I wrote a previous review of this hotel about a year ago and I thought I needed to revise it but in re-reading I realize that in fact nothing has really changed. The fundamental problem with this hotel is related to the design and the HVAC system. And no you can't open the windows if your room is a sauna (as mine has been).
If you are in a room next to an elevator the low frequency hum generated each time the elevator moves, will drive you nuts.
Some rooms are too hot and others too cold. In reading previous reviews I note similar complaints - it seems the managers can't or wont fix the HVAC so that guests can actually regulate the temperature of the room. Its also EXTREMELY dry in this hotel. I know YK can be dry but that's why humidifiers were invented.
Front desk staff in the hotel are consistently underwhelming, somewhere along the lines of a Motor Vehicles registry. They get the job done but dont seem to take much pleasure in it. On the other hand, the cleaning staff always have a smile. Oh and Jennifer in the bar is another exception. New menu is an improvement but I would still prefer to not eat on the property if I can avoid it.
One thing I really noticed the last few times I stayed is that the bedspreads are very worn out and frankly its getting kind of disgusting. They'd be better to get duvets with covers that can be washed with each guest turnover.
So you ask why do I keep going back; the Coast Fraser Tower (best in the city in my opinion) is frequently sold out, and the Yellowknife Inn, the only other decent downtown hotel, offers much smaller rooms, is often loud at all hours of the day and night, and smells like fried food.
So here's hoping the Explorer sees fit to invest in better HVAC, soundproofing for elevator adjacent rooms and new bedding. Do it soon before your reputation takes too many more hits.
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- Also Known As:
- Explorer Hotel Yellowknife