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Reviewed February 18, 2019 via mobile

Visited the Jag for three days on business. It’s a really nice hotel with massive rooms. The hotel has a music theme, and I am not normally a fan of themed hotels. Though the theme is subtly done and largely in the bar/restaurant and foyer. Staff were super friendly and helpful taking in Amazon deliveries for me. St Johns has a small centre and there are lots of good bars and restaurants within walking distance. I would certainly recommend.

Date of stay: February 2019
Trip type: Traveled on business
Thank Kanubles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory A, Marketing Manager at JAG, responded to this reviewResponded February 26, 2019

Thank you so much for the great reviews. We are so glad that you enjoyed your stay with us. We hope the rest of your time in St. John's was also enjoyable and hopefully on your next visit to the city we will see you again.

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Reviewed February 15, 2019

Just got back from the JAG hotel and had to leave a review. Loved our stay on the 4th floor with very comfortable bed, great climate control and lovely view of signal hill! Beautiful shower, all local bathroom products and even a dental floss dispenser! From the moment you enter the hotel, you are treated very warmly. There are doormen who welcome you and who also help keep traffic at the entrance from being congested! The staff at the reception desk were courteous, fast and very friendly. Would definitely stay there again.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Lorraine Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory A, Marketing Manager at JAG, responded to this reviewResponded February 26, 2019

Thanks so much for taking the time to leave us a review. We greatly appreciate the feedback and so happy to hear that your stay was enjoyable. Hopefully, we will see you again soon!

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Reviewed February 14, 2019

One of the best Hotels in St. John's by far! Good location and service over the top. From check in to check out, housekeeping and doormen, everyone was professional, courteous and extremely helpful.Room are spacious and very well appointed. Will stay here again the next time I'm in St. John's.

Room tip: Unless you enjoy listening to container ships being loaded and unloaded, as for a room that doesn't face the water.
Date of stay: February 2019
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank NedChiwalski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory A, Marketing Manager at JAG, responded to this reviewResponded February 26, 2019

Thanks so much for the 5-stars! We really appreciate it. It is awesome to hear that you had such a great stay with us. We hope the rest of your time in St. John's was also enjoyable and we look forward to seeing you again soon.

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Reviewed February 12, 2019

This isn't a big, opulent palace like the Plaza or anything. It has an unprepossessing lobby, very understated. What sets it apart is the high level of service. Everyone from the front desk people to the restaurant servers to the doormen/valet drivers were seriously on top of their games. The hotel itself has a quirky, classic rock theme. The room we had was nicely sized, has a nice roomy bathroom with a "raindrop" shower. I even found the bed to be comfortable, and I NEVER find hotel beds comfortable. If you're not a classic rock fan, you might find the decor/music/etc. annoying. Do yourself a favor and get past that. It's worth it.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank rawier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory A, Marketing Manager at JAG, responded to this reviewResponded February 26, 2019

Thank you so much for taking the time to leave us a review. We greatly appreciate the feedback. So glad to hear that you enjoyed your stay and we look forward to hopefully see you again on your next visit to St. John's.

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Reviewed February 7, 2019

The Jag is a fun boutique hotel that is a refreshing break from the cookie-cutter mold. The service is very helpful and the hotel is well located, clean and well appointed.

I originally asked for an ocean-side view which in this case was a mistake - the "ocean view" rooms overlook a ship yard which has heavy machinery that works well into the night and is very noisy. I asked to be moved to the other side and the hotel was very accommodating.

What strikes me as unusual about this hotel is that it cares enough about special touches like chocolates in a turn down service and fun rock-themed posters and signs, not one but two door men, and even a dental floss dispenser ... and yet in both rooms I stayed in, there is no hook to hang your towels in the bathroom! The hotel has a program to encourage environmental responsibility, but if you have no cleaning service and there is no place to hang your hand towels/face cloths this becomes unworkable for a week stay.

It's odd, as a hook or bar for a towel is definitely standard even in a basic hotel. I asked two employees about it and they both said everyone comments on that, and yet still no hooks! I wonder if the hotel might do well to focus more on the fundamentals to get those right and then look at the whimsical extras like John Lennon-themed cards for the turn down service.

Room tip: Avoid the ocean-facing rooms
Date of stay: February 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank 175carolinek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory A, Marketing Manager at JAG, responded to this reviewResponded February 11, 2019

We would like to thank you very much for staying at JAG Hotel, and for providing us with such positive and valuable feedback as it helps us to continuously grow and improve our overall quality in customer service and accommodations.

I’m sorry that you experienced difficulty locating a towel hook in your room. Did you by chance happen to see if there was one on your bathroom door? There should be a hook on every bathroom door in our rooms, and if there wasn’t one in either of the rooms you were in I would like to know which rooms you stayed in so we can investigate this further. We are also looking at possibly adding an additional hook in the bathrooms to create additional convenience for our guests.

Again, we appreciate your review and use it as a valuable tool to help us create the best possible experience for our guests.

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