My sister had done our reservation, and on arrival the rooms we were given were not the same at all (2 king suites reserved). We were not told on booking that there is NO parking for the hotel....except on the street at meters (although the visitor centre will give you a 3 day exemption pass for the meters) and this was a huge issue for me. The young man at the desk when we checked in was pleasant but did not in any way try to rectify the problems. However...the next day a new person at the desk saved the day by finding me a parking pass, and adjusting our room. The hotel is clean, the cleaning staff very pleasant. If Susan is at the desk I bet you will be problem free! However, I did ask to speak to the manager regarding the issues and he never responded to my request which I thought was a bit poor - I guess he assumed Susan would handle it - however since it was him my sister had spoken to when she phoned to reserve I thought it would have been good to speak with him! We happened to be there for 4 nights during a very warm spell & thankfully there are few portable AC units - I hope they get more of them. Our 1st room was very small & 1 tiny window so we would have been miserable, but Susan arranged for us to be moved to the style of room which was on the reservation so it was much better. The downtown location was only mildly noisy late at night at it was minimal - worth a bit of noise to be so convenient to many things...including the fabulous visitor centre, museum & walking trails. Didn't eat in the restaurant affiliated with the hotel - but ate in the bar & it was good...bartender very pleasant.
- Official Description (provided by the hotel):
- Totally renovated end of 2008, all the rooms have new duvets and covers, pillow-top mattresses, new furniture and free Wi-Fi. In the heart of the city with onsite restaurant and lounge, also adjoining the largest mall in town. ... more less
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- Also Known As:
- Yellowknife Hotel Yellowknife