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“Reservation issues”

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Digby Pines Golf Resort & Spa
Ranked #1 of 7 Hotels in Digby
Certificate of Excellence
Leeds, UK
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Reservation issues”
3 of 5 bubbles Reviewed October 1, 2013

Originally booked a queen room (no view) as rates seemed expensive. However, we received an e mail advertising a special 'anniversary offer'. We decided to cancel the booking and re book a king room with bay view. We received e mails confirming the cancellation and the new booking. On checking in, we were given a key which turned out to be for the original room booked. When we queried this, the young man at reception did not know how to deal with the situation and seemed very nervous.. His superior insisted there was no record of the cancellation and new booking. Fortunately, we were able to retrieve the email on our phone. We were able to move to a bayside room, but no kings were available.
Although we were eventually given a room at the reduced rate, it was unacceptable for the hotel to have no record of the cancellation and new booking despite having emailed us on both occasions with confirmation reference numbers!
The room itself was comfortable, though small. The bathroom was a bit dated.
We did not have breakfast as it is very expensive. However, we did enjoy the evening meal.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaspersdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHR, General Manager at Digby Pines Golf Resort & Spa, responded to this review, October 2, 2013
Thank you for vacationing at the Digby Pines. On behalf of the Digby Pines team, we want to apologize for your less than expected experience and for the confusion that took place while on property. Please feel free to reach out to me directly at rleblanc@digbypines.ca so I can help rectify this issue. We hope to welcome you back for the authentic Digby Pines experience that we’re known for.

Talk to you soon,
Rene LeBlanc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Brooklyn, New York
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 28, 2013

Digby Pines is not just an big old hotel but a full service resort with a spa, golf course, nice grounds, etc. etc. We were there for two nights as our home base to tour that area of Nova Scotia by car. We can not comment on anything but the hotel as we did not use any of the other facilities. The Hotel building is old but well kept. Our room was a large two bathroom unit overlooking an extension the bay. The room was comfy, clean and very quiet. As we were celebrating our anniversary they had a treat for us of two cordial drinks and chocolates. The staff of the hotel was mostly young people but very nice and accommodating. The restaurant is pleasant and overlooks pretty grounds and the water. The restaurant staff was mostly nice except for one overly stiff maitre de. The food was forgettable and not cheap. It bears mentioning that this property is now operated by the Province as is The Keltic Lodge. All in all, we had a good experience there and would recommend especially if you get a good package price. Be aware there is only one elevator and if that is down you'll have to use the stairs.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank prostho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHR, General Manager at Digby Pines Golf Resort & Spa, responded to this review, September 30, 2013
Happy Anniversary! Thank you for taking the time to share your Digby Pines experience with us. We’re glad to hear that you enjoyed our historic resort, surrounding Bay of Fundy views, friendly staff and newly renovated accommodations.

We’re sorry to read that your dining experience didn’t exceed your expectations. Our kitchen staff is committed to providing a delicious and local experience for all of our guests. Please feel free to contact me if you wish you further discuss.

We hope we get the opportunity to welcome you back to the area. You still have so much to explore!

Until then,
Rene LeBlanc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
novascotia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 26, 2013

what a enchanting hotel, very impressed about all of it, especially the wonderful staff. everyone is super nice and helpful. well kept gardens, pool and hotel. wish we could have stayed longer, we will be back

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank llpslulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHR, General Manager at Digby Pines Golf Resort & Spa, responded to this review, September 30, 2013
Thank you for choosing to stay at the Digby Pines and for sharing this TripAdvisor review. We’re delighted that you had such a memorable experience while enjoying our wonderful staff, well kept-gardens and outdoor pool.

We can’t wait to welcome you back.

Until then,
Rene LeBlanc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
136 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed September 24, 2013 via mobile

Breathtaking view elegant furnishings and outstanding staff. I cannot say enough about the wonderful staff. They are pleasant and so accommodating you will feel so special. Enjoy the grounds and the overlook.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pamperedPennsylvania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHR, General Manager at Digby Pines Golf Resort & Spa, responded to this review, September 25, 2013
Thank you for choosing to stay at the Digby Pines! We’re delighted to hear that you enjoyed our breathtaking views, elegant furnishing and outstanding staff. We’re glad to read about your memorable stay.

See you next time,
Rene LeBlanc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

We came to Digby Pines by chance last year and we planned our whole vacation around it this year!! It's a magical older hotel surrounded by acres of beautiful lawns, flower gardens and forests, while facing the Annapolis Basin... gorgeous water views too. We always request a Basin View King room which is more like a suite. Though the bath is smaller, the rest of the room is grand. A couple of high back chairs, a couch (pullout), 2 dressers, closet, etc. The dinner and desert chefs are first class. Our dinners were always delicious and creatively plated! Plus coming from a big overpriced city, it's a delight to have a decent serving size with very reasonable prices!! Make time for a spa appointment and ask for J.C. We can't say enough about all the staff. They are professional, friendly and helpful. No request is too much trouble. Be prepared to be pampered if you choose to stay at the beautiful Digby Pines!!

