I am new to the area and visited the bakery a few times. Their pastry is a little high priced but worth having once in a blue moon, only because of the price otherwise I would have it at least every week.
Their service is usually good but not exceptional as there seems to be just 1 person doing most of the waiting and cashing. I have had breakfast there with my wife and really enjoyed their pastry when fresh. The sandwich was good but nothing to rave about.
I went recently with a visiting friend and boasted of how good the pastry is.
I ordered an item which was put into a brown bag for take away. As soon as it was bagged it was dropped, an honest mistake. However the young lady who dropped it then assumed I did not realise, (since she bagged it behind the main pastry counter), and visibly glanced at someone inside the kitchen area who I could not see then proceeded to hand me the dropped pastry.
Now I know it may have been in a bag and possibly not touched the ground but there was NO acknowledgement of it being dropped neither an apology nor replacement of with a fresh pastry. I still continued and got some bread and another treat hoping that she would eventually admit her mistake but at the end of my transaction no such luck.
In the food industry this is a definite NO, and worse yet for a returning and previously loyal customer. I have chosen to no longer patronise and if the owners are reading this you would know why so please don't let it happen again to anyone. It is better to lose the cost of one pastry than to lose a returning customer.
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