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“Very Comfy!”
4 of 5 bubbles Review of Explorer Hotel

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Explorer Hotel
Ranked #1 of 10 Hotels in Yellowknife
Certificate of Excellence
Stratford, Canada
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Very Comfy!”
4 of 5 bubbles Reviewed July 30, 2013 via mobile

We were in town for a wedding and booked a large suite in order to host family. Room was spacious but more importantly for any hotel, the bed was so comfortable with a soft mattress and great pillows. Staff are very friendly and helpful attending to every request be it large or small. Maybe we had "the best room in town" but still a comfortable bed and friendly staff is all we ask for.

Stayed July 2013, traveled as a couple
Helpful?
Thank Yakster007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl S, General Manager at Explorer Hotel, responded to this review, July 31, 2013
Thank you for staying with us and for writing a review on your visit. From the moment you arrived to the time of check-out, we're delighted to hear that you had a memorable and exceptional experience. We believe that this type of experience is what differentiates us from other hotels. We hope we have the pleasure of seeing you again..

Karl H Schaefers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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405 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ohio
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

My wife Marlene and I spent three days and nights at the Explorer en route and coming back from our fabulous fishing trip at Plummers Arctic Lodges on Great Bear Lake. Plummers enthusiastically endorses the Explorer, and it is a major departure point for their guests. The rooms are spacious and quiet; the tub just right for weary fishermen soaking their tired bones. The staff is extremely helpful at all hours. The hotel is well located for an easy stroll around a lot of Yellowknife's stores. While the restaurant offers great fare, a great view and a fireplace, you should be careful when ordering. Breakfast was great, but we ordered a "bowl" of admittedly delicious seafood soup for lunch and received two smallish CUPS of soup for a $30.00 lunch the size of a modern airplane snack. We did better ordering the meaty wings from the Trappers Bar for a light supper and some free hors d'oeuvres. Don't misunderstand us, the food at the restaurant is of superb quality, but you'd be better off going with the specials at lunch instead of taking the "a la carte" route. This is, overall, a great place to stay. We'd do it again in a heartbeat!

Room Tip: Rooms on "back" side are best views. The higher the better.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pescher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl S, General Manager at Explorer Hotel, responded to this review, July 30, 2013
Thank you so much for such a wonderful review! We are happy to hear that you found our service and our property to your complete satisfaction. We look forward to welcoming you back to the Explorer Hotel in Yellowknife

Until then,

Karl H Schaefers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Georgia
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 28, 2013

Stayed in the Explorer twice (3 nights) while passing through Yellowknife. Rooms were well appointed. Eight floors w/ 2 elevators. Store room for luggage. All the basics are there. Some wear noted in the bathrooms, but otherwise very comfortable. Good dining room with ample breakfast choices, including huge buffet. Hotel is a short walk from the Northern Frontier Visitor's Centre (good exhibits & gift shop; also maps) and Prince of Wales Northern Heritage Center (museum & archives). Short walk to center of Yellowknife, banks/ATMs, etc.

Room Tip: Ask for room facing west for a view of Frame Lake.
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccpineoiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl S, General Manager at Explorer Hotel, responded to this review, July 30, 2013
Dear CCPINEOIII

Thank you for writing a review and staying with us at the Explorer Hotel. We are happy you enjoyed all the amenities on property and our proximity to everything downtown.

We hope your travels bring you back to Yellowknife again.

Until then,

Karl H Schaefers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naper, NE
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed June 20, 2013

With Yellow Knife as our destination, I left with a group of Harley riders in early August, 2012, for another great adventure. After logging nearly 3,000 miles of beautiful riding through northern United States, western Alberta, eastern British Columbia and southern Northwest Territory, we arrived at the beautiful city of Yellow Knife. The entire trip was blessed with beautiful weather, scenery that can't be described and people who went out of their way to be friendly and helpful.
When checking in at the Explorer Hotel, we asked permission to park our bikes close to the front entry where there would be security cameras and good lighting. The request was denied and we were told to park on the hill at the far end of the hotel. I asked a staff member if it would be safe to leave some camping gear on the bike and was told immediately to remove anything of value. The parking area was covered with large loose gravel and not fit for motorcycle parking.
The dream trip turned into a nightmare about two hours after checking in. All five Harleys were lying on their sides. Hotel management apologized but would not accept any responsibility or give any discount on the expensive rooms. They didn't even offer a free cup of coffee or a beer.
In the past 13 years I have logged over 160,000 km (100,000 mi) on my motorcycle across Canada and the US and have been a guest in over 150 hotels, motels and campgrounds. Of these, the lack of responsibility and the marginal service given at the Explorer Hotel puts it at the top of my "Do Not Return or Recommend" list. If you are riding a motorcycle or even own one, don't waste time checking out the Explorer Hotel.
They should be ashamed of themselves!
Submitted by Larry Anderson; Nebraska, USA

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl S, General Manager at Explorer Hotel, responded to this review, June 21, 2013
This review was already posted last August. Please see our reply from Aug. 30th 2012
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

I stayed here with my husband while he was competing in the WSCC mine rescue competition and liked the stay. We were on the 7th floor, pretty quiet since it seemed like only his teammates were on the floor with us. Trapper's Grill was a great restaurant, the seafood chowder was awesome! The lounge was excellent as well, the female bartender actually learned how to make my drink (a silver cloud, it must be a Saskatchewan only drink).

Stayed June 2013, traveled as a couple
Helpful?
Thank JenGelowitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl S, General Manager at Explorer Hotel, responded to this review, June 19, 2013
Dear Jen Gelowitz

Thank you so much for taking the time to comment. We are happy to hear that you enjoyed your stay with us. Amy the bartender says hello. We look forward to having you stay with us again… maybe for some more silver clouds.

Thank you

Karl H. Schaefers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta, Canada
Level Contributor
58 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 15, 2013

I will say this hotel is the nicest town (esthetically) in town. For a new hotel, tv's are still old tube style which is unusual-was surprised. Check-in was slow. For my tastes, the bed was not comfortable--"springy"-not common to feel springs in beds nowadays. The room was exceptionally hot--the windows do not open, there is no ac, heat was off and there was nobody on staff to fix it....I asked for a fan to make it tolerable-they didn't have any.....overall experience ok...

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrequenttravellerCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl S, General Manager at Explorer Hotel, responded to this review, May 17, 2013
Dear FrequenttravelerNT

Thank you for your recent visit and review. I apologize for your issues with the room.
We are in process of upgrading all of our TVs .

Please feel free to contact me , so we can discus this further
gm@explorerhotel.ca


Best regards

KH Schaefers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Our tour package included three nights stay at the Explorer Hotel and the hotel organises free transfers from the hotel for guests. Our room had an amazing view of the beautiful winter wonderland that was Yellowknife with a perfect east view of the sunrise.

Given our main focus was on Aurora viewing at night time, the black out curtains were great and helped your sleep the next morning after getting home at 2.30am! The restaurant was great but you do need to book or your won't get a seat! very close proximity to town, grocers, drug store and other restaurants which was handy - as well as a nice close stroll to the visitor centre and heritage centre.

Our only issue was that we were double charged for our food bill after we had left the hotel and ended up having to file a dispute transaction with our bank as the hotel didn't get back to us with an answer. But like I said this was the only hiccup and we would recommend this hotel to everyone intending on staying in Yellowknife.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kat_Leah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl S, General Manager at Explorer Hotel, responded to this review, May 10, 2013
Dear Kat_Leah
We always enjoy reading and receiving feedback from our guests and we want to thank you for taking the time to provide comments on your recent stay. We are very sorry regarding the double charge at our Restaurant. Please contact me at gm@explorerhotel.ca to solve the hiccup.

We are happy to hear you enjoyed your stay and look forward to welcoming you back to the Explorer Hotel in the near future.

Regards

Karl H. Schaefers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Explorer Hotel

Property: Explorer Hotel
Address: 4825 49th Avenue | Box 7000, Yellowknife, Northwest Territories X1A 2R3, Canada
Phone Number:
Location: Canada > Northwest Territories > Yellowknife
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Yellowknife
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Explorer Hotel 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Explorer Hotel Yellowknife

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