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“So so accommodation”
Review of Comfort Inn Sydney

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Comfort Inn Sydney
Ranked #5 of 7 Hotels in Sydney
Toronto, Canada
1 review
“So so accommodation”
Reviewed August 10, 2012

Room 212, there was no hot water for the sink. I reported it to the front desk staff and was looked after immediately, excellent! But, when we asked the 2 staff at the desk the best way to get to Glacé Bay, the male staff said he does not know.

Continental breakfast was awful, coffee was watered down. The hallways on the second floor was airsprayed constantly to keep it frsh smelling. No elevators up to second floor that made it more difficult for individuals with mobility issues and, the staircases were located
At both ends of the hallway, away from the middle part of the building where the reception desk was.

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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dado_alconcel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, August 15, 2012
Thank you for taking the time write a review of the Sydney Comfort Inn, and we thank you for raising both the positive and constructive comments. We will ensure we use your comments to improve areas which may be letting us or our guests down. It does appear we are doing some things well, and your comments will help us improve the other areas.
Again, I do thank you for sharing your experience and we would welcome the opportunity to once again have you as our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 1, 2012

The hotel staff were very helpful in showing me how to access the free internet service and offer directions to restaurants in the area. My room was clean and comfortable and all staff that I met were very friendly and helpful. This hotel is a good choice for business travel and I would recommend it for its convenient location.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IslandgirlEMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, August 15, 2012
Thank you for your kind review. We are pleased to hear that you enjoyed your stay at the Sydney Comfort Inn. I am always pleased to hear that our staff members were friendly and helpful, and I will be sure to share your comments with the Team! I am also pleased to hear that you found the accommodations clean and comfortable.
Thank you once again for taking the time to comment regarding your recent stay and for recommending us to other business travelers. We look forward to serving you again the next time you are in Sydney.
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Kitchener, Canada
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 24, 2012

We booked this hotel through Priceline so you never really know what you are going to get. While we got a good price, I wouldn't return. The hotel needs a good refresh. The rooms were ok. The free breakfast was less than appealing.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, August 15, 2012
Thank you for posting such honest and helpful comments. I am sorry to hear that the breakfast and the overall décor did not meet your expectations. Feedback such as this is very helpful when we are considering what improvements can be made to enhance the experiences of our guests. .
Please accept my apology for a less than perfect stay, and although you mentioned that you would not return to the Sydney Comfort Inn, I do hope that you will reconsider and return for an experience that exceeds all of your expectations.
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Ajax, Canada
Level 5 Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 16, 2012

I have to agree with other reviewers with respect to the smell of smoke in the hallways, some of it creeping into the room. Not pleasant. Apart from that, this was a typical Comfort Inn. The room was fine. The continental breakfast had a decent variety of items to eat and drink, although it was pretty much necessary to take everything back on trays to our room, as there were only handful of seats in the area off the lobby. If you want to spend more in the Sydney area, you can probably find better accommodation, but if you spend less, I doubt you'll get as good as this Comfort Inn.

Room Tip: If you have a problem with the smell of cigarette smoke, you might be challenged to find a "fre...
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiggerM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, August 15, 2012
As General Manager, guest comments are invaluable to me, and I thank you for taking the time to review your recent stay at the Sydney Comfort Inn. It is feedback such as yours that allows us to learn and to create a more enjoyable stay for all of our valued guests.
Once again, I thank you for your suggestions for improvements, and we look forward to welcoming you back the next time you are in Sydney!
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NY
Level 6 Contributor
280 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
Reviewed July 12, 2012

Man, the bed was awful! We both woke up with terrible backaches because the bed was so hard. Another thing that bothered us was the smoke from adjacent rooms: we were on the 2nd floor in a no-smoking room but the minute you opened the door from the hall, a wall of smoke hit you. It wafted under the doors and we smelled it all night. Suggest you ask for a room AWAY from the smoking area.
Nova Scotia, we found, was over-priced just about everywhere we went. Hotels were averaging $150 a night and these were nothing special, believe me. This Comfort Inn would be correctly priced at about $100 per night, maybe less. The continental breakfast was scant the day we were there and there are 4 tables in what looks like a converted storeroom with no decor at all . Otherwise there is no place to sit. Again, overpriced for what you get.
But on a positive note, the desk clerk was friendly and helpful. The place was clean.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crickerpicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, August 15, 2012
Thank you for your candid review of the Sydney Comfort Inn. We appreciate all feedback, as we are continually seeking ways we can improve our product and our service.
I am sorry to hear that the breakfast was not what you were expecting, but I am very pleased to hear that the desk clerk was friendly and helpful, and that the room was clean.
Thank you once again for taking the time to comment about your stay with us. I hope we have the opportunity to serve you again the next time you are in Sydney!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moncton, NB
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 8, 2012

I had a one night stay here with my mom. The man at the desk was very nice and the room was clean. It is in a good location and we were able to park no problem. The breakfast was sufficient...it was a free continental and there was a nice assortment. I would definitely stay here again.

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, Manager at Comfort Inn Sydney, responded to this review, July 24, 2012
Thank you for taking the time to leave a review and we look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level 5 Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 6, 2012

Stayed 5 nights and enjoyed the stay. Room was an exterior room so we had access to parking outside the patio door. Quiet room location even though we were only 4 rooms from front lobby.

Breakfast served in am included, boiled eggs, varieties of toast, waffles, english muffins, bagels, cheese, granola bars, muffins, and on first day yogurt. There was also coffee and tea throughout the day with packaged cookies and fruit. Cons -The breakfast eating area is poorly laid out as only two groups of four can sit - I realize space is limited but some of it was wasted.

The room had two double beds, a microwave, small fridge and standard hotel room equipment. Bathroom was clean. There is no fitness room at this hotel. Only thing that could have made this hotel better was to have queen beds or king with a pull out as options and to incorporate a fitness room.

Location is great as it is only $5 to cab it down town or you can walk it. Quite close to Wentworth Park and therefore the boardwalk is not much further.

The staff was great and friendly. Would stay here again

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunseeking17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, Manager at Comfort Inn Sydney, responded to this review, July 24, 2012
Thank you so much for taking the time to share your experience about your stay with us. Our team works very hard to ensure that our guests are comfortable and treated like they are at home. It is great for them to see feedback such as yours.

We appreciate that you took the time to recommend our property on TripAdvisor and we hope you will return again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Sydney

Property: Comfort Inn Sydney
Address: 368 Kings Rd, Sydney, Nova Scotia B1S 1A8, Canada
Phone Number:
Location: Canada > Nova Scotia > Cape Breton Island > Sydney
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Sydney 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Comfort Inn Sydney, Nova Scotia is now All New Just for You. Newly-Renovated Guest Rooms and Lobby, Free Hot Breakfast, and now 100% Non-Smoking. Comfort Inn Sydney is the place to stay for your day trips to the Cabot Trail, the Cape Breton Highlands or Fortress of Louisbourg. We are centrally located minutes from historic downtown Sydney and our friendly staff is always available to provide your home away from home. Our 60 newly renovated guest rooms are fully equipped with free WiFi, 32" LCD TV's, coffee makers, irons and hair dryers. Enjoy our Complimentry hot breakfast as the perfect start to your day of touring beautiful Cape Breton Island. ... more   less 
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Also Known As:
Comfort Inn - Sydney Hotel Sydney
Sydney Comfort Inn
Comfort Inn Sydney Nova Scotia

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