Room Tip: Choose a Basin View King room. Well worth the extra money!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LUCKYLADY10_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHR, General Manager at Digby Pines Golf Resort & Spa, responded to this review, September 25, 2013
Thank you for returning to the Digby Pines and for sharing this TripAdvisor review. We’re happy to read that you had such a magical stay at our historic resort. It sounds like you had a very relaxing vacation while in the hands of our talented AVEDA spa staff.

We can’t thank you enough for all of these kind words and we can promise you that we will be sharing these comments with our associates.

We look forward to welcoming you back!

Until then,
Rene LeBlanc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
P.E.I., Canada
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

My husband and I recently had the pleasure of staying at the Digby PInes in Digby. I cannot express how impressed we were with the accommodation, the food, and the service that was extended to us. We have travelled far and near over the years and I can honestly say that the Pines was, overall, the best we have experienced. The staff at the reception desk was so helpful and Linda went beyond the call to see that we got the accommodation we wanted. They were all so patient and gracious. I would recommend this place to anybody and everybody - the rates were great for what we received and the food in the dining room is excellent, including the service. The place has a great golf course where my husband played and really lacks nothing.

Room Tip: Look for a room with a view - cottage #17 is wonderful and so quiet and peaceful
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mandjleefe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHR, General Manager at Digby Pines Golf Resort & Spa, responded to this review, September 25, 2013
Thank you for taking the time to share your experience with us! We’re delighted that you and your husband had such a fabulous stay. Linda is a great asset to our team and we will be sure to share your kind comments with her.

We’re happy to hear that you both were able to enjoy our delicious cuisine, friendly service, affordable rates and newly renovated accommodations. We can’t wait to welcome you back to our Nova Scotia resort.

Until next time,
Rene LeBlanc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Truro, Nova Scotia, Canada
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

We stayed one night at the Resort and thoroughly enjoyed it. We arrived mid afternoon and had a stroll around the grounds and through a walking trail. We then sat outside ( it was a lovely day ) and enjoyed the view across the water. We had a nice dinner in the dining room even though our waitress was a bit cold. The next morning we had a delicious buffet breakfast which was well presented. There are a number of cottages spread out over the property which look to be well maintained. We would certainly stay there again if the opportunity arose.

Room Tip: Our room was at the back of the resort. I would say one at the front would give one a nice view.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHR, General Manager at Digby Pines Golf Resort & Spa, responded to this review, September 23, 2013
What a review! Thank you for taking the time to share your experience with us on TripAdvisor. Walking the hiking trails, relaxing with the Bay of Fundy views and enjoying delicious meals in Churchill’s - we’re thrilled that you had such a memorable and fantastic stay.

We can’t wait to welcome you back to the Digby Pines.

Until then,
Rene LeBlanc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Digby Pines Golf Resort & Spa

Property: Digby Pines Golf Resort & Spa
Address: 103 Shore Rd, Digby, Nova Scotia B0V 1A0, Canada
Phone Number:
Location: Canada > Nova Scotia > Southwest Nova Scotia > Digby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Digby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Digby Pines Golf Resort & Spa 3*
Number of rooms: 147
Official Description (provided by the hotel):
The Digby Pines Golf Resort and Spa is a Nova Scotia resort with casual elegance overlooking the Bay of Fundy. The Nova Scotia golf resort is located just 2 hours from Halifax, Nova Scotia's capital city. The 100% smoke free resort features the best of Nova Scotia accommodations with 147 total guestrooms, including 85 well appointed rooms and suites in the main chateau. For a more intimate, secluded setting choose from among the 31 one, two and three bedroom Maritime cottages nestled around the spacious grounds. Each has its own cozy living room with a fireplace and veranda. Complimentary wireless internet is available in the Grande Lounge and meeting rooms. Digby Pines is the perfect spot for a Nova Scotia vacation with its breathtaking beauty, AVEDA concept spa overlooking the Bay of Fundy, gothic style outdoor heated pool, wooded hiking trails, lawn croquet, shuffleboard and fitness centre. Play a round of Nova Scotia golf at the par 71, 18 hole picturesque Pines Golf Course, one of Stanley Thompson's masterpieces. For a true taste of dining luxury, experience the cuisine of the Nova Scotia resort's renowned Churchill's Restaurant and Lounge, an award winning Nova Scotia restaurant. Casual meals are served at the 19th Hole Clubhouse & Eatery, offering a panoramic view of our award winning golf course. Digby Pines is also the perfect setting for a Nova Scotia conference with 6 meeting rooms with a capacity for up to 250 - 350 dependent on event and set-up. ... more   less 
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Also Known As:
Digby Pines Hotel Digby
Digby Pines Resort Digby
The Pine Resort Digby
Digby Pines Golf Resort & Spa Nova Scotia

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