure? BEST WESTERN PLUS Chocolate Lake is the ideal hotel for you. We have everything you need and more, all in a tranquil lakeside setting. So trust the brand that makes travellers feel comfortable worldwide. This Four Star Canada Select property offers Free Hot Breakfast Buffet, Free Parking, Free Wireless and Hardwired internet, Games Room, Saltwater Pool, Hot Tub, Exercise Facilities, Conference Facilities and the Lakeside Grill. We complete the experience with a resident Chocolate Lab named Cocoa. ... more   less 
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Also Known As:
Best Western Halifax
Halifax Best Western
Best Western Plus Chocolate Lake Hotel Halifax, Nova Scotia

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