I booked the Explorer on the 1 800 line and when arrived, they said there was no reservation. I called the 1 800 # and was told they mistakenly booked me into the Frobisher in Iqaluit. This is an understandable mistake but the staff at the Explorer saw this as my fault and would do nothing for me- they were full- and all they would do is sell me the most expensive room after 11 PM- and the desk clerk was arrogant and haughty. Locals advised me they call the "Explorer" the "Exploiter" and people at a convention there indicated that staff was frequently wrong in directing them to conference rooms, and then as equally rude to them as they were to me. The many positive reviews may be valid, but this hotel is not the place to correct a misunderstanding. My relationship with hotel is very, very over and I will spend my dollar at Coast from here on in.
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- Also Known As:
- Explorer Hotel Yellowknife