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“Great location and new renovation, but strange room”

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Cambridge Suites - Halifax
Ranked #5 of 28 Hotels in Halifax
Certificate of Excellence
Boston, MA
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location and new renovation, but strange room”
Reviewed August 29, 2011

We decided to pay more than we originally budgeted in order to stay here for our one night in Halifax a few weeks ago. The hotel is very centrally located and is within close proximity to great restaurants (I recommend the Five Fishermen) and the waterfront area - which had a neat street-performing event going on throughout the pier while we were there.

The front desk staff were pleasant and extremely knowledgeable about the area. When we checked in, the front desk agent said that we would be sleeping in an executive suite. Not knowing what that meant, we were pretty psyched (as we only booked a regular room). However, when we got to our room, we discovered that it was really a conference room with a makeshift pull-down bed in the corner. We went back down to the front desk to ask if there had been a mistake, and as they were sold out, we had no option but to sleep on the equivalent of a pull-out couch for $250 per night.

While we were assured the bed had a "memory foam" topper, it didn't help with our sleep one bit. We kept rolling into the middle of the bed, and had to readjust constantly throughout the night.

If we had been put in a normal guest room, this hotel may have received a 5 star review from me. Unfortunately our experience was ruined by the strange "guest room" they stuck us in.

Room Tip: Make sure they don't give you the "Executive Suite"
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank nut_megg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1of4bysea, General Manager at Cambridge Suites - Halifax, responded to this review, August 31, 2011
I am so sorry nut_megg that what you got wasn't what you had booked. I will definitely follow up with our team here on the necessity of making sure everyone gets what they booked to alleviate surprises. This mistake should have been avoided with some extra planning and communication. I am so sorry this happened.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (243)
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English first
Montreal, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 28, 2011

I chose Cambridge Suites because of the convenient location, and it was perfect. I walked everywhere in Halifax and this hotel is in the center of it all.

The hotel is modern and very clean, and my room was comfortable and well equipped (studio with Queen size bed) with a mini fridge, microwave, dishes and even recycling and composting bins. I really appreciated the efforts they went to as part of their environmental initiatives, including filling out a card my first night to let housekeeping know when I wanted my room serviced.

The staff at the front desk were extremely friendly and helpful; they booked a bus trip to Peggy's Cove for me and also arranged a shuttle to the airport. The hotel restaurant, Dofsky's, was also very good.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Leanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1of4bysea, General Manager at Cambridge Suites - Halifax, responded to this review, September 7, 2011
Scott T here Leanne M and all I wanted to say was thank you for staying with us and thank you for leaving such a nice review on our property.....Hope to see you again.
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London ON
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed August 28, 2011

Our family of 6 stayed in 2 rooms for 3 nights, during our east-coast trip in June.
We had a harbour view full kitchen suite for 2 adults+2 kids, and the other 2 adults stayed in a regular harbour view suite. The hotel is modern and clean.
The reception, service, and parking were great. The hotel restaurant was excellent. We had breakfast there every day, and dinner twice.
The location is ideal in downtown Halifax with most attractions and points of interest within a walking distance.
The "doers" promotion rate, 20% off, was very good value.
The only thing that would make it even better would be a pool for kids. This hotel does not have a pool, but that is not unusual for a downtown hotel.
A highly recommend this hotel. Enjoy your stay.

Room Tip: Go for the harbour view rooms
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank travelerLondonON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1of4bysea, General Manager at Cambridge Suites - Halifax, responded to this review, August 31, 2011
I wish we had a pool too travlerLondonON. We do have a few options up our sleeves though so the next time you stay with us please mention to our guest services team and we will get you in your swim trunks! Thank you and we hope to welcome you back again very soon.
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St. Marys, Ontario
2 reviews
Reviewed August 28, 2011

Every staff member is committed to customer service and service excellence . Restaurant staff ensure the morning buffet is well stocked and always fresh as well as providing every customer with a cheery good morning and making certain they find everything they need . Cleaning staff keep the rooms very clean and check with you to see if you require anything further .
We made our reservation with the supervisor of reservations Trish Patten who was exceptionally helpful, personable and professional.
We will be back next year for our 44th anniversary !

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jamck27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1of4bysea, General Manager at Cambridge Suites - Halifax, responded to this review, September 2, 2011
Hi jamck27 and Happy 43rd wedding anniversary. I am glad you enjoyed your stay with us and we can't wait to welcome you back on your 44th! See you then..............
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Burlington, Canada
Level Contributor
110 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 26, 2011

we arrived late afternoon last friday and found that one of the rooms that we had booked with two beds for our son and daughter was unavailable. they would have to either share the bed or have one sleep on the pull out couch and the other on the bed. (my wife and i had a separate room.) when i pointed out that my computer printout indicated the room configuration that i had paid for was for two double beds i was told that because i had arranged the room (as well as a car) through expedia they did not have to honour the reservation as written; that i had a "discounted rate". i quietly and firmly suggested that i would complain to both the general manager as well as to expedia and they said they would try their best for the second night but we were out of luck for the first one. i will thank "jeff" and the staff for getting us the proper rooms for the second night but my rating is low because this did not need to happen. otherwise, the hotel was clean and it's location easily accessible. the beds were not the most comfortable. breakfast was quite adequate although not overly inspiring. (my kids ate from the regular menu with the normal associated charges.) i found the lack of an in-suite safety deposit box quite surprising. internet is free eventhough we did not use it. parking is extra but convenient.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank boxsterbenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1of4bysea, General Manager at Cambridge Suites - Halifax, responded to this review, August 29, 2011
Hello boxsterbenz and thank you for reviewing our property. I am sorry for the confusion with your arrival. It sounds like the wrong words were used and that is were we let the communication breakdown. I will use your review as a training tools for our Guest Service Team. I am glad everything else seemed fine. Thank you for staying with us.
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Sydney, Canada
2 reviews
Reviewed August 26, 2011

I always find the staff at the Cambridge pleasant and helpful.
The rooms are comfortable and clean. The location is ideal for business with government offices and is close to many fine resturants.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bpdenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
76 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed August 26, 2011

This is a great place to stay if you're visiting halifax. located on almost on top of the hill, close to the citadel, the hotel offers spacious rooms with nice views. only downturn on the rooms is the insulation, you can hear anthing from the hallway ... better stick one of the pillows at the door. the furnishings are nice and modern, typically IKEA style, but great if you like a clean approach to hotel rooms.
breakfast unfortunately is a bit of a tragedy - no clean crokery, utensiles, etc. however, it is offered for free. there was only one working toaster for a hotel with close to 150 rooms? also, the area looks more like a pub and does not justice to the rest of the hotels fresh and modern approach.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank michael_zrh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1of4bysea, General Manager at Cambridge Suites - Halifax, responded to this review, August 29, 2011
Good morning michael_zrh. You sure have a lot of reviews - thank you for adding our hotel to the list..... We appreciate it. Complimentary breakfast can certainly be a challenge in a hotel with 200 suites. We are sampling with many styles of delivery and offerings but haven't found the best solution yet. We will keep trying.
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Additional Information about Cambridge Suites - Halifax

Property: Cambridge Suites - Halifax
Address: 1583 Brunswick St, Halifax, Nova Scotia B3J 3P5, Canada
Phone Number:
Location: Canada > Nova Scotia > Halifax Region > Halifax > Downtown Halifax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Halifax
#4 Family Hotel in Halifax
#5 Romantic Hotel in Halifax
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cambridge Suites - Halifax 3*
Number of rooms: 200
Official Description (provided by the hotel):
Cambridge Suites Hotel is located in Downtown Halifax across from Citadel Hill. The rooftop patio offers a beautiful panorama of the city and you're within walking distance of many downtown attractions. Guest rooms feature comfortable beds in spacious living areas and kitchenettes to make you feel at home. Complimentary Continental breakfast helps start your day while our sauna, spa tub & fitness area lets you wind down. ... more   less 
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Also Known As:
Cambridge Suites - Halifax Hotel Halifax
Cambridge Hotel Halifax
Cambridge Suites - Halifax Nova Scotia

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