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“successful business stay”

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Best Western Plus Chocolate Lake Hotel
Ranked #10 of 28 Hotels in Halifax
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 4, 2013

I arrived quite late, but was expected, which is nice. Travelling solo on business trips & knowing that someone is expecting you at the other end is a good feeling! Room service was closed for the night, but the front desk clerk provided me with several brochures of local places that delivered food, with her recommendations. It was a 4 night business trip, room service every night was prompt, extremely friendly staff, the food hot etc. Internet service was very quick, so working at the well lit desk during the evening was easy to do.
The bed was exceptionally comfortable, as were the pillows. When you are away from home, these are very important to me!!! The hotel is situated in a lovely area of Halifax, very pleasant and safe for evening walks.
The complimentary breakfast buffets are hot, well stocked, plenty of choices for a healthy start to the day overlooking the pretty Chocolate Lake. Local newspapers are available to start the day, the staff are friendly, efficient, tables cleared quickly. Food was nicely presented, replenished quickly.
This hotel is usually my first choice when staying in Halifax for business, and will continue to be in the future. Good value, clean rooms, excellent service. Rooms appear to be renovated, at least mine was! My only request was I would rather see proper glassware in the rooms instead of wrapped plastic, but that is just a preference. Other than that, I have stayed here nearly a dozen times and will continue to in the future.

Room Tip: ask for a lake view room......very pretty view of Chocolate Lake. Just keep the curtains closed in t...
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  • Stayed: January 2013, traveled on business
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Thank 832DonnaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded February 6, 2013

Thank you so much for your feedback. We know how hard it is to be away from home-for any length of time. So we always go out of our way to make you, our valued guest, feel like you are part of our family! Business or pleasure, we can't wait to welcome you back.

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1,069 - 1,075 of 1,358 reviews

Reviewed February 1, 2013 via mobile

This is the second time we have stayed here. Staff are great and the breakfast buffet was great (could be changed up a bit as we are here for 5 nights. We had a small problem with our room that they took care of promptly. We will stay here any time we come to Halifax NS.

  • Stayed: January 2013
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Thank Gord2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

All went well with check in and the rooms were fine. Could have had better toiletries(no moisture lotion offered). Breakfast buffet included with fair assortment but gets pretty boring after 3 days.
The staff were very upbeat and helpful which is a pleasant change. Love that they have a resident Chocolate lab that often greets you at the front desk! Especially nice in summer as the property is in residential area and views a lake.

Room Tip: Ask for higher floor on lake side!
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  • Stayed: January 2013, traveled on business
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Thank HezCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded February 6, 2013

Hello HezCanada, thank you for taking the time to post your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We look forward to welcoming you back!

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Reviewed January 21, 2013

I had an excellent stay Friday and Saturday at this very very pleasant hotel.
Everything is excellent. From my arriving until departing, I used the Bar and Restaurant the service and food is excellent. The Full Cooked Buffet Style Breakfast is plentiful.
An excellent King bedroom #902 top floor at the end of the hall and overlooking the lake is fantastic! Wireless or Wired internet is flawless. I have to return to the area at least once more this year, I will be staying here again.

  • Stayed: January 2013, traveled on business
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Thank steveof5-0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded February 6, 2013

Hello Steveof5-0
Our thanks, for sharing your experience with everyone; we love to hear how we do. We are also so very happy to hear that we met all of your needs. (We also agree that your room has an awesome view!!)

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Reviewed January 19, 2013

Stayed at the Best Western Chocolate in September, 2012, with our Golden Doodle, Ceilidh. Hotel is clean, staff is friendly and welcoming, and they seem to particularly enjoy dogs. Evening meal in the dining room was very good, as was the complimentary breakfast the next morning. We were on our way to a cottage on the South Shore so only stayed one night, but would like to go back another time.

  • Stayed: September 2012, traveled with family
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1  Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A Best Western traveler
Pembroke, Bermuda
11
Reviewed January 7, 2013

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank A Best Western traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 1, 2013

Wow, what I surprise my family had at this hotel right from the start. We were there on an overnight stay for a hockey tournament Dec 28th, with 7-8 year old kids. The front desk staff seemed put out from the time my wife checked us in. Communication from the staff was like they were running a prison instead of a hotel that we rented more than 15 rooms from, hoping to have a good experience. We are a group of responsible adults who closely supervised or kids at the hotel. After several unpleasant interactions with hotel staff, with varying people from our party, I voiced my displeasure to the supervisor at the front desk. She seemed to have better things to do than to care about my concerns. This is definitely not the place to stay with any sporting team unless you enjoy being harassed your entire stay!

Scott

  • Stayed: December 2012
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2  Thank 3Scott3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at Best Western Plus Chocolate Lake Hotel, responded to this reviewResponded January 2, 2013

Hello Scott, On behalf of the Best Western PLUS Chocolate Lake Hotel, I would like to apologize for your less than satisfactory stay. I will admit that it is a very fine line that we have to walk when we are trying to accommodate guests with Hockey Teams along with guests who are not with a team. Some of our policies may seem harsh to responsible parents like you, however we have had experiences that led us to implement polices that ensure everyone has a safe and happy stay.
While maintaining peace and quiet for all guests is necessary, we will be happy to revisit these policies in the New Year and come up with a way to make all guests feel welcomed.

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Additional Information about Best Western Plus Chocolate Lake Hotel

Address: 20 St. Margaret's Bay Road, Halifax, Nova Scotia B3N 1J4, Canada
Phone Number:
Location: Canada > Nova Scotia > Halifax Region > Halifax
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Halifax
#3 Green Hotel in Halifax
#5 Business Hotel in Halifax
#6 Romantic Hotel in Halifax
#6 Family Hotel in Halifax
Price Range: $96 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Chocolate Lake Hotel 3*
Number of rooms: 142
Official Description (provided by the hotel):
BEST WESTERN PLUS Chocolate Lake hotel in Halifax, Nova Scotia is newly redesigned, offering you exceptional comfort in a gorgeous, convenient location. Visiting Halifax for business or pleasure? BEST WESTERN PLUS Chocolate Lake is the ideal hotel for you. We have everything you need and more, all in a tranquil lakeside setting. So trust the brand that makes travellers feel comfortable worldwide. This Four Star Canada Select property offers Free Hot Breakfast Buffet, Free Parking, Free Wireless and Hardwired internet, Games Room, Saltwater Pool, Hot Tub, Exercise Facilities, Conference Facilities and the Lakeside Grill. We complete the experience with a resident Chocolate Lab named Cocoa. ... more   less 
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Also Known As:
Best Western Halifax
Halifax Best Western
Best Western Plus Chocolate Lake Hotel Halifax, Nova Scotia

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