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“Great food, terrible service!” 3 of 5 bubbles
Review of Manna European Bakery & Deli

Manna European Bakery & Deli
Ranked #1 of 5 Bakeries in St. John's
Price range: $4 - $11
Cuisines: Canadian, Cafe, European, Delicatessen
More restaurant details
Restaurant details
Good for: Dining on a budget, Families with children
Dining options: Lunch, Breakfast, Dinner, Delivery, Seating, Takeout
St. John's, Canada
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great food, terrible service!”
3 of 5 bubbles Reviewed April 24, 2013

Food is excellent, but the customer service is terrible. Staff are rude, make snide remarks and do not treat the customers very well at all. Clearly I am not the only person who feels this way....

  • Visited April 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
5 Thank CB14_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crusted, Owner at Manna European Bakery & Deli, responded to this review, May 6, 2013
Thanks for taking the time to express your concern. We are sorry you had the type of service you describe.

Most of our staff have long service and we would expect more from everyone. We hope the issue you experienced was unique. As owners we, and our senior managers are scheduled so at least one of us is in the store at all times. If the 24th was the date of your poor experience, there should have been several of us available.

We are glad the food was right and hope we will have another chance to show your experience was an unfortunate, but isolated case.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

Visitor rating
    36
    26
    11
    4
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
toronto ontario
Level Contributor
31 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“It doesn't get better than this”
5 of 5 bubbles Reviewed February 6, 2013

I just had breakfast, before the rush of fanatically loyal customers jam Manna's for lunch. Breakfast is a serve yourself continental feast for $5.00. Great coffee, fresh fruit, your choice of buns, pastries, muffins and juice. I am hooked and will be going here every time I am in St. John's. The service is exemplary, warm and relaxed. Mind you I was there in between their rush hours, when the place reportedly is jammed to the rafters. But jammed for good reason. I watched the staff make their lunch hour sandwiches, to die for. I also had a good chat with the owner Chris, who when I chose a tasty almond croissant, said," Wait a second, let me get you a fresh one." It was very fresh, mind you the one he set aside was baked that morning in their ovens, fresh enough by most bake shop standards.

I have read the other reviews and found the staff, very friendly and helpful, especially as I did not know that the breakfast was self-serve to start.

  • Visited February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank hobie.mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crusted, Owner at Manna European Bakery & Deli, responded to this review, February 16, 2013
Mike,

Thanks for the review. It was very kind of you.

As we discussed, we are at our best with regular customers, and fortunately after 30 years we have lots.

We look forward to your future visits.

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, Canada
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great Sandwiches”
5 of 5 bubbles Reviewed January 21, 2013

My co-workers and I really enjoy lunch at Manna. The breaded chicken breast sandwich on pretzel bun is the best!

Visited September 2012
Helpful?
Thank MarjorieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Tasty Food but Terrible Service”
3 of 5 bubbles Reviewed December 17, 2012

The sandwiches are about the best you'll find in St. John's. Fresh bread, meats and veggies. What more could you ask for. However, a major downfall is the complete lack of feeling welcomed. It's a hostile envrionment with staff not even cracking a smile and mostly bickering at each other on the two occassions which I visited. The way they spoke to one another was so terrible by the time I returned to work I was still in shock. If the could raise the moral in this place I would rate it as excellent. However, with the combined service and quality its a mere average.

Visited December 2012
Helpful?
4 Thank Blaj32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Delicious food but extremely long wait”
4 of 5 bubbles Reviewed September 27, 2012

I should start by saying I hate line ups especially slow moving line ups! The breaded chicken sandwich on pretzel bread is soooo good that I stand in that slow moving line up. It is one of the best sandwiches I have ever had. The line up however is the definitely the downfall to this bakery/deli.

  • Visited September 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